Braunstone Crossroads Motors Ltd, Leicester

I bought a bmw on 24 october and the car went for repair for the 2nd time. in the first 2 days they could not do it. Then I took the car to the service again. now they've been trying to fix the car for 35 days and they can't. My car has been waiting to be repaired at the service for 35 days and they say it may take another 2 months. really immoral and they definitely don't know what they are doing. I have not been able to use the car I bought with credit for 35 days and I will have to wait 2 more months. In the meantime, I continue to pay my loan. it's a really nasty situation. I have applied for claims in several places. In this process, I rented a car and spent almost 1500 pounds in order to continue my life. I looked and still no one is doing anything, I went and bought another car. I have 2 cars now, but one of them is your Braunstone Crossroads engine. Unbelievable. I think it's the worst company in England. I would like to tell everything I have experienced here, but google's disk capacity may not be enough.

Bought a great car, was promised a second key and upon greater inspection also realised one of the listed extras was not on the car. The whole sorry saga has resulted in numerous phone calls and 14 emails! Some of which I must say verge on intimidating. The final result of which is now a court claim. Also interesting to note that I am not the only one who had their part exchange value altered on the day you collect your new vehicle, seems to me to be a regular thing they do??

All in all, they appear to have nice vehicles, just badly let down by their non-existent after sales and unprofessional correspondence!

I would not recommend buying from this dealer, the customer service is simply non-existent… All they care about is you paying for the car, once that’s done, you won’t even get a smile… If you dare to be unhappy about anything you’ll be treated like an inconvenience…

So I bought my Audi A4 not that long ago (it’s still under their 3 months’ warranty, which you don’t get in writing, you’re just being told it’s there – so pretty sure they would deny it if something would to happen), to be honest I got a good deal, which was 'accidental', as they priced the car incorrectly online, (in the end they committed to that price, which was the only OK thing about them). When I went to pick up the car, the process was really rushed, the sales man didn't even bother to say hello, some other guy just pushed the paperwork through… When I got to the car, it was still wet inside, clearly a rushed pre-inspection job, even though they knew I was coming… Before driving away, I've noticed the parcel shelf was missing, no one bothered to tell me this when completing the paper work, I had to go back to the office… Got told they will order one for me, as they don’t know what happened to the original one?! Finally got a replacement, in the wrong colour! Even though, I have called them to remind that it needs to match the silver/grey colour of the interior…

There was no apology, or any reimbursement for the fact, that I had to go back and pick it up… When I told the sales guy this is the wrong colour he just ignored me and thrown the shelf into the car…

I have pointed out before buying the car, that the breaks are pretty used up and will soon need changing, they said they will look at them and if that’s case, they will change them for me – guess what? Didn't happen…

It’s been a while since I bought a car and hopefully, it will be a while before I need to buy my next one, but this is not how I remember customer service should look like. If you decide to get a car from these people, for whatever reason, just assume it’s like buying private, once you drive away you will not matter to them at all… The whole experience was terrible, staff rude and unprofessional.... Also, noticed they seem to be going by different names on few websites too (Prestige cars / my bcm & braunstone crossroads)

simply avoid if you can :/

I travelled from Aberdeen to trade in my old car, ended up buying the Nissan cube they had.

It was a great car and so far so good!

The only thing I was annoyed at is how I had just taxed my old car and I didn't get that back so I ended up forking out another £100 for 6 months on my new car.

All other garages iv felt with you get that tax back.

due to that I will only give a 4 star!

Brought a £8000 car off these guys sales staff very eager to sell as any car salesmen are seem bit shady at times but i think that's just there personalities.

done the deal after some hard though after reading these reviews and sure enough 4 miles on my way home with new car the engine management light comes on car goes into limp mode thinking great I've been duped. after reading the reviews i was guns blazing for these guys thinking there going to fob me off but actually i couldn't be more wrong called them telling them I'm coming back the salesman said yes no problem soon as you get here we'll get it plugged in see whats happening sure enough get there straight away a mechanic plugs it in says its Lamba sensor and no hesitation said he'll order one straight away it'll be two days.

i show up 2 days later are problem cant find the part its been ordered so after being reassured it'll turn up the next day i went and it was fitted all fine happy days.... as i though.....

another day passed my DPF started flashing panic stations now reading up online people saying easily £1,500 worth of trouble i rang the garage told them and they said bring it in witch i did to be told its nothing to do with the DPF its just service light that they cant turn off i was told go to the main dealer get them to do it and we'll foot the bill as they no theres nothign actually wrong with my car. I've not been as yet but ill update shortly if they actually honor that.

so yes i've had problems that i wouldn't get from main dealer but all in all quite happy so far.

I just got 2009 Audi a4 from here, I got a good price for car in part exchange and they do me good deal on the finance, I'm only been living here for the 3 years from Poland and still they get me the finance! Thanks for the help and will come back in 1 year for the Bentley

Recently got a car from them. Said they would valet it. Was dirty on pick up. Also said they would service it if it needed doing. 200 miles later service light on. Although I am very pleased with the car itself. Paying £8000 I would expected it to have been valated properly and not a quick rinse. Not happy about the service due. I know it's under warranty still just, but would they do a complete service if I went back? I doubt it.

Ive had my car 8 months now and it has been faultless. I delt with a very polite chap who said he had just started. He said he would send me a small part that was missing and true to his word 2 days later the postman turned it with it. Could not be happier. I will be back.

I purchased an Audi A3 From Braunstone Crossroads Motors, very happy with the car and the service was brilliant, they couldn't do enough for me. I'll be returning soon for a car for my missus. Thanks again!!

I have recently purchased an Audi TT Braunstone crossroads, despite all the reviews I decided to go and take a look myself. I was very impressed with the set up and the amount of cars they had, anyway the car I went to look at was a 2010 Tt diesel, the price and mileage was very keen, I part exchanged my BMW X5 in, I did get a bit less than I expected but it was high mileage so I can't really moan to much, anyway so far so good with the Tt and don't be put off by some of the reviews, you will be pleasantly surprised just like I was.