Stoneacre Reviews - www.stoneacre.co.uk

★★★★☆
3.8 / 5
71% of users recommend this
  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Stoneacre www.stoneacre.co.uk - Ask a question now

Media Gallery for Stoneacre www.stoneacre.co.uk

Stoneacre www.stoneacre.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Worst garage in the world”

Written on: 07/01/2022

The worst garage in the whole entire world, I bought a 21 plate sports car mid 2021, owned the car for a few weeks before it was stolen then recovered, there was some damage and needed repair, this garage was given the car by my in insurance company to fix, they still have my car today and we are in in 2022, waiting for a wire apparently, however I have been told countless times over the past 6 months that the car is actually infact fixed and getting delivered then told after that it's not… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sheffield Volvo”

Written on: 18/12/2021 by Rogelioq178 (1 review written)

Friendly and polite staff but the quality of work by the service department is very poor. They damaged 4 new alloys when changing the tyres on my car and my friend's car. They replaced my alloys with those of a newly delivered car to them, 5 months later! I feel sorry for the person that is driving on my damaged alloys. I won't go there again for the change of a tyre. I had no internet connection using the car modem and they said they needed the "email" for it!? I ended up looking it up… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Bullied by sales staff”

Written on: 08/12/2021

Chesterfield Hyndai , Simple tyre to fit from Asda Tyres , date time etc all sorted prior to fitting , No Tyre on arrival , limited effort to resolve this for me , felt Bullied etc by rude staff , when i told them i expected more effort , they said they could not contact Asda , when i got home , contacted Asda within 2 minutes , they said StoneAcre had it , i know who i believed , Wasted my time fuel etc , and they were sarcastically rude . These were front of garage staff , no contact with any… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“It was a very pleasant experience choosing a car from...”

Written on: 11/11/2021 by Dillye (1 review written)

It was a very pleasant experience choosing a car from Stoneacres, no hassle - just friendly information.i chose a Seat Avona and couldn't be happier with it., the person I dealt with couldn't have been more helpful and courteous ., So thanks very much… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Had to go elsewhere”

Written on: 27/09/2021 by Ffffiona (1 review written)

I had a terrible experience here. Wanted to buy a car which every time i went to collect i’d get a call on the way saying it was broken and needed to be re-fixed. I got sent the V5 in error from them as they wanted to “speed up the process” if i had bought their repeatedly breaking car so i had to post it back to DVLA at my own expense (as i was then liable for any penalties/tax for a car i hadn’t bought). They said they would reimburse me for this and never have. I have sent a… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Love my New car ”

Written on: 18/08/2021 by Nicholacaughey (1 review written)

I was absolutely dreading buying a new car and dealing with sales man, Much so I put it off for months, I cannot fault stoneacre Rotherham Fiat garage. Amazing service. Answered all my questions, Made me feel really at ease did not pressurise me at all Nothing was too much trouble Ended up buying the car there and then The area sales manager even came over introduced himself couldn’t do enough to help such a lovely experience, 5* Treatment 5* car 5*Overall experience Would definitely… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Brilliant service”

Written on: 08/08/2021 by Christinacraig (1 review written)

We came in earlier this week found a car we liked the person I dealt with answered every question we had, stoneacre worked really hard to get us the best deal they could. The overall customer service was top notch and really could not fault them at all would recommend to anyone Thank you stone acre :-)… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“after sales service nil points”

Written on: 06/08/2021 by rookster44 (1 review written)

The worst after sales service ever experienced. After paying £2400 accessory pack for peace of mind 5 year guarantee, it wasnt worth the paper it was written on. The car immediately had an electrical fault that was promised would be fixed on the next service. It wasnt, then Covid hit and it couldnt be fixed for a period. Then told at next service it would cost £252 to fix it, plus £192 for handle of door. Surprise surprise the guarantee doesnt cover wiring. Just fobbed off, once they have… Read Full Review

Tpjat's Response to rookster44's Review

Written on: 01/09/2021

Doesn’t surprise me, I had a similar experience. I’ve cancelled my service plan and won’t ever use them again. Neither will my family and friends. Seems they’ve got the sales pitch just right, but the latter end of the service is nothing more than unprofessional and shambolic Appalling service!

Reply to this comment
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“Expect to be misled and ignored”

Written on: 02/08/2021 by PaulMD2 (1 review written)

Contacted Stoneacre to ask for a quote for a car. Told them I needed it by a certain date. Was assured this would be fine. After signing the paperwork and paying the processing fee, I was then given vague updates which told me the car would not be with me by the date I needed it. When I tried to flag this up, I was ignored before being told to sort the issue out myself by extending my current lease. Be careful when ordering from here - document your emails, make a note of everything they… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Delighted with my Fiat 500c .”

