Stoneacre Reviews - www.stoneacre.co.uk

★★★★☆
3.8 / 5
71% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“AFTER SALES SERVICE IS SO POOR.”

Written on: 06/07/2022 by 268Finn (1 review written)

Since i bought my Peugeot 3008 gt line 2 years ago from Stoneacre at Harrogate, i had returned 3 times. Twice for servicing and once for a battery problem. On buying 2 years ago this dealership was a Peugeot franchise, since then on the 3 return visits there were obvious signs of change. No showroom new cars just any random second-hand car. I asked what was going on, and was told new cars not available. Second visit a Ford sign appeared yet still no one told me it was no longer a Peugeot… Read Full Review

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★★★★★

“Great Service”

Written on: 18/05/2022 by KeltonBurns (1 review written)

This was my first purchase from this motor group. I made an enquiry over a car I saw advertised however I was unaware the distance of the dealership was as I live in Devon. I spoke to a gentleman who had no issue with arranging transport to bring the car down to Devon. luckily I had a business trip just south of Sheffield I was able to arrange with the team to meet and part exchange and purchase a new vehicle is from nearby services on junction 28 of the M1. As you can imagine I had great… Read Full Review

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★★★★★

“Thirsk branch”

Written on: 11/05/2022 by TomTwenty74 (1 review written)

I would like to thank the salesmen for their excellent service in making the purchase of my fiesta on the 8th of may easy and straightforward I would have no hesitation in recommending stoneacre Thirsk to any prospective customers… Read Full Review

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★★★★★

“Fab experience”

Written on: 26/03/2022 by Dogwagon (1 review written)

We were most impressed with the Ordering and Handover process with Stoneacre Derby MG ! He was lovely to deal with throughout the process and refreshingly open and honest regarding the saga that is the Chip Shortage when nobody had a clue when cars would be delivered until just before they arrived!! Great guy … I’d recommend him and the car he supplied … the MG HS Exclusive Phev is great to look at fab to sit in and smooth over the bumps and feels really special when you sit in it and… Read Full Review

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★☆☆☆☆

“Warning! Don't BUY from stoneacre”

Written on: 18/03/2022 by Joerobertball (1 review written)

In the first 4 months we have had the followimg problem with what they call a quality used car. Faults with nox sensors and system (engine won't start) Wheel bearings need replacing High Beam Assistance inoperable Leak under the bonet Infective wiper system Car rolling whilst in parking brake applied Service overdue by 506 days Bought the warranty and they've refused to work on the car. Told us they'd fixed the sensors but mercedes have confirmed they have just erased the fault. Hang up on… Read Full Review

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★☆☆☆☆

“Useless”

Written on: 16/02/2022 by Cecilia248 (1 review written)

Been waiting 5 days for a quote for bodywork repair but they don't seem to want any business! Extremely slow at getting back to me. Slow at answering the phone and everytime just told they will get back to me. Go elsewhere these are amateurs and don't care… Read Full Review

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★☆☆☆☆

“Only interested in the sale”

Written on: 09/02/2022 by Mojomorton (1 review written)

Very attentive until the sale then I’ve become an annoyance. I understand there will be delays at the moment but I’ve had no personal updates or information until i ask, then I’m left feeling I’ve annoyed the staff. Never again… Read Full Review

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★☆☆☆☆

“Worst garage in the world”

Written on: 07/01/2022

The worst garage in the whole entire world, I bought a 21 plate sports car mid 2021, owned the car for a few weeks before it was stolen then recovered, there was some damage and needed repair, this garage was given the car by my in insurance company to fix, they still have my car today and we are in in 2022, waiting for a wire apparently, however I have been told countless times over the past 6 months that the car is actually infact fixed and getting delivered then told after that it's not… Read Full Review

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★☆☆☆☆

“Sheffield Volvo”

Written on: 18/12/2021 by Rogelioq178 (1 review written)

Friendly and polite staff but the quality of work by the service department is very poor. They damaged 4 new alloys when changing the tyres on my car and my friend's car. They replaced my alloys with those of a newly delivered car to them, 5 months later! I feel sorry for the person that is driving on my damaged alloys. I won't go there again for the change of a tyre. I had no internet connection using the car modem and they said they needed the "email" for it!? I ended up looking it up… Read Full Review

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★☆☆☆☆

“Bullied by sales staff”

Written on: 08/12/2021

Chesterfield Hyndai , Simple tyre to fit from Asda Tyres , date time etc all sorted prior to fitting , No Tyre on arrival , limited effort to resolve this for me , felt Bullied etc by rude staff , when i told them i expected more effort , they said they could not contact Asda , when i got home , contacted Asda within 2 minutes , they said StoneAcre had it , i know who i believed , Wasted my time fuel etc , and they were sarcastically rude . These were front of garage staff , no contact with any… Read Full Review

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★★★★★

“It was a very pleasant experience choosing a car from...”

