Evans Halshaw, Bedford, Bedfordshire

Brought a ford ranger on the 6th May and it had a faulty lock on the roller shutter. Fast forward 8 weeks after having the truck for 3 weeks this still has not been repaired and again was told this would be done this week and again after numerous email which are ignored. This is still unresolved. Avoid at all costs. Terrible customer service.

If you could score a zero then that would be a more accurate review score! Absolutely appalling customer service and management that misrepresented. To ask a customer to leave you a five star review after giving terrible customer service is a real joke. Surely it’s up to the customer to decide how many stars you should give in a review? Avoid the stress and buy your vehicle elsewhere! For a main Vauxhall dealership it’s appalling. Sales manager sat a tale to us and then hides behind his dealership boss!

Poor service from the company in Bedfordshire. I bought a vehicle from them and has it professionally detailed and ceramic coating over 3 months later, It was pointed out to me that the vehicle had a badly resprayed door which was not noticeable to me initially. I raised a concern with the dealership and was stonewalled by the dealers management. Typical motor trade treatment, where once you leave the forecourt, they don't want to know or assist you. I spent almost £27k on the car, and this is the service and treatment I get. Avoid this shambolic sales people at all cost.

I have just bought a used car from evans hawshaw at barkers lane , 5 star service , went through like clockwork , very pleased . thank you all .

Went to view a car advertised on autotrader, at Evans halshaw Bedford. Arrived and discovered there were so many cars there, we could not park. After driving around we came back and parked in a disabled spot. the sales staff had queues of people waiting at their desks, so we walked round looking for the car. After 20 minutes we gave up. Far too many vehicles on site, and made for an unpleasant experience. Eventually drove to Northampton and found what we wanted. Due to the points mentioned, there was nothing I liked about this company. It appeared to be chaotic. We had rung beforehand, and it would have been nice if they advised us of the situation, and offered some advise as to when it would be more convenient.

a follow up review, after being turned away on the 21/04/18 for not being able to service my 2017 Vauxhall viva because we don't have an oil filter, arrived today 28/04/18 for the service all seemed to be going well until all finished sir we have given the car a complimentary wash and hoover wasn't until I arrived home that I noticed that the floor mats had not been put back in the car absolutely furious, then tried to ring the only people who answer the phone are the car sales (as they want to sell cars) and no reply what a surprise!!! so 2 trips to Bedford 60 miles for a £130 service and if I went back to pick up the mats another 30 miles, I have now purchased another set of floor mats and this will be the last time I will ever set foot in evans halshaw Bedford

ps for evans halshaw customer care who do nothing other than I have passed your comments on to the dealer principle, I am sick of hearing it as nothing is ever done and I will be contacting Vauxhall about your appaling customer service

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Published 21 April 2018

Vauxhall viva as a pre reg…a series of let downs

Purchases a Vauxhall viva as a pre reg in May 2017 the whole experience has been awful, the salesman was rude and un professional shouted at me to hurry up (after visiting the loo) across the showroom, cant do the free insurance as I have turned the computer off,.the only reason I bought the car was the sales manager was excellent and my p/x price was good, I wasn't going to leave a review, but one year on arriving for my first service on a service contract sorry sir cant service your car we havnt got an oil filter, avoid at all costs Evans Halshaw Bedford

Sold me a car ..saying it was a pool car .like prev review...log book said avis car hire ...took my 2yr old diesel car as exchange ..then put that on f.court for bout 3 grand more than they gave me ...refused to let me back out of deal ...never again

I had to give in some documents to order a new part for my car. Never been before...Walked in, everyone who worked there avoided eye contact so I assumed you had to wait in the sitting area. Sat down with my 2 small children. Was ignored by everyone that walked back. After 45 minutes of waiting, I asked another customer who told me that this was not the waiting area, only for people to pick up their cars. NOT ONE single person asked if I needed help.

Booked it in for a valet and to fix a part, this was easy enough to book.

Took my car in and was told they do not do a valet (I understand a full valet costing £35 would clean the fabric and dash board along with a wash) nope £35 to get it poorly washed and a quick hoover.

They barely washed the car, still filthy with dead bugs on. The wing mirrors weren't even touched. And as for the hoovering, they didn't even touch the boot. Still dirty inside too. I will be contacting them to get a full refund. You can pay £10 and get a better job by one of those Eastern European car washes... will not be using them again!!!!

After calling for details on a vehicle, advised by their sales, vehicle £13,500 approx. was ready for viewing, serviced. Arrived to be taken to the bodyshop by the drippy Manager shown a vehicle with the body trim missing.

When buying a fleet /pool car ..what they dont tell you is that it has been used by avis car hire for about 8 mths before they buy it back off them...then they try to convince you its been well looked after by one owner