Written on: 30/07/2021 by debra36783 (1 review written)

So pleased with my new Fiat 500c . Staff were professional, supportive and kind . All information was clear and helpful. Thanks to all staff at the Basford Nottingham branch . I would definitely recommend Stoneacre to my family and friends. Debra Straw… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“new but a good salesman”

Written on: 25/07/2021 by carolleb (1 review written)

I changed my car on Friday and a new salesman to Stoneacre Hull, he helped me, he was excellent was well pleased with hi efforts to get me into a different car. I think he will go far there, he has a caring attitude and was so helpful to me… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great sales person”

Written on: 20/06/2021 by 383Casey (1 review written)

Had a phone call from Stoneacre Wallasey from one of there sales advisers who booked me in for a chat. He was a lovely friendly guy as to say was all the staff all very helpful and professional. Help me find a car of my choice online. One week later i drove away with a new lovely car all valeted, tax and everything else sorted out. Just like to say thank you for all the help i received… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Shiny new car , swift service, drove it away in an hour !”

Written on: 12/06/2021 by AmandaCole (1 review written)

Saw the Suzuki Ignis Online , called and spoke to a really helpful salesman, I popped down to Middlesbrough Stoneacre for a look. Got a great deal, they reduced the price to accommodate my budget , went for a test drive, they even part exchanged my old car too. Willing to please ! I would definitely recommend StoneAcre for a good deal !… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“So disappointing ”

Written on: 02/06/2021 by Padillayz385 (1 review written)

I bougbt my car from Stoneacre Chesterfield a few years ago, great service. That changed as soon as i signed on the dotted line... Once again I feel I've been duped. Over £500 for less than 3 hours work to get a boot switch and car battery, went to dealer to get genuine parts... Charged VAT for mats when i shouldn't have been and too much for the courtesy car. The receptionist actually tried to pursued me VAT was to be added to the mats even when I showed her the 'inc VAT' on their own site!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Terrible customer service”

Written on: 12/05/2021 by Jddd (1 review written)

Terrible customer service very dismissive and unhelful staff member it was as though they did not want the sales and hated their job no people skills at all have bought cars here in past but would never give them custom again or recommend them to anyone the sales staff need training!… Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Trading Standards”

Written on: 29/01/2021

For legal reasons I cannot present details here, however I am having to seek advice from trading standards so unprofessional and disingenuous have been my dealings with this company. Ever were the words caveat emptor ‘buyer beware’ more applicable. To compound this the complaints department should be renamed the department of self-justification and hard luck buddy! and the service department the disservice centre. Shocking, shabby and an experience that has left me zealous in warning… Read Full Review

Karol2905's Comment

Written on: 23/02/2021

Unfortunatelly i had The same experience with them! People Please avoid stoneacre!!!

Reply to this comment
Report this review
Was this review helpful? 3 0
Read 1 Comment
★★★★★

“Easy Online Purchase”

Written on: 16/01/2021 by Jayhug (1 review written)

Many thanks for organising the delivery and handover of the Fiat 500 - we are very happy with the vehicle and think it will be a great car for our daughter going forward! The photographs of the vehicle were accurate as was the description and specification. We have found the online car buying experience excellent and would highly recommend this method of car purchase in the current pandemic situation. … Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Great Salesperson”

Written on: 19/10/2020 by Itsmeself (1 review written)

Found the salesperson and the team at Rochdale to be truly excellent, we were so impressed that we bought 2 cars… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Be Careful !”

Written on: 03/09/2020 by Geosort (7 reviews written)

Tried to buy a new car with this dealer an easy process as it was a cash sale. Unfortunately it became complicated. I genuinely tried to do the transaction on line with home delivery. Worryingly the VIN Chassis number I was given by the salesman suddenly changed to another vehicle when I received the contract from the Business Manager. Luckily I spotted their error. Understandably I discontinued the process… Read Full Review

Report this review
Was this review helpful? 2 0
★★★★★

“Stoneacre Gateshead Toyota”

Written on: 19/08/2020 by PB1981 (1 review written)

After trawling through loads of dishonest used car dealers for a whole week and finding all of the cars I was looking at to be more or less un road worthy I was getting really fed up!! Whilst being on paternity leave, the last thing I needed to be doing was trying to find which dodgy motor to buy!! The only conclusion I could come up with was to buy from a main dealer as I would at least get a warranty and they have alot to lose if they sell me anything dodgy!! Since I had trouble free… Read Full Review

Report this review
Was this review helpful? 0 0
overview