Cranstar Holidays, Smugglers Haven Newquay

absolutely fantastic accomadation would never go abroad again theres no need when theres smugglers. girls are beautiful and its a great place to get smashed with a few mates im thinking of living here if they will let me buy a caravan its truely amazing. its like being in marbella the girls are that good.

dave.

Went here with 10 friends in August for board masters. Ages ranging from 20-30. We got there early and drove through the park, we where a bit worried by the look of the place. But once we got booked in and started to have a drink and a laugh you didn't really notice any cosmetic issues. Why would they pay to keep fixing them up just to be trashed again. We had two caravans they where perfect. They where clean and tidy and all we needed just to sleep in. Everyone we met just wanted a good time like us. The staff there where brilliant they organised a bar crawl. The night bus that runs to the town is just what's needed so much cheaper then a taxi. We never had any issues with other people there or in town. Had nothing but an amazing long weekend and would defiantly be returning. It's cheap and 18-30's so don't expect the Hilton!!! But it's liveable.

The caravan park was minging in general, but we paid a £50 deposit each (there were 14 of us - £700 in total)back in october when we stayed there, we should have received the deposit back 7-10 days after we left, and we are still waiting for it, given a ridiculous amount of excuses and there's never a manager there to talk too. Would never recommend anyone to stay there!

Stayed here for bank holiday weekend in August 2013. Caravan was below standards (even for the cheap price). Stains all over sofas with vomit encrusted into the cushions, disgusting carpets, dirty kitchen, smelly toilet / shower room, terribly uncomfortable beds with springs poking through (not to mention the beds are absolutely tiny, I am 6 foot and was poking out of each end). Please also bear in mind that this was our 2nd caravan, we had to move from the first one as their was what appeared to be human feces spread all over the exterior.

Bar in campsite is hugely overpriced and bar crawls were £20 for them basically just taking you to their mates bars in town. Drinking games were tame and reps weren't the nicest people in the world.

This is only the start, if you are looking to stay here you will notice that you have to provide a deposit upon booking which they tell you will be refunded within 7 working days of your departure. It is now 30 days after my stay at Smugglers and despite us leaving the caravan in better condition than when we found it (we had a major clean on the last day to ensure we got our deposit back) I am STILL waiting for my deposit despite regular phone calls to the campsite. They keep promising me my deposit back within 2-3 days... then nothing. They are rude on the phone and do not care about their own terms and conditions. I will be contacting trading standards as the deposit I left was £400. STILL NOTHING. Unprofessional business with an aged, dirty campsite. Would not recommend to anybody. Do yourself a favor and book into a B&B in town, there are loads of B&B's that cater for young groups and are much closer to all the action. The campsite is miles out of town anyway and you have to pay for a bus to get to town (even on the bar crawl).

PS - I am not a fussy person, I've been all over the world and stayed in some horrible places, and still enjoyed it! But smugglers hell is by far the worst place I have ever stayed and when it comes down to messing around with other peoples money, that's just unacceptable. They should be closed down. Health and Safety would have a field day in that place.

Hahaha what a place! Stayed here for with 4 mates for a week and it was ideal. If you've got a decent crew of mates looking for a daft holiday in the uk this is the place to stay. Dont worry about making noise because you wont get your wrists slapped, we blasted the tunes every night inside the caravan and outside and no1 said a peep. The staff are laid back! Site shop is decent if a little bit pricey but not the end of the world. The outdoor pool is a bit naughty like haha but the beach is only a short taxi away and the beaches are unreal. Went to Fistral beach for a full day, took a few cans and a bbq and had a mint time and the sunset from the beach bar thing is second to none. The nightlife in Newquay is half decent as well, once you start to have a good mooch about and find the decent clubs you'll be sound.

All in all had a class time staying here and would definitely go back! Thanks for your craic!

