Post Office Online Banking www.postoffice.co.uk

I hoped to open an Post Office Online Saver account and to have a positive experience, however just trying to set up the account was a nightmare. I sent the relevant documents as required (to Ireland) and kept calling to find out if they had arrived and nobody could clarify this! Then there were other teething problems and after numerous phone calls, not making progress with opening the account I just gave up and will go elsewhere. This has been time consuming and stressful and not worth it. I've seen other negative reviews since and realise that it wasn't a good choice to start with. Avoid and find somewhere more efficient.

First time using, casually asked staff member if I put in a cheque to santander how long would it take? Response it will get there tomorrow! However 7 days later and the bank still haven’t received!! I learned that the post office don’t send cheques everyday so was already 2 days later than it would have been if I posted it through the banks door!! However still no cheque!! £11000 missing in action!! Wish I had never asked the post office and will never use again!!!

Paid a cheque into the post office from our building society to be paid into my Barclays account. I had the Cheque from the Building society, filled out all the details at the local post office on the 19th October, and was given a receipt. The cheque never arrived at my bank as of today, 1 November. my building society say the Cheque was issued but never cashed. Barclays say they still haven't received the cheque. Unable to find a contact for this issue at the Post Office and have spent many hours trying to find out what has happened. Will never use them again.

I paid in a cheque on 7th December 2022 at my local shop/post office in Long Sutton, Somerset. It has not been received by my bank which denies responsibility because these items are just sent through the mail like any other. I rang Royal Mail which also denied any culpability as the "post office is a separate company and they send the stuff in pouches." How, I enquired? By Royal Mail, I would surmise but the man I was talking to didn't seem to know.

So, I the customer, trusting a service offered by the Post Office and despite the fact that I have a receipt can't find anyone who takes any responsibility. Well, we already know that Royal Mail is a mess and it would seem that this service offered by the Post Office is unfit for use among the many other things the post office is not fit for. And I would hazard a guess that the poor unsuspecting customer doesn't know the difference between dealing with the Post Office and dealing with Royal Mail. The cheque was for £73.25 and I want it refunded.

I opened a Post Office savings account in good faith on 20 September this year, dam big mistake. Worst thing I found out it falls under Bank of Ireland. My ID Docs were also sent through the local Post Office on 6/10/22. Bank of Ireland keeps telling me they've never received them. After 4 phone calls still no success and negative staff couldn't care less.

Ive received 2 identical letters on 1 October and another one received today 19 November saying they have no details of my deposit, funny that its been cleared on my Bank statement. Cut off dates mentioned 29 October, 4 November and now its 22 November to close my account and then funds will be returned to me.

I very much doubt that I will receive the deposit but am looking at making a complaint through the Financial Ombudsman if nothing has been sorted by the end of November.

I don't know how they can close an account that has never been opened and I don't even have an Account number!

Avoid PO savings like the plague.

I have been trying to access my money to transfer back to my linked account as I have to pay for uni, but won't allow me to access. They guy on the phone Said there is a tech problem with my account. What could possibly be the bloody problem. I have to ring back in a few days. As soon as I get my money back I will never use them again. Why on earth is it so difficult in 2022 to transfer some money especially when it's desperately needed it needs sorting ASAP. NOT GOOD ENOUGH!. I hope people read these reviews before they decide to open anything with them. I wish I had.

Some years ago I opened a post office online saver.

This year when the 1 year account came to an end I opened the next one. I could not find any option to transfer the money from the old to the new account. So I ticked the option to transfer all the money to my linked account. This took 4 -5 days!!!

Then I tried to deposit the money into my new online saver. 5 days later the transfer had not occurred. On the PO website I could find on option to view transactions pending. Thinking that the transfer hadn't worked for some reason I repeated the process. A big mistake cause 5 days later my linked account was in the RED!!! Fortunately I had the funds elsewhere to eliminate the overdraft, but it could have been a very costly mistake.

Today I tried to withdraw some of the funds to my linked account and, guess what - it won't work!! " invalid number or insufficient funds"" I was trying to transfer £10k when there was £ 90k in the account!!!!!

This highlights the inadequacies of the post office software. I haven't even tried their phone service cause these frustrate me at the best of times.

I am going to give the account a day to think about the money deposited in the account. Then try to withdraw the money again. Probably all of it this time! Any further problems and it will be a formal complaint to the financial ombudsman.

A very dissatisfied customer - and sorry not even 1 star on this review.

If you wish to change your direct debit date this takes them 4 months to do due to ancient systems. They then cancel direct debits without your permission meaning you then have mark on your credit file. I then have to waste more time having to speak to Experian to correct this.

Shocking customer service, rude people, horrible complaints procedure, high interest rates and ancient systems

In comparison with othet banks, the PO Money customer services are the worst I have ever encountered. The don't always tell the truth and fail to respond promptly to witten complaints

A really disgraceful service

paid in sunday told it would be 1 day delay it is now Thursday midday and no sign its only 1000pounds and post office can only be contacted by e mail..do not use this service