Arnold Clark, Paisley, Renfrewshire

This review would be a zero if allowed on site .

Purchased a jag pace , which had a warning light on was told the dpi filter was an issue and this was being replaced , a day after picking the car up the light comes back on , returned to dealer and was advised via jag lots of parts inc the dog filter needed replace , strange that this needed replaced in no less than two weeks , clearly shows they misled in the first replace , got a hired car via Arnold Clark only to drive it home and find out the tyres had been run flat on this car and in fact the side wall was dangerous ,tried to call sales manager whom did not take my call but emailed me 8 hours later to say he had been busy , was left without a car for a week , called to cancel e pace as was told they were using reconditioned part , saw an Audi Q5 and had this brought to branch only to find out on day of pick up that it needed a parking sensor and a battery, pick up was delayed for a further 2 days , on picking up the car the brakes were not right and spent the next 3 hours sitting in branch as they sorted this . Asked the manager for £100.00 of a 20k sale due to all the inconvenience and time spent , he refused , needless to say he now has 2 cars to sell as I got my money back and went and purchased a car else we’re . Lesson learned avoid this branch in fact avoid Arnold Clark , strive is terrible .

Great customer service from a man at Paisley, great experience from start to finish, couldn't rate high enough, the staff in Paisley are so welcoming and genuinely make an experience of buying a car so easy. Would recommend them to anyone who is interested in a new car. Thanks everyone at Paisley especially the man I dealt with.

The service I received from all of the aftersales staff was second to none. They all seemed genuinely interested and were extremely pleasant. I will definitely be back again for the next service.

if I could give this place less than a 1* to leave a review I would.

Disgusting shambolic service from these sleazy unhelpful salesmen.

Managers haven't got a clue what they are doing. When I called and tried to explain calmly the depth and importance of having my car fixed. The sales manager actually said. " Aw im not really sure what to do maybe try call back Monday "

So unhelpful and unprofessional. I will never buy a car from here again.

Three year old car for first MOT and Service. The Car had 25 point service in OCTOBER 2017 and PASSED with a warning that front tyres needed replace -

Today at MOT - I'm informed that it needs new tyres and said Yes and you have to replace them. IT'S only done 16,000 miles. I was told the car needed replacement parts for exhaust, and brakes but would be covered by warranty. I missed the phone call from technician and made my way back to showroom - Receptionist said she would get technician to come and speak to me! Two hours later I asked where the technicians was- told they couldn't find him! Nearing 4pm told my car ready bearing in mind I've been there since 8am and had to wait till tyres delivered---

told that the brakes needed cleaned and grease replaced??? WHY wasn't I asked if I wanted this done when the car was waiting for the new tyres?? They had the car All day! Some of the parts will be replace through warranty which runs out next month!

Well the Bill came to £536 FOR service MOT and 2 new tyres-- I'm going to another dealer in August for a new car and it won't be Arnold Clark!!

POOR/LACK of Communication skills and they think if your a woman you know nothing about cars - I will get the brakes cleaned and work done before warranty runs out but after that = I've already chosen my Next New Car elsewhere!

Will never buy any car from them again . Be careful when you buying any extra plan cover for your car , will never cover anything because they will tell you is your foult. They had my car for service , after week driving brake down again with the same problem , went to private garage check and they said iwhoever fix your car no fine a good job , so came back to Arnold Clark complain and ask to fix it again and they said to me sorry but you have to pay £109 to get your car for service again even is them foult ! Avoid this company !

I decided to purchase a Corsa from Arnold Clark this weekend. Mr Meechan, an apparently nice chap, talked us through a number of cars that were out of the budget we discussed with him (good psychological work from the guy). Suddenly he went to talk to his boss and decided to offer us a lifetime opportunity: purchasing a Corsa not yet on the market, with listed manufacturer price of 14k, at a mere 9k. As the car itself its pretty awful looking due to tacky stripes all around, Mr Meechan was nice enough to offer us the change of charging us 400 extra pounds so we will get the car still on budget, slightly over 10k. What a gent! Folks, we checked Vauxhal's website; said car is not worth more than 9k. Plus we got a phone quote from another A.C. dealer offering same car for 8k. False advertising, ensuring us a safe of 5k that wasn't real as manufacturer price is not retail price, may not be ilegal. Doing this to a pregnant woman days before Christmas is, to say the less, shady.