Me and my friend went to RTTS '12 at the site and it was brilliant!!! Definitely a campsite for young people and is such a laugh! I however thought that it was rubbish that our electric fire didn't work so was bloody freezing at night or when it was a cold, rainy day. Our TV only had 1 channel so that if you were hungover and lounging round there weren't much to watch but someone did come out and look, but it was acable connecting most the caravans which had gone down and nothing could be done.

A 5 and 6th bed in a 6th berth is made for children, the room was so small me and my friend couldn't fit in there standing up, let alone sleeping and I ended up living on the sofa. We have booked again this year, but a 4 berth between the 2 of us...we will be taking an electric fire this time.

I think the website should warn how much of a deposit should be put down, last year it was £100, but this year it's gone up to £200 for a 4 berth? Understandable because the caravans had looked like they had took a beating when we left. Other than them faults, it was a great stay, the staff were helpful, nice and had one of the best weekends of my life, roll on this years!

Best holiday Ive ever been on. Perfect weather. Lovely people. Beaches were beautiful. Dying to go back!

Smugglers Haven

When we arrived we had to fill out a form of the things that were missing or broken, such as not cutlery glasses, a loo door that didn't shut, holes in the roof, holes in the wall that had just been coved with plastic, not to mention the fact that it was filthy, I'm 19 and live on a farm so I'm not really bother by dirt but this was just rank. Surely the whole point of the £300 deposit is to fix/sort out all of this so that its presentable for the next guests, but from what I can tell all they did is keep the deposit and then spend it on anything other than the caravan, honestly if that caravan was for sale it wouldn't have been worth more than £299!

On the third day there were bangers going off all day and security didn't seemed at all bothered by this UNTIL one was thrown threw our window at 5ish in the morning and put a hole the size of a football in my friends duvet and made hole through the side of the caravan and oh yeah A HOLE IN MY FREINDS LEG! Ambulance and police were called and we were up graded to a nicer caravan after the owner made his way down and had started questioning us on the state of the caravan such as holes in the roof before he even asked how my friend was. He was more interested in keeping our deposit for the holes in the roof that have been there for a year (there were dates written on them) than dealing with a fundamental showing of incompetence on his part for even allowing such a horrific thing happen, not even a little apologetic.

We asked if we could all have our money back but were told that was not going to happen, it wasn't until Molly's dad came down to pick her up that he managed to get her money back, apparently we all needed a hole in our legs to get our money back! And bangers went off the next night again!

We were moved to a nicer caravan in the family bit where one the last night me and a different friend were attacked by 22 underaged teenagers so police were called again

So all in all, appalling caravan, friend was blown up, police were called twice, and Newquay town center is a 15 min taxi ride away!

our whole weekend was just pure brillant.. its was cheap so we had more money for drink haha... everyone was just so chilled out and just wanted a good time but thats what holidays are all about, everyone is complaining about teenagers but when i went i didnt really see any. morning glory was brillant the guy there was soo funny and even tho we had a really bad hangover we were still laughing our heads off... it was just great we met so many people yes many guyss ;) cant wait to go again this yearr going to be amazing.!! ive recommended it too soo many friends and they are now going, just ignore all the rubbish reviews they dont want a good time if your the type of person that is always up for a laugh then go go go get online and book it now, you will never regret it.!!

me and a group of friends stayed at smugglers haven from the 20th-27th august. Firstly I'd like to point out yes we are a group of 17 year old's but we are not chavs, couldn't be further from it.

We arrived at smugglers haven quite concerned after reading some of the other reviews but we were surprised when we were welcomed by a friendly helpful lady behind the check in desk. She gave us a map and showed us the route to the caravan.

we entered our caravan with caution but again we were presented with a surprise, our van was clean and undamaged. We had a large group split over 2 caravans and both were excellent one was slightly smaller but this wasn't a problem.

some of the onsite facilities arn't available to smugglers guests although this didn't effect us as we ended up going out most days anyway.

very happy with this campsite and our group are already discussing returning next year. just remember its a very cheap holiday!!!