Zuto Reviews - zuto.com

Rated 1 out of 5 stars

Obviously not conserned enough to sort…

Obviously not conserned enough to sort problems out , to all your directors suning themselves in the South of France or wherever , your customer services is ****sorry not enough words to describe them.

You sell the car great service , something goes wrong , you don’t want to know

Over six weeks without a car is criminal,(6 hours would be bad)we have spent over 1200 on hire cars and not got any further.

No car , every time we phone different person (no one owning the problem.)

If this isn’t resolved by 10 am tomorrow morning I am going national and hopefully you never sell another car again.

In a short summary 10 out 10 for service, punctual and factual processing of my loan for a vehicle. I was turned down by other lenders but Zuto came through for me. It took exactly 60 seconds to get a soft check done. You also must show interest, call them when they send you paperwork to fill in, ask questions where u don't understand. My car was approved in a matter of minutes after choosing from a list of their Partners. I collected my car exactly as Zuto arranged and I am happy with their Partners Alastair Buchan who provided a clean valeted car. Hats off to the Service Manager for his professional Service.

This finance broker is a waste of time, they spend days and at the end decline. Do not trust them, better to reach other car lenders !!!!!

Zuto Finance has proven to be a nightmare from start to finish. My experience with them has been nothing short of a prolonged ordeal filled with frustration, financial strain, and ultimately disappointment.

My grievances with Zuto Finance began in July 2023, when I encountered issues with a vehicle financed through them. Despite reaching out to address these issues promptly, what ensued was a seemingly endless cycle of delays, excuses, and blatant disregard for customer satisfaction.

One of the most infuriating aspects of dealing with Zuto Finance was their deliberate prolongation of my complaint until I had no legal recourse left to return the vehicle. It's clear that their strategy was to exhaust me into submission rather than genuinely addressing my concerns. This tactic is not only unethical but demonstrates a complete lack of integrity on their part.

To add insult to injury, during the months when my complaint was being "investigated," I was advised by Zuto Finance not to use the vehicle. This impractical suggestion not only rendered the vehicle useless but also resulted in me incurring exorbitant expenses for alternative transportation arrangements. The fact that they failed to offer any form of compensation for this inconvenience is utterly appalling.

Furthermore, when I reached out to express my inability to sustain these financial burdens any longer, Zuto Finance conveniently waited until the mileage on the vehicle was at a critical point before taking any action. This calculated move demonstrates a complete disregard for the well-being of their customers and further solidifies their prioritization of profit over customer satisfaction.

In conclusion, my experience with Zuto Finance has been nothing short of a nightmare. Their incompetence, lack of accountability, and disregard for customer welfare have left me deeply disillusioned. I strongly advise anyone considering financing a vehicle through Zuto Finance to proceed with extreme caution or, better yet, explore alternative options altogether.

Well Zuto were extremely helpful at first and he was superb throughout purchase of my car so credit where it is due.

I have since had issues with the car and the aftercare/customer care responses and general customer service has been of a sub standard level, which is disappointing to say the least. Would not recommend Zuto with regards to issues with the full package in regards to customer service.

Still awaiting to hear back days after calling etc it just gets a little farcical.

Service is so poor! They agreed to car finance, all documents signed, ready to collect the new car, just to be advised that apparently, new documents need to be re-signed, when we check the documents again we found out that they increased APR without telling us, and we already had other documents in hand. I started the complaint process, we are 10 weeks later and they still didn't back to us.

whenever we call them we are always told that a senior member of staff is in the meeting. Don't waste your time and monies with them!

Don't use Zuto - Appalling after sales care. I'm kicking myself for not checking the reviews before contacting Zuto.

BEWARE OF USING ZUTO - read my experience before signing on the dotted line.

Sadly my experience of Zuto is that they are horrendously appalling. After sales care is non existent. Kept in touch until payment made for car. Now there is an issue, no one answers the phone. Promises for call back broken. Complaints not logged. Given incorrect information. Really bad experience. They don't even tell you upfront that calls are recorded.

Here is the update on the Zuto saga.

Complaint one.

