Great and very helpful with all aspects of buying my new car look forward to doing business with them again

Had great service on buying a car at Stoneacre Liverpool they were helpful, friendly, knowledgeable all really nice and polite

We've just bought an mg zs ,the service was brilliant and the member of staff went way over the top to make sure we were happy , all the other staff were friendly and pleasant it was a quick and efficient transaction and everything was done and dusted before you realised, there was nothing I could think of that disappointed with the whole experience I would definitely recommend the wallasey branch to anyone

I picked up my new car on Sunday 3rd March, from the start of the process they couldn’t have been more helpful. I am a returning customer and this is exactly why, friendly, appropriate humour, supportive-I will definitely be back and have already recommended. Thank you to you both

The lady who dealt with us was really helpful pleasant and everything you would expect from a knowledgeable car sales person, but with added warmth and honesty. We have been treated really well and they found me my perfect car that I am over the moon with. Nothing was any trouble we could take our time ask as many questions as we wanted, all staff were friendly and buying a car totally stress free.

Contacted Stoneacre Stockton. Arranged for my car to be taken to the workshop and tested the battery on my Toyota Yaris. Kept me updated with progress of vehicle and returned vehicle by their driver to me the same day. Special thanks to the two drivers.

This morning myself and my husband picked up my new Renault austral from stoneacre renault chesterfield.the peat Renault was pleasant informative especially the representative who could not do enough to inform me and keep me informed.he was such a gentleman through outsuch a pleasure to deal with. Many thanks for all your help. Best wishes

Our new vehicle arrived after ordering in the summer . We were meet at hand over by the sales guy from our fist visit, excellent, he remembered our names and made an excellent cup of tea. The hand over was perfect and all clearly explained . The vehicle guide to features and initial setting up was very helpful and informative. We were very pleased with the service and attention to detail showed . Well-done .

Bought car told it hadn’t been in a crash. On second day of owning told them the car has issues and it’s been in a crash before. Front bumper broken, headlights broken, brakes worn, pulls to left, all back end had been replaced as well as reinforcing bar. Wiring loom left hanging under car. Clips holding rear bumper to wing broken, under bumper cover broken. Took 4 months to get it in to garage as they kept passing blame between different shops. When it was in told me it looks like it’s been in an accident and I’d have to pay for repairs. Finally got them to accept blame now been 7 months and counting and still no fixed car and been in their garage for 3 months and counting. No one wanted to take responsibility or wanted to help. Just kept being told to wait for a call back which never happened and still never had a call from anyone in 7 months to say what they are doing with it

Hi. I wish to make as many people aware of the Toyota anti-corrosion warranty. Consider this carefully before dealing with Stoneacre dealerships or indeed Toyota. Firstly, my car is six years old and has rust in several areas around the boot. I have made contact with the dealership and have managed to get nowhere. Now you may think that this is a Toyota issue, but it is equally fault of Stoneacre, whos staff have basically ignored me at times. I have been going through this complaint for at least 6 months and despite my efforts, am being told that the rust is not covered. The website clearly states 12 year anti rust warranty. There is simply no reason that Stoneacre do not fix this themselves and at their cost. They do not need the consent of Toyota UK to do anything. BEWARE BEFORE BUYING FROM STONEACRE!

I bought a car from stoneacre at Wolverhampton Den sale man sold me the car all nice when buying a car but then they turn nasty and a bully when you got a complaint Was told I would get 6500 px for my old car called may I liar and said I didn't say that I SAID I didn't want the warranty I was only planning on keeping the car for 6 months it was late in the day they would send my contact by email next day when we got the contract it said Only 5250 px for my old car and they had put the warranty £1.600 on now this has being going on since 13/8 2023 I would not recommend this company at all

AVOID, Put wrong ammount on finance document - and ghosting me to not ammend it, also promised money off car as it was covered in scratches and overspray despite being described "Mint" and still waiting for the cheque that was promised and stamped on the paperwork for, the branch said if i had proof the car wasnt listed for the price - then to send the evidence over, once evidence was submitted i was ghosted, HQ launched investigation and upon evidence being submitted - now being ghosted, Car also has service vehicle soon (which is actually an engine managment light on vauxhalls) the car left the dealership that way as they cleared it, and is now an everyday reminder to never use stoneacre again. Id rather use Arnold Clarke than go here again, or peter vardy, You've been warned - DO NOT spend your money here.

An agent from stoneacre Renault Northallerton sold us an awesome Renault captur, no pressure buying, we were given lots of choice and time/privacy to talk, we love the car and would use stonacre again.

Having seen a car we like online we rang the Chesterfield showroom and spoke to an agent. He assured us the car was 'better than you'd expect for its age', assured us it was in excellent condition and swiftly took a £100 deposit over the phone to secure it. It was a gift for our daughters birthday. A few days later our daughter took a days holiday from work and travelled the 100 miles from our home to the showroom by train, costing £45. We asked if the salesman could collect her from the station in the car as part of the test drive and save her the taxi fare, he refused. When she arrived the car had damage to the wing mirror, several scuffs on the bodywork and worst of all RUST on the sill. She rang us and said it was not as described and she didnt want it as it had more rust on it than her present car which is 10 years older!!! So disappointedly, she had to make the return journey home by train. We rang agent and asked for our deposit back. Nothing arrived. We rang again, still nothing. We emailed, still nothing. We rang 8 times and emailed several times and were promised the money back on several occasions but nothing was refunded to our account. Finally after 14 working days since our daughter visited the showroom we had to contact the complaints department of their head office to get a refund. What a disgraceful display of inefficiency and false information. No one apologised or offered any money towards my daughters train fare or wasted time and they completely messed us about holding on to our deposit and not returning it telling us to ring back later and then that person was 'out of office'. If we had this much trouble getting a refundable deposit back I cant imagine if you bought a car from them what trouble you'd have getting any problems with a car resolved! Shocking customer service, false descriptions of cars and totally unhelpful AVOID!!!!

bought a kia ceed in sept 2021. still waiting for a gearbox repair in april 2023. as soon as they have your cash they forget about you.after sales is non existent.do not purchase the the lifeline warranty as it is worthless. steer well clear of stoneacre as they must be the worst garage out there.

I had my service with them as part of my lifeline guarantee (not worth the paper it's written on) I'm told I need a new cam belt they quote me £599 and don't tell me labour is on top of this, they charged me £367.50 for 3 1/2 hours labour, so a total of £966 I got a quote from a local garage for £372 all in, this is how they treat you once they have your business, I won't ever be buying or using their service centre again after this car.

The sales rep I bought my car off was really great so to are every need in making sure the car was right us . The rep was very friendly and polite and helpful.

TERRIBLE EXPERIENCE. Vanworld Sheffield advertised a van for a set price, with no VAT to be paid. We checked about the VAT twice. They were certain: no VAT. We agreed to buy the van, paid the deposit, they were all smiles and told us we could pick it up in a few days. Four days later, they call to say VAT is payable - i.e.- the price has gone up way out of our budget! Talk about moving the goal posts!

I had a really fantastic experience at Stoneacre. Seamless and professional from start to end. The staff were friendly and welcoming and made me feel very comfortable. Nothing was too much trouble and they were very efficient.

Worst service Ever! Agent sells me an A35 takes a deposit. The car had a number of issues which he was looking to rectify prior to collection. I made several calls and on one occasion I was told the car was with Mercedes having work carried out. Ive never heard from him again. Subsequent calls made by me to trace the progress to be told the cars been sold to someone else. To make matters worse the dealership manager was there at the time too. Absolute shambles still not had the decency to refund the deposit or provide an explanation of the absolute rubbish service.