Pandora Car Hire Dalaman www.dalamancarrental.com

I wish I could read the reviews about this terrible car rental company in advance. We rented a car from them and paid the deposit in cash. The guy promised to refund the deposit to my credit card in 2 to 3 days. But, they didn't, and they stopped replying to my emails and calls. I started a complaint on edreams.com that I booked my reservation via them. This is definitely a fake company and PLEASE stay away from them.

The only thing, that made me a bit irratated was the delay. I was waiting for a car for 40 minutes. The car was clean, nice and ok, but I hate waiting, that's why can't mark 5 stars.

I recently booked a 9 seater mini van with automatic transmission for my stay in Bodrum, Turkey and paid a 10% deposit to confirm my reservation. One day prior to the pickup i received a phone call from Pandora telling me that the vehicle i requested is no longer available. All other car rental shops were fully booked by that time. I was left with no alternatives and had to pay a lot more for taxis.

Furthermore, above all this, it has been two weeks that i did not get my deposit back and i have sent multiple emails and called them over 3 times where at every instance they will tell me that they will refund me today.

I am not sure whether i should take legal action or just forget about it but i had to put it out there that Pandora Car Hire is a terrible company with no regards to customer satisfaction.

I have used many car hire in Turkey over the years being a villa owner so accept quality can be variable. Be ware of this company they promise everything but it is not until you have a problem you find out the truth. vehicle had no spare wheel or jack. I had a flat had to arrange repair myself was promised reimbursement never happen price is cheap but vehicle very old and dirty no maintenance. some vehicle are "borrowed" from friend so a unlikely to have proper insurance. YOU HAVE BEEN WARNED

I have used this company for my last three visits (2016) because in truth they are cheap and working in the motor industry a clapped out old banger does not phase me for a holiday rental as long as it is reliable enough to get me to my holiday location.

However in July 2016 I rented a minibus from Pandora and experienced a puncture. There was no wheel brace jack or method to be able to remove and change to the spare. I, along with my Turkish friend, contacted the company. They told us they would send a repair company out to fix it and we would have to pay 175tl for the repair that would be refunded. The repairer eventually came and changed the wheel but pointed out that the rear suspension had been damaged for some time and the bald tyre on the replacement wheel was unsafe. I contacted the hirer again who agreed to change the vehicle the next day. Two days later it was substituted by a similar aged Mercedes (375,000km on the clock!) – ashtrays were full and rubbish throughout. I asked the driver about the tools for this vehicle and was told there are not any. He told me “if you have a puncture contact the office”. I requested my 175tl and was told this would be returned to me at the airport when I returned the car.

Over the next days several messages were sent to Mehmet Senturk who owns and runs Pandora Cars but none were answered. On arriving at the airport at the end of the holiday we were met by a driver from Pandora. I requested my 175tl from him but was told he did not have it. I refused to hand over the keys until I spoke to Mehmet Senturk.

I pointed out that he had given his word that he would reimburse me in line with the hire agreement and this was unacceptable particularly as I was returning the vehicle half full off diesel. Eventually, he again gave me his word that he would send the money to my Turkish bank account the next day. To date I am still waiting.

I will not be using this company again. If someone is not honourable I would not use. What would happen in the event of an accident? I am not suggesting that others do not use this company, as like me you could be attracted by the competitive rates. But if you do, take care and insist on viewing the tools and the state of the spare at the airport BEFORE you hand over you cash.

Yesterday at 12.05 I enquried & rented a top of the range car. At the time, i was concerned over the cheap price they offered for the vechile. In the same location Europ car presented a deal, with the same range model I was orginally enquring about, but at 60GB for a day. From researching prices around the area i found that europ car was at a higher value to rent for the vehicle than pandora. Pandora informed me orginally that the business was on the down hill, they told me theyd rent me 60 pound for 10 days. Why should i burn a hole in my pocket, forking out for a top of the range car i can get even cheaper then europ car with pandora for 60gb for the week.

Hired care in january 2016 .. had a bit of wait on pick up and it was not clear where the fast check in was when i arrived. However found the overall experience to be 1st class. We got the car we wanted a Vw Jetta. This did develop a fault but the exchange we so fast and smooth. Will definitely use this company again .. fantastic service

I hired a Hyundia 7 seater, £300 cash, at Dalaman airport. It was nighttime so I didn't really see how poor the condition was, both in and out. Very scruffy. On the third day the brakes failed coming down a hill. We had to limp to Fethiye using the hand brake only. A repairer did arrive quickly and the car was repaired and returned within 3 hours on a Saturday night. But the evening was ruined and our lives were put at risk. The repairer said the discs and pads needed replacing.

I complained via email and followed it up with a phone call. I got no response.

Picked up a Fiat Doblo at 11pm in the dark, handing over cash to the company "representative". My friend also picked up a Merc Vito (not what was ordered).

In the light of day the car was a wreck, filthy and smelly and obviously rented off a private individual, I assume a pig farmer.

My friends car had more filler than Katie Price and he also found a very big and very sharp knife under the passenger seat, which with 4 kids in the vehicle was pretty disturbing.

Over the 2 weeks we called and emailed the company on numerous occasions, the door handle fell off, we were promised replacements, mechanics and money back. None of this materialised.

They are fairly cheap, but frankly you are risking yours and your families lives by using this company.

The small car rental companies in Dalaman rent the vehicles from individuals and most are very old and in poor condition. Rather rent from established companies. If you still want to rent from these fly by night companies, check the vehicle before signing any documents!!!