The car specialist was very friendly and from the first call on Monday 9th January 23, he said that I could be driving away in my new car by Saturday 14th. Pushed hard from day one to take out their warranty. I told him I didn't want to pay a deposit, then I got told on Thursday 13th that I had to pay almost a £600 deposit. Throughout the week we discussed collecting the vehicle on Saturday 14th and I was told twice that the dealer did not offer drive away insurance, so I was responsible to sort. Which I did (3 days temp insurance). Only to find out on the Saturday, from the dealer that the payout would not be until Monday 16th. When I spoke to someone in processing on the Saturday 14th she said not to worry the lender does Saturday payouts. Well the 14th came and went with no payout. Called Zuto on the 16th for a refund of the cost of the temporary insurance. I was then told that they didn't categorically say the payout would be on Saturday. The problem was that they didn't say anything about the payout.

So since then I've been back and forth - told different things. No one wants to take responsibility for the misinformation and expect me to be out of pocket after i incurred expenses based on the inform received from Zuto. Finally 30th January 23 spoke to complaints and he said he couldn't see anything logged on the system, but he will check. I then get an email saying that, it was investigated and now closed. However, no one had spoken to me during the investigation or informed me of the outcome. When I called to discuss the email he said that they had selected a call and not listened to all calls and didn't hear anything guaranteeing a Saturday payout.

Today 31st spoke to someone, he tells me that I can get the call transcripts which will take 30 days to sort out. He refused to tell me who supposedly listened to the calls and refused to put me through to a manager.

I have been fobbed off by Zuto on all fronts and they consistently lie and refuse to deal honestly with the complaints. I can understand why they have a backlog of complaints going back to Christmas

Complaint 2.

The car was finally collected on the 21st January, whilst driving back, the car wouldn't go into gear or neutral. Had to switch the engine off and restart the car. Approximately a 5 mile journey. Called the dealer and sent a message. Got no response. Called Zuto on the Monday 23rd, told that he would contact the dealer Mayfair Motor Solutions Ltd (Marble Arch) avoid at all cost unless you are buying a prestige car. As usual no call back from Zuto. Dealer sends a mobile mechanic in the evening who said the clutch had gone, leaking slaves and stiff gears. Car under warranty and dealer refused a courtesy car or to do the repairs - told Zuto that I burnt out the clutch. So now I have to wait for an ACE inspection, Zuto sent the request on the 27th January.

I would recommend that you get everything in writing from Zuto, they can not be trusted.

This a true and accurate account of my experience.

Disgusting service!!! Have been struggling for 4 months to reject a car and have been ignored and given excuses since the beginning. Now they close my complaint saying they can't do anything, lying about the car already being repaired!!! I was forced to buy a new car and this is now being used as the reason for rejection!! This company has caused me months of stress and anxiety!!!

Zuto

Absolute joke of a company, Tuesday the 15th of November all paperwork was filled out, signed and confirmation was sent over to myself to collect the vehicle, 3 hours later I was told I can't drive the vehicle as their employees haven't done the correct procedure, 5 days later the problem was rectified, again more paperwork signed and completed, received confirmation that the car can be picked up, drove down and had to wait another 2 hours to be told I can't pick the car up again. Complaint raised on 15/11/22 and was told 72 hours maximum to hear back, still haven't heard anything back from the original complaint...... currently going through the process of raising the complaint with the financial ombudsman and financial conduct authority as when I received confirmation I've already paid for tax, insurance and £1,000 deposit. Absolute time wasters and clearly don't train their staff. Avoid

Zuto should relinquish all dealing with Coventry Sterling Car Sales Ltd, specifically their nominated officer due to unethical practices

My daughter was part exchanging her Kia Seed which admittedly was not in best shape, however having had an initial valuation of £800 by Zuto, to "hook you in" he then employs the usual dirtbag salesman tactics of being picky with scratches that were not previously reported as well as the usual, "I think the gearbox is a bit clunky" line.., the Part Ex "confirmed figure" is then reduced to £600, then £550, then £400 (when you are on the forecourt).

Having travelled a 150 round mile trip and agreed the finance qin the week before we were knocked down to a final price on our part exchange to £425.

My personal review is,  apparently a part owner of Coventry Sterling Motors Ltd has no class or customer sales integrity, he may have an extra £85 in his pocket tonight, and I am £85 lighter.., but at what cost?

Avoid this garage at all costs

The Car that was purchased is very nice, but was not described accurately either, which is a material infringement of trading standards