Atlas Choice www.atlaschoice.com
Customer Service
Value For Money
Atlas Choice www.atlaschoice.com
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User Reviews
Easy Car Hire
Renting the car through atlas choice was no hassle at all and a significant discount on going direct to hire company.
Customer Service
Value For Money
Car Hire
Great service. friendly. No problems encountered at all.
Value For Money
Good Prompt Service
Car was available and ready, clean, etc. No issues with paperwork. All in all, quite a good operation.
Good Service, Good Car.
The car was great, no issues what so ever.
All staff that we dealt with were very friendly and efficient.
Everything went smoothly from start to finish.
We had absolutely no complaints or issues about anything at all.
Customer Service
Value For Money
Never Received My $350 Deposit Back, No One Answer
Never received my $350 deposit back, no one answers the phone, they simply keep your deposit and pretend you don't exist. I only went with this mob as the main players(the ethical ones) had no cars available on the day I needed a one. I will never hire a car again from anyone and I will take this to whoever will listen.
Value For Money
Good Price
We enjoy the prices at Atlas Choice. My son got the car for usand no we are going to get the car for ourselves.
Professional People And Nice Cars.
Had a nice Nissan quashqai, reasonable price, and good service. Thank you
Great Company To Work With
Excellent customer service. Really helpful after we had issues with the car rental company.
We just had a struggle to get hold of the car rental company. But all was sorted
Customer Service
Value For Money
Confidence Trick Merchants
Whatever your online price is, they will take your credit cards details at pick up and stealth charge you 50 euros for the petrol already in the tank.
You cannot dispute this with the credit card because your signature on the contract counts as consent.
Avoid at all cost because they will charge you what other regular companies charge but give you a crappy smelly old car.
Customer Service
Value For Money
Easy To Book, Friendly Service, Great Motor
The online booking facility was easy to use, great choice of vehicles and friendly service on arrival and drop off. Until next time - Thank you
Q&A
The office is open until 18:00 hours my flight arrives at 20:00. Is there extra charges to apply?
I believe that atlas choice would inform you if there was extra charges for being outside of office hours. Also I believe that the car hire desk would be open at your destination.
Booking a car in USA can it be taken into Canada? Do they operate a free cancellation policy? For example a cancellation 48 hours before collection and a full refund?
Some companies charge a penalty for crossing the border. Herz and avis are worth investigating. If you take the cheap deals through third parties I think your cancellation options are limited.
Atlas Choice took my money in advance for a week long hire at LAX, setting me up with Thrifty Rentals. The desk clerk at Thrifty tricked me into signing a separate agreement, which did not come to light until I had left the USA. Thrifty charged my credit card a complete new hire fee. Atlas Choice initially said it wasn't their problem and now refuse to communicate with me. What can I do?
"The desk clerk at Thrifty tricked me into signing a separate agreement".
"Thrifty charged my credit card..."
Atlas Choice are only a broker. Depends what actually happened but it appears you paid them in advance for a service. If you received that service (or you cancelled it without informing AtlasChoice?) then why are you pursuing Atlas Choice?
Your issue appears to be with Thrifty but until you explain what you mean by 'tricked', nobody can offer advice. If they advised you to cancel your existing agreement without informing you of any penalties then it's Thrifty who're liable to refund the money you paid to Atlas Choice.
You can try contacting your credit card company, but given Atlas Choice haven't done anything wrong, I can't see why you're liable for a refund from them. Any refund would come from the seperate agreement you were 'tricked' in to purchasing, but you'd have to explain what you mean by 'tricked'.
Is it okay if I use my debit visa card to hand over to Atlas car hire when I arrive? Or is it master card I need?
You nearly always need a credit card, not a debit card. If you haven't got a credit card, they may well "borrow" a few hundred $ £ or € in case of any damage done. So you'll need plenty of cash on your debit card account. But best to check first.
If my wife drives the car, is she considered an additional driver?
With this company, everything is an additional charge, they even make up taxes that nobody ever heard before, so much the ground handler over on the destination told me they were not going to renew their contract because too many people complained about this once they get to their desk.
Buy your car hire elsewhere.
Has anyone used this company to hire a car from Orlando international airport?
used them last year without any hassle. bus from airport takes you straight to rental site....no messing about and you can get a good deal from them ......only thing is its a pig to find your way out of and to find your way back to ...but we used Sat Nav with no problem ....returning check out was quick and simple ....I personaly don't have a problem with this company .
If I book car hire through Atlas choice what company will my car hire be with in Dublin?
when I booked mine they told me what company would supply the vehicle which was Thrifty and service was exccellent with no additional costs
A previous booking through a different company landed me with Budget and resulted in hard sales pitch with hidden extras.
Where are they in Birmingham airport and was that the total price with everything? So nothing else to pay?
Atlaschoise is a broker and depending on the country, is working with various rental companies. Last year, I booked a car through Altaschoise and after I’ve completed all the formalities, I’ve noticed the rental company had the worse reviews I’ve ever read. I wrote them asking for a change and were more than open to my request. In about 10 minutes I had my rental details updated. So, in case that you are unhappy with the first book, you have the option to change it
Does a shuttle pick us up from the Huatulco, Mexico airport to take us to the car? Will five people fit in the shuttle with bags? Will they drop part of us off at barcelo hotel on the way to get car, not all five with luggage will fit in the car. Is there an extra cost to have the car company shuttle us to get the car? List the mandatory extra charges that will be incurred at the rental counter, what extra are we required to pay if any?
I wouldn't use Atlas, so suggest you find a more reputable firm where it is easier to find the answers.
Could anyone tell me their cancellation policy please?
they are highly inflexible and will charge you extortionate amounts to make any changes. They charged me 40GBP extra to pick my car up 3 hours *later* as my flight was coming in later. Yes read that LATER, i.e. I would be hiring the car for *less* time. Their agent in Italy then charged me 300 euros for scratches that were on the vehicle when I picked it up. AVOID.