Bought my Renault from East Lane. Took it back under warranty a few weeks later. Most faults fixed but the rattles couldn't be traced. Gen Manager was involved - Slimey Geezer. Still have the faults and car now out of warranty. After sales service is awful - AVOID!

went to linwood (glasgow) to look for a car, on arrival i was met by a salesman, he seemed nice and asked us what car we were looking for. we went to his desk checked thru the cars and picked one out. went outside to have a look at the car were the salesman told us to jump in and have a look. i sat on the seat and as i was getting out the salesman walked away sayin thats the car for you. giving that i had no chance to check the exterior of the car as i was rushed back into office. after agreeing the fee i paid £100 deposit. the salesman told me to change my insurance there and then and i could drive the car away the following day. i felt like i was getting rushed into a decision but changed the insurance anyways. he also said the car i was trading in would go straight to auction as its had its day. (2010 plate sport sri 1.4 vauxhall 31k miles on clock) which i thought was strange as when i bought ther car a few years back they said it was a hard car to get a hold of and is very saleable. anyways after the order form was signed i went to go properly view the car as i felt rushed and pressured into the office. on inspection i noticed several deep marks and scratches all over the car. i was not happy with this and went into the shop and told the salesman who said they would put a pen over the marks to blend it in and it would take 'your eye' off it.

leaving linwood i went to another arnold clark for a 2nd opinion as i had felt i was bullyed/rushed into buying the car and would not be 100% happy known the car had all the scratches and marks. the 2nd arnold clark advised this should not be the case and if i wanted to pick a car from the stock at there branch they would transfer the £100 deposit and deal with the linwood branch (as i didnt want to deal with the aggresive saleman) i picked a car and was happy with the service i recieved from the 2nd garage known they were going to dealer with the linwood branch with transfer of deposit and cancelling my order. i travelled home 80 miles away the following day to just get home and i recieve a phone call from the same salesman at linwood garage shouting down the phoe being aggresive and trying to bully me to pick up the car i first looked at. he said i had signed a contract and i was the owner of the car (even tho it was just a order form) after the salesman being aggresive towards me i apologised but was informed that the 2nd arnold clark garage would phone to cancel my order and transfer the £100 deposit as i explained the salesman hung up the phone. minutes later i got a call but did not answer due to being busy i had a voicemail from the same aggresive saleman from linwood trying to bully me saying i had signed a legal document and the car was mines and when was i picking it up. i did not return the call but phoned the 2nd arnold clark back up and explained what had happened. they were also shocked and dissapointed at the customer service i had received from linwood branch and the 2nd branch would deal with the saleman.

i have also put a complaint into arnold clark head office in glasgow about the service i recieved as i felt bullied and pressured into buying a car and then recieving aggresive phone calls from a rude salesman from linwood. i felt pritty terrible that i may have 2 cars to pay for because it wasnt cancelled by the other arnold clark.

i will also want to point out that the 2nd arnold clark was the arnold clark motorstore on the london road glasgow. there service was 100 times better and i felt at ease speaking to the advisors there. i would recommened them and wish i had went there first as this problem wopuld not have happened.

i hope no one else has to deal with this.

Was sold a Hyundai and one of the reasons I bought it was the fact I was told it was still under warranty. I've now found out the car was an irish import and had 2 years less warranty, and that it had expired before I bought the car! Paisley branch are refusing to honour the warranty I was told repeatedly came with the car. Disgusted at their attitude.

This is just the latest in list of problems with it. They delivered it without the service book or spare key and told me they were in the post. It was literally months of calls and getting lied to by the Paisley branch before head office intervened and I got the service book and an uncoded spare key. They put the car under my partners name, so now he is the registered keeper of my car?!

The cd player then broke and needed replaced and now the clutch has packed in. The car only had 6000 miles on the clock when I bought it last summer It should have been covered by warranty if I believed what i was told by the salesman. Wish I'd never gone near this branch. Avoid.