Written on: 11/11/2021 by Dillye (1 review written)

It was a very pleasant experience choosing a car from Stoneacres, no hassle - just friendly information.i chose a Seat Avona and couldn't be happier with it., the person I dealt with couldn't have been more helpful and courteous ., So thanks very much… Read Full Review

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★☆☆☆☆

“Had to go elsewhere”

Written on: 27/09/2021 by Ffffiona (1 review written)

I had a terrible experience here. Wanted to buy a car which every time i went to collect i’d get a call on the way saying it was broken and needed to be re-fixed. I got sent the V5 in error from them as they wanted to “speed up the process” if i had bought their repeatedly breaking car so i had to post it back to DVLA at my own expense (as i was then liable for any penalties/tax for a car i hadn’t bought). They said they would reimburse me for this and never have. I have sent a… Read Full Review

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★★★★★

“Love my New car ”

Written on: 18/08/2021 by Nicholacaughey (1 review written)

I was absolutely dreading buying a new car and dealing with sales man, Much so I put it off for months, I cannot fault stoneacre Rotherham Fiat garage. Amazing service. Answered all my questions, Made me feel really at ease did not pressurise me at all Nothing was too much trouble Ended up buying the car there and then The area sales manager even came over introduced himself couldn’t do enough to help such a lovely experience, 5* Treatment 5* car 5*Overall experience Would definitely… Read Full Review

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★★★★★

“Brilliant service”

Written on: 08/08/2021 by Christinacraig (1 review written)

We came in earlier this week found a car we liked the person I dealt with answered every question we had, stoneacre worked really hard to get us the best deal they could. The overall customer service was top notch and really could not fault them at all would recommend to anyone Thank you stone acre :-)… Read Full Review

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★☆☆☆☆

“after sales service nil points”

Written on: 06/08/2021 by rookster44 (1 review written)

The worst after sales service ever experienced. After paying £2400 accessory pack for peace of mind 5 year guarantee, it wasnt worth the paper it was written on. The car immediately had an electrical fault that was promised would be fixed on the next service. It wasnt, then Covid hit and it couldnt be fixed for a period. Then told at next service it would cost £252 to fix it, plus £192 for handle of door. Surprise surprise the guarantee doesnt cover wiring. Just fobbed off, once they have… Read Full Review

Tpjat's Response to rookster44's Review

Written on: 01/09/2021

Doesn’t surprise me, I had a similar experience. I’ve cancelled my service plan and won’t ever use them again. Neither will my family and friends. Seems they’ve got the sales pitch just right, but the latter end of the service is nothing more than unprofessional and shambolic Appalling service!

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★☆☆☆☆

“Expect to be misled and ignored”

Written on: 02/08/2021 by PaulMD2 (1 review written)

Contacted Stoneacre to ask for a quote for a car. Told them I needed it by a certain date. Was assured this would be fine. After signing the paperwork and paying the processing fee, I was then given vague updates which told me the car would not be with me by the date I needed it. When I tried to flag this up, I was ignored before being told to sort the issue out myself by extending my current lease. Be careful when ordering from here - document your emails, make a note of everything they… Read Full Review

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★★★★★

“Delighted with my Fiat 500c .”

Written on: 30/07/2021 by debra36783 (1 review written)

So pleased with my new Fiat 500c . Staff were professional, supportive and kind . All information was clear and helpful. Thanks to all staff at the Basford Nottingham branch . I would definitely recommend Stoneacre to my family and friends. Debra Straw… Read Full Review

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★★★★★

“new but a good salesman”

Written on: 25/07/2021 by carolleb (1 review written)

I changed my car on Friday and a new salesman to Stoneacre Hull, he helped me, he was excellent was well pleased with hi efforts to get me into a different car. I think he will go far there, he has a caring attitude and was so helpful to me… Read Full Review

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★★★★★

“Great sales person”

Written on: 20/06/2021 by 383Casey (1 review written)

Had a phone call from Stoneacre Wallasey from one of there sales advisers who booked me in for a chat. He was a lovely friendly guy as to say was all the staff all very helpful and professional. Help me find a car of my choice online. One week later i drove away with a new lovely car all valeted, tax and everything else sorted out. Just like to say thank you for all the help i received… Read Full Review

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★★★★☆

“Shiny new car , swift service, drove it away in an hour !”

Written on: 12/06/2021 by AmandaCole (1 review written)

Saw the Suzuki Ignis Online , called and spoke to a really helpful salesman, I popped down to Middlesbrough Stoneacre for a look. Got a great deal, they reduced the price to accommodate my budget , went for a test drive, they even part exchanged my old car too. Willing to please ! I would definitely recommend StoneAcre for a good deal !… Read Full Review

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