Lloyds TSB Car Insurance

NEVER USE THIS INSURANCE! What an absolute shocking service. Not sure where to begin. I was not at fault, got rear ended, called Lloyds, put through to Enterprise, Enterprise didn't have record of me because Lloyds cancelled without me knowing, got put through to Markerstudy, but paid out by IMS instructed through Enterprise. Each time calling Lloyds to find out the issue to have no answers but always needing to pay more money. More money to pay for change of plates on a vehicle written off, more money for insurance on a vehicle written off, no notification after pay out that I could cancel so I am the one to chase again to be told I need to pay out more money to cancel. If I had known such a trusted provider would have been this shocking I would have gone with the cheaper option elsewhere. Disgraceful.

My son took out his first car policy at a cost of £1940.00 when he pasted his test they cancelled the policy and had no explanation at all and even charged him £35 cancellation fee ???? she was the most horrible sarcastic woman ever, Imy family have banked with Lloyds for many years this will change next week! I strongly advise anyone thinking about a policy with these not to do it ! Very expensive mistake I wished we had read the reviews

Just had my renewal quote through for the end of Jan. up by nearly 50% for absolutely no discernible reason, never made a claim or anything. Basically just hoping that you don’t notice and it auto renews. Disgusting way to treat customers.

I’m sick of hearing from companies about how they’re there for their customers but keep squeezing prices up and up and up. You can’t tell me that providing this service costs 50% more than it did one year ago, especially for me, a driver who has never made a claim in the 15 years that I’ve had a licence.

A really sneaky and underhanded attempt to rinse money out of customers by hiding the renewal offer as a message on the account rather than just sending it directly via email.

Within 48 hrs 3 rd party admitted full liability… offered to fix car etc..biggest regret no accepting. I’ve spoken wit Lloyds Carpenters Enterprise Conveyor or multiples of them. Hours on the phone. Passed from pillar to post. Shocking way to treat customers. Now my Insurance docs say I’m at fault. Despite confirmation from all that it’s non fault. There is no concept of customer service. A voice on the phone ( eventually) …and NO HELP . The worst service I’ve had from ANYBODY. And that’s a very low bar. Avoid at all cost…for your sanity

READ REVIEWS BEFORE YOU BUY.

I cancelled my vehicle insurance with Lloyd's because I sold my car and was moving back to London so no longer needed it. They sent me emails to confirm cancellation and all looked good. I move home and go on holiday the next day and next thing I know when I returned to London is receiving a debt collection letter that I owe these incompetent amateurs £12.86 which I did not even know about... They didn't even send me an email about this balance as I would have seen it. Now I'm worried my credit has been affected just cause they decided they wanted money I did not know I owed them during the Xmas holidays..... !!! Buying a home later this year and after this I'm definitely not going to Lloyd's for my mortgage!

Been a customer for a year. I did not sign up

for automatic renewal but it did anyway &

continued taking my direct debit . When I discovered this & rang them to say that I already have another insurance, which is a lot cheaper & more reputable, I was told that because I opened the email that they sent me, that meant that I accepted their terms of renewal although I never signed up for automatic renewal at all. I asked to speak to the supervisor & I was told

that no one is available & that they would

ring me later. Still waiting for that call. Please avoid this insurance at all cost.

Avoid Avoid Avoid !

worst company ever! Never use this company to insure you cars !!over charged me for no reason and putted my account on block without letting me know .than give you sky high quotes for new car when you have no choice but cancel your policy than they come with this game over charged money.

Stay Away from this company.

Lloyds ran a promotion in that for every new car insurance policy you would receive a £40 voucher after 14 days .

After numerous phone calls I am still waiting 2 months later.If they cannot organise this to happen what would they do if I had to make a claim ?Not good

BEWARE OF LLOYS MOTOR INSURANCE.

I took out a motor insurance policy with Lloyds while having 20+ years of no claims entitlement. On renewing my insurance with another company, due to an unacceptable rise in the cost of the policy, I then found their proof of no claims certificate only acknowledges 9 years.

On questioning this I was informed this was company policy.

This has now cost me an increased premium to insure with another company, and will no doubt cost me more in in the future.

Be aware that any company requiring proof of no claims, you will only be issued with proof to a maximum 9 years NCD regardless of entitlement you may have.

I will never insure with Lloyds again or recommend them in the future.

FIRST AWFULL REVIEW EVER!!!

please be aware of this company and avoid at all costs. I tried to make a claim initially but as I had and SP50 I did not make them aware of they were only willing to pay a small percentage of my claim. Which for the record I totally understood and didn’t have an issue with what so ever. I also had no issue with the increase to my further payments. What I was disgusted about was how they were only willing to pay out peanuts towards my claim but then had the audacity to back charge me the months I underpaid. I can not see how they can have it Botha ways and have their cake and eat it. Either pay out the claim and back charge me or dont pay out the claim but don’t then come back for the money. As a result I had to not only pay £1100 out of my own money for the car to be fixed but I then also had a further £228 taken as extra charges from the insurance. I feel totally loop holed and would strongly suggest you look else where for car insurance