Gordon Lamb, Sheffield, South Yorkshire

I have today had a puncture just around the corner from Gordon lamb rover in Chesterfield..My car is a Range Rover sport which have serviced by them.While waiting for green flag I called to arrange a replacement tyre and was told they did not have one in stock what no Range Rover tyres at a Range Rover centre. I was told the could get one in 24 hours but could not fit it for a week .l called a local tyre centre who ordered and fitted the tyre all in 2 hours. The service dept could not care less.Last year I spent over £800 pound with them.I will never bother them again!!!!

Brand new Qashqai Tekna Automatic that I purchased on 29 May 2015 had been at Gordon Lambs Chesterfield since at least 02.01.2015 - they had the car for at least 5 months when they registered it to me in May and sold it to me as a brand new car!

I have since discovered they gave the car a pre delivery inspection on 02.01.2015 .

I have tried to reject the car or even negotiate a discount with the General Manager to no avail.

I feel that I have been cheated.

NO WONDER GORDON LAMB ONLY GET ONE STAR REVIEWS - I WILL NEVER DEAL WITH THEM AGAIN.

So my dad brought a car from the Chesterfield Gordan Lamb. Started out well and gave us what we needed. We needed to change the plate on the part ex car and the sales man said it would be fine to sort it. DVLA wanted the original V5C which they held. They refused to help and my dad had to buy a new V5C from the DVLA to get it sorted.

To make things worse, my dad was never supplied the locking wheel nuts for the new car, he has rang about 30 times over the last few months to get this sorted. All we ever get is the sales man will call him back, obviously that never happens. Dad is now having to pay Nissan to get it sorted.

Appalling service, tried to speak to a manager and he never called me back. Trying to find a way to raise a complaint at the moment but no idea how to sort that.

My advice... Don't ever buy from this company! If you do, pray that nothing goes wrong as it probably won't get resolved.

Robotic Zombies who don't listen to their customers, Don't care, Follow their procedures to the letter and see their customers as walking cash machines.

Enjoy your experience.

Bought a new Roomster from Gordon Lamb Spondon, Derby

Great sales team, they do their job really well.

Let down by poor service team.

Had to take car in 3 times to fix a steering issue and they still didn't completely fix the issue.

Now have front tyres wearing quite bad on inner.

Was going to buy tyres from them but the service manager insisted I'd have to pay extra for the wheel alignment £25

Total lack of ownership of issue. Despite only them touching car from new.

Was a suggestion that speed humps could have caused the issue which I totally refuted.

There appears to be a lack of goodwill from the company once they have made the sale.

Cumulated in me advising them that I won't ever buy a car from them again

Unclear whether this is certain individuals or driven from head office.

Either way, I won't buy another car from them myself.

The choice is yours

All they are bothered is money . Check your prices as they are all marked up. They charge you £30 on your service for cheap stuff they say they put in your fuel and cheep screen wash top up. Had my ranger over sport there 4 times for an engine noise charged me every time not sorted it fobbed me off with every excuse you can think of. Took it to guy salmon had it 3 hours sorted. Same money take yours elsewhere

Called in this afternoon as our Nissan warning light had come on today and we were about to undertake a long journey on Sunday. A matter of a few minutes just to plug it in and assess the problem - which would either set our minds at rest or require us to change our plans until it could be repaired.

The chap at Chesterfield Gordon Lamb (Nissan) was totally unhelpful - didn't have time to check it out, none of his staff did either, and as they only have "skeleton staff" on Saturdays he wouldn't do it then either.

Don't expect any kind of service from this place - avoid. Although we are no longer living here many of our family still are - we are passing this message on!

use to work at gordon lamb and all they are bothered about is money, could not care less about how the customer is treated or what work they carry out, they will charge customers for work done to a car when it hasnt even been looked at never alone even touched, ive seen them dangerously bodge cars to get them sold quickly, since ive left my friend sent a range rover there nearly a month ago and it hasnt even been touched, they will not answer the phone to him and when they do they make up some really terrible excuse of why it hasnt been done and why nobody can speak to him, and when you go in face to face they really dont like that, seriously you would be better asking a bloke down the road with no mechanical experience to check your car over youd probley get a better job done, there turn over in staff is unreal because people do not like putting there name to that dealership, so please please stay away from these rogue traders!!!!!

