Clydesdale Bank Internet Banking www.cbonline.co.uk

confirmed with the bank many times that as i had a token i could make payments of up to thirty thousand pounds in a transaction.on tesday i tried to pay a deposit for a new kitchen installation. would not go through. got a message to phone bank.had to wait for ages for a reply. was told that i never make large transactions so payment stopped by them.after answering loads of questions the payment was authorised. I told her that i would be making a lot of larger payments and they better go through or i wont be nice next time. i also reminded them that the money is mine not theirs.

Tried to pay my credit card bill on line, so log in. First thing I notice is that the payee list has gone, and is lumped with other domestic items.

Try to make a payment three weeks ahead, as I will be on holiday. Only thing that comes up is 'pay now'.

Try to pay now; as it is over £500, told I need to put in code, but the old token will not work. Apparently I need a new token! And need to make a new list of payees.

If you are rolling out a new system, you might think of issuing the new tokens as part of the upgrade. And why should the customer have to put in the new payee list?

Go into local branch, which luckily still exists. Can only make payment there and then; they also don't know the procedure for future on-line payments. To be fair, they did ask, and phoned me later. If you scroll down, apparently there is a calendar where future payments can be made. The option used to be next to 'pay now', of course.

Go the on-line help desk; reply starts coming back before I click 'send', giving me no chance to correct typos or edit! They will send new token.

New token is in the post when I come back from holiday, so go through the hoops trying to activate, as I need to transfer money.

Several attempts get to three digits of my PIN, and then come up with 'error', before locking me out. Website suggests phoning; after the usual guitar music I give up, and get to the branch just before closing. They manage to transfer funds. Apparently the website is having problems, and will only work with Google Chrome! I do not particularly want to add that, but will see if things are back to normal on Monday.

New and improved?

Clydesdale Bank should be prosecuted under the Trade Descriptions Act!

Been a customer for over 40 years, old internet banking was very good, never had a problem with it . Can’t say the same for this new supposed to be improved system. Never get logged in first time, sometimes takes three or four attempts. Can’t see any improvement with this new system and been on a few sites looking at reviews and they are all

negative. A lot of customers are moving accounts and can’t say I blame them. It is a hassle to move banks but tjink it will be worth it in the end as can’t see service with Clydesdale improving.

This is by far the worst online banking service ever.Clydesdale Banks are shutting branches all over the country and if they do not improve their online banking to a very high standard they will have no customers left .

I have had a Clydesdale Bank account for over 20 years and just recently decided to register for online banking 6 months ago, big mistake!

The first details they send out by post for you to complete your login details did not work and after contacting customer service they said they would send another one out. Success in logging after getting the second login code delivered, but short lived. Two days later I could not log in as it said I had entered the wrong password, but I had not. Went through the process to change my password only to be frustrated that a letter would be sent out for me to complete registration details to update/change my password.Once again I am back online. This has happened 3 times.

Now today when logging in it asked me for the 11th character of my password ?? I only have 8 characters. So I went through the process to renew my password, filling all the details required and requested the activation code to be sent to my mobile, after clicking this option I got the message

Service unavailable

We are sorry, but the service you have requested is not available. Please try again later.

This is a totally inferior and poor excuse for online banking and is NOT acceptable

Applied for loan, got approved. A week later still waiting because they claim to not have received my documents. Called up the customer service number after waiting for over half an on hold to be spoken to by a morag who was so rude and sarcastic ! Awful waste of time so far and still not further on . I asked if I should resend my documents in signed to be told don’t bother just wait to see if we get them! I knew the free post address was dodgy !! So annoyed I’m going to go elsewhere

It's the only way to describe your Internet banking and banking app for smartphone - honestly I moved business accounts from another high store and seriously wish I had not - honestly you guys need to invest in this as I'm looking to move again - sorry

Have spent last 30 minutes trying to get into internet banking, cant get past log in icon. nothing happens, the continue to login in doesn't even let you click on. very frustrating if you want to transfer funds.

After attempting to apply for a credit card about 6 times online, I keep getting 'timed out' despite the fact that I have not left my computer to justify being timed out! I have now given up and will be applying elsewhere.

Clydesdale have a BUG whereby a user is wrongly told that their login details are incorrect. This has been present for 3 years. They are only

I have banked with CB for over 30 years and used the Online service since it started.

It's always been very basic, unfriendly and clunky.

Well here we are in April 2014 with a new release and really there's no difference from the User perspective apart from changing the sombre black screen to white.

I have complained endlessly about how very poor the Filter feature is but CB refuse to improve it and give no error message if you try to go back longer than 6 months.

Compared to the 20 odd other banking website I have used it must rank as the worst.

The new security token is a real pain as the buttons are so small and who carries it with them when they are away from home?

I don't really see who would want to do banking on their phone if they are concerned about security anyway. I had to stop using Rapport as it was killing my PC and runs 24/7 even though I am not doing banking.

The whole look-and-feel and user experience of the Online banking is very poor and to 20th century levels. When you think of how much this platform must be costing it is very poor by today's standards.

The screens are not easy to read as the transaction descriptions wrap onto 2 lines. The message facility is poor and times out in mid-message when typing and all is lost.

The new version has arrows on all the buttons whic is very confusing as it makes one think the arrow is pointing to the next button. Nobody puts arrows on a button, the world knows a button saying "YES" means if you click it it means Yes, there is no need for an arrow.

The CB IT department needs a VERY big shake-up.