Arnold Clark, Oldbury, West Midlands

Sold my 8th car with the usual 1st service free. Lied to me and failed to add to contract. Salesman sacked and branch refusing to honour whati was told. How bad is this. Told me to call the useless

phuck wits at the call centre. WHY? they are the most useless bunch of idiots on the planet.

DO NOT USE AC IF YOU VALUE YOUR SANITY

I totally get all the negatively from people buying cars from arnoldclark. Try working for them then treat you even worse constantly back stab you. But the main factors are for instance . If for talking sake you buy a car and the salesman says things like bring the car back and I'll put acp Arnold Clark protect on it for you as a good will gesture. It will never get done all they will do is ask valet team to give it a wash and valet so it looks and smells nice. They put the cheapest parts on sometimes take parts of other cars . They are disgraceful as a company . Treat all there staff like christ knows what all except the salesman that are to far up with the head of business. They need sorting out there policy are shocking . When your stood there listening to them on the fone to people and thinking why you lying to these people just to get a sale to line your own pockets. And as for the way they treat people who never had anytime of and went above and beyond. I would sincerely recommend staying away from this company

I’ve worked in a customer service delivery environment for over 20 years and understand the importance in good customer service; so I feel I’m in a good position to comment/feedback others. I’ve bought a number of used cars in the past before and appreciate that cars sometimes come with faults or develop soon after purchase – it’s how the cookie crumbles, so to speak.

I purchased a car in August 2019 from Arnold Clark– this was biggest mistake of my life! Not only was the vehicle not fit for purpose but I also encountered some of the most abysmal customer service ever! It has taken me 12 MONTHS to get the car to a point where it is safe to drive with no flashing warning lights…

The vehicle was loaded with a catalogue of issues, including:

• Arnold Clark did not carry out the FULL Service as per the manufacturer recommendations for over 40k miles.

• Purposely not disclosing the vehicle’s history to me.

• I faced significant delays in getting the car booked back in every time I had issues. I cannot help but think that they really lack experience in handling the brand of vehicle and their problems.

• The Service Advisor advised he had rescheduled my MOT for which I paid for in advance didn’t actually book my MOT in at all - I had to pay for it myself elsewhere.

The above has compounded the issues which the car probably attained during its life as a “rental vehicle” which consequently meant that I had nothing but problems with this car. The car has had to have a whole host of parts replaced, including:

1. Fan belt

2. Battery

3. EGR Valve

4. Turbo

5. Carbon Clean

Had I not bought a 3rd Party Warranty and been able to get the manufacturer to contribute upfront towards the repairs would have exceeded 50% of the sale price of the car!

I later discovered, by finding a “rental agreement” in the boot of the car, Arnold Clark had bought the vehicle from British Car Auctions of Peterborough which came from Hertz Car Rentals fleet in 2015. For anyone who has worked in the car rental industry or driven a lease car knows they are mistreated and often driven aggressively – at the end of the day, why should they, it’s not their car.

The one positive comment I have, and it is only the one, the Customer Service Advisor, had been very helpful over the last year. Given that I had third party evidence that Arnold Clark had failed in its duty and responsibilities in selling a used vehicle and I did eventually get reimbursed for some of my costs.

I would never purchase a vehicle from Arnold Clark as this experience has made me rethink the whole process and in future will only buy from a dealer who specialises in the brand of car I want.

***Avoid Arnold Clark like the plague/Covid-19!***

Amazing service really efficient and nothing was too much to ask thank you for all your help and will definitely recommend

Arnold clark Oldbury Birmingham offer a no quibble money back guarantee when you pay a deposit to hold and view any car, what they don not tell you is that getting your money back will take as long as they want.

So if you want to send endless emails and make many calls, leaving countless messages give them your hard earned cash, OR DO NOT USED THIS COMPANY.

Have a good hard think before you buy and goods or services from Arnold Clark.

They completely shafted me!