I was bullied into purchasing a nissan juke by using pressure tactics that the sales guy openly admitted to using and mislead into signing a contract that i wasnt even told was a contract .I left a 500 deposit on this car at 5.30 just before getting rushed out of the showroom so everyone could go home and rang back at 8 am tue morning to say i didnt want the car and i felt rushed into agreeing to it to be told i couldnt have my deposit back .We also got told that even though our family had brought more than 12 landrovers from the group it meant nothing as we were still not getting the deposit back .I never got told the deposit was non refundable i was just expected to be psycic to know this information and i never got told i was signing a legally binding document or told to read it .I believed i was signing a document to say the car i was trading in that i didnt have with me i had given the correct information about but also after looking into it saw that they had added an extra 20,000 miles onto my car and devalued it by £1000. I never got calls back after ringing up i had to chase these people and being seven months pregnant find this whole experience very distressing for me and my baby.They also never took the car in question off sale and had sold it within 2 weeks so my deposit was held on a car that didnt even exist . It would of been very easy for them to give me my £500 back as i paid cash and the money wouldnt of even been banked as the place was closed .I will never use Gordon Lamb again ,they do not care about their customers and they have taken advantage of a pregnant young woman who needed that money for her unborn baby ,i think it is disgusting that people use these pressure tactics ,i only wanted the evening to think about my decision and was forced into making it on the grounds of they had to know there and then as they had someone coming to look at the car first thing as i wanted to ring up next day to pay my deposit if i wanted it .I was rushed into my decision ,proper sales people would not let you make a decision in ten minutes when that much money is involved.I am currently taking legal action to try and get my money back as there should of been a cooling off period as with anything but it has put me off ever going to a car dealer again i have lost my faith and trust in them ,i think in future i will buy privately.

I purchased a Nissan X-Trail 2005 with 43000 miles on the clock from Gordon Lamb Nissan in Chesterfield on the 2nd of February 2013.I was told the car had been serviced and checked all around.

On the 6th of February 2013 the rear drivers side brakes stuck on solid. The car had to be recovered and taken back. No courtesy car was offered to me and I was left without transport. I did suggest at the time that both callipers should be replaced but my request was ignored. On the 1st of May ( by that point I had the car 8 weeks) the X-trail had to go back to investigate a, so I thought, slipping clutch. I was told the clutch is fine when picking up the car the next morning, but the problem I am experiencing with the vehicle still persists.

On the 16th of May the car had to be recovered the second time. This time the rear passenger side brakes had ceased on. The very unhelpful girl at the service desk told me that nobody would have time to look at my car that day but did not give me any clue of when a mechanic would find time to do so. I rang back the next morning to be told that nobody would have time to look at the car until after the weekend. I was shocked to say the least, again no courtesy car was offered to me.

I insisted that I would like to speak to a manager and told that the service manager would be in a meeting all day, so they could not promise. He rang however at 15.40 o’clock when I was unable to take his call. I did ring him back 2 minutes later but, what a surprise was told that he was not available to take my call. I did asked the girl on the switchboard tor to leave a message for him to ring me back.

After I waited for his return call in vain until 16.28 o’clock I rang in again and was told that the manager still was not available to speak to me. Again I left a message with the lady for the Service Manager to call me back. At 17.00 o’clock I had a phone call from the girl from the service desk to inform me that they had managed to have a look at the car and yes it would indeed need new callipers ( hey what a surprise). She had contacted the warranty company and they would have to send out an assessor to assess the fault (which was already established!!!!). However the assessor will not be able to come out until Tuesday May 21st. After that the parts will have to be ordered and the car will have to be repaired which means that I will be without any transport for at least a week. I asked her why the manager had not rang me back and she told me no message had been left for him to do so!! So now my requests to speak to a manager are ignored by the girl on the switchboard???

I rang in again on Saturday the 18th to speak to a manager and was told that they wouldn’t be any managers on the premises over the weekend (not sure if that was her again)!! What???? Really??? Outrages!!! I also think it is outrages that by the time I will get my car back my costs for taxis, public transport and loss of entry fees (the car was only bought for the purpose of pulling a horse trailer with my daughters horse to shows, which have to be pre-entered) will have accumulated to about £110.00, whilst Gordon Lamb has saved themselves £104.00 to rectify the fault??? Also would they have replaced both sides on the 6th of February as requested by me, I would not be in this position. In the meantime I have sent several letters via fax to Gordon Lamb and the Service Manager listing all my complains, including the persisting fault I brought the car in for on the 1st of May. So far I have had no reply from them. So if you are thinking of buying a car from Gordon Lamb I would think again.

Worst after sales service I have ever experienced.