They agreed to sell me a van, but it needed some work doing. I told them that I needed it to take my family on holiday in two weeks. “Don’t worry” they said “it’ll be ready in two or three days”.

Then it needed more work than they thought, and it would be ready later that week.

Then some of the spare parts were going to take a bit longer, but it would be ready next week.

Then it required 15 hours of work and couldn’t get into the workshop yet, but it would be ready on Thursday.

On Wednesday it would definitely be ready tomorrow, it just needed a valet.

Now it is Thursday. “Someone crashed it coming down the ramp from the workshop. It needs panel work, it’s not useable, it will not be ready until next week”.

I do not find this believable. More like they had not realised how much work it needed and now they don’t want to sell it to me at a loss.

“But I am setting off to Scotland with a family of six, on Sunday. I NEED this van. I have to use it to take my aging mother to hospital for cancer surgery on Monday. You have completely shafted me! I have missed the opportunity to buy other vans in the eleven days I have been waiting for you to do nothing for me. I have not got my old car serviced, because what’s the point when you were only going to give me £550 part exchange? I could hire a van but it would cost me £4000! You have completely shafted me, and you can offer me nothing!”

Good luck Arnold Clark. I for one will NEVER again be your customer.

Today was a mega important day for it was the biggest dession Ive made in years and will change my life the person I dealt with really helped me so much today he guided me and helped me calm down as I was proper nervous to making this dession he makes you feel like ur apart of the Arnold Clark experience and helps you with the right dession for me and my family thank you from the bottom of my heart I will always remember what you have done for me.

As many others on here have said, sales service is good but after sales shocking!

I bought a Jeep Renegade with a three year service and MOT package.

Came to book the third service and first MOT and they couldn't fit me in! Sent me to the Stourbridge branch. The car failed the MOT on warranty work and Stourbridge branch claimed they couldn't do it as they are not a Jeep Dealer! Took the car back to Oldbury and they still couldn't fit me in, Jeep themselves suggested Stoneacre in Wolverhampton, took it to them but the whole sorry situation dragged on and I ended up out of warranty and paying for the repairs.

Arnold Clark are not interested and won't call me back. They conveniently never have any managers around to deal with customers!

Do not use these guys for service or warranty - you'll regret it!

Avoid this garage/company. Had faulty brakes fitted in jan 2017. Been ringing to get them sorted in mar 2017. Keep getting fobbed off. Manager will call you back etc. Finally after 10 months I personally went into branch and was refused to speak to manager on 3 occasions when asking. They said we will look at your brakes or deglaze them at £51. I refused this straight away as I spent £225 on brakes and was not looking to spend any more of something that had been a fault with them. Anyway finally got booked in to deglaze the brakes at no cost by the manager. Went down having taken day off work to find out that it needs to be rebooked as there’s no ramps available. Yes you heard it right. Why would you book me in to just tell me my brakes do actually squeak? I been telling you this for 10 months. Manager said service team took wheel off checked brakes and pads and there fine but it’s the piston that’s seized and needs replacing. So after being told it’s now rebooked in jan which makes it exactly 12 months they are no saying it’s £51 which I have in writing and verbally it’s free. I walked over to my car and looked at my alloy. It’s so dirty that there’s no hand print or any sign of the tyre been taken off so when I asked the manager where’s the locking wheel but he said in the glove department. I actually hid it in the boot. What absolute liars. No work was carried out. Car was just left in the workshop conning everyone. Avoid. No one ever should deserve this service.

I have received the worst customer service of my life with this garage. My car was recalled so have no choice but to have to use this garage. They won't do the repair work on the faulty car on a Saturday as they don't have the right technicians so I book 4 weeks in advance for a week day and struggle to get the leave from work as I work 5 days a week. Then a working day before the work is due to be done they phone to say they haven't got the parts they need! They've had 4 weeks notice how can they not have the parts. So no I have to try to arrange another day off work and still driving around in a faulty dangerous car. They won't make any exceptions and clearly don't care about customers, only profit margins. Avoid this garage at all costs.