Dickmanns Rent a Car - www.dickmannsrentacar.com
Customer Service
Quality of website
Value For Money
Dickmanns Rent a Car - www.dickmannsrentacar.com
When you purchase through links on our site, we may earn an affiliate commission. Here's how it works.
User Reviews
Customer Service
Value For Money
Robbery
Booked car hire in April from Alicante airport. fuel policy full to full, I returned car full and I have been waiting for my fuel refund of 98 euros ever since. I have sent email after email. Dickmanns have acknowledge that they owe me the money and asked for my bank details, which I have sent to them numerous times. Still they have not sent me my refund. They have also stopped replying to my emails.
Do not book with this company!!!!!!!!!!! customer service is non existent.
Customer Service
Value For Money
Careful : They Don't Return The Fuel Money.!!!!
Hi
I have been hiring cars every summer for the last 15 years with different companies and never had a problem until now.
We hired a car with dickmanns and returned it a month a go . The policy for the petrol was full - full. They haven't given us the money back yet(98 euros), I have sent them 5 emails , at the beginning they came with excuses, now they don't even bother replying.
Customer Service
Value For Money
Hopeless
We hire a car in May this year returned the car full tank of fuel still not had my money refunded
I have been doing that for the last 7 weeks but you still have not refunded my money
Hi,
Could you please contact us on email providing your contract number? We will check on that!
We are looking forward to solve this, thanks for your cooperation
Customer Service
Value For Money
Deceived And Mislead
When shown contract which stated Insurance+FULL I questioned this as I had my own insurance but was told FULL related to full tank of fuel which should be returned full for refund. Normal procedure but reinforced that I did not require insurance.
Paid for fuel from credit card. No other charges. After 3 weeks no refund so questioned why and was told I bought insurance. Questioned why no money taken for fuel as it usual and customer service in email said "Fuel has not been charged
to spare you exchange rates and bank fees on charge/refunding (aprox £20) This is a lie. The fuel was not charged as it would have shown the deception.
Awful service and unreliable customer service.
Dear customer. We are working hard to give better service to our customers. We are trying to listen to every customer queries and find a solution. Please, give you details to our customer service department and we will help to resolve your issue. Thanks. Dickmanns Rent a car.
Customer Service
Security Deposit Is Not Refunded - Beware!
We hired a car from Dickmann's in end of July 2017, and returned the car according to contract, in original condition and in time.
Car and Service itself was quite OK. And fuel refunding was also done soon after returning the car to their office. So far so good...
But the 950€ security deposit - is not refunded. Not even after numerous requests over email from the Customer Support.
No explanations, no real answers from their side.
I would very strongly advise Not to hire from this company due to thi sunreliable behavior.
Many people have been treated in this same way. Some are getting the deposit back after time, but it seems that many people have lost their money to this company.
So why to support such company - there are many other descent companies also hiring cars.
Sorry, your customer support did not help at all in this - I tried many times.
This comment, after half a year since incident -isnt very nice to read.
I Did not get the refunding from Dickmanns!
You stopped responding in November to my requests, so I had to ask help from my Credit card Company, who did refunding to me.
Hopefully this is not the way you deal these things -letting the credit card company to pay for you cannot be long lasting business model...
I’m done with you.
Dear customer. We are working hard to give better service to our customers. We are trying to listen to every customer queries and find a solution. Please, give you details to our customer service department and we will help to resolve your issue. Thanks. Dickmanns Rent a car.
Hmm,
Like I posted above, I have contacted your Customer support many many times. Just empty promises ’Our account department will take care of it...’
But still there is nothing Really happening.
Over 3 months has gone, and Dickmann’s has not refunded this security deposit of 950€
Stop this nonsense, please!
We had the same problem 2 years ago. I eventually got in touch with my bank and the issue got sorted. I had used Dickmans several times up to that happening. Have not used them since.
Dear customer.
Please, contact our department of customer service.We will try to resolve this issue as soon as possible.
Thanks.
Customer Service
Value For Money
Deposit Not Returned
Hired car 3 July 2017, still not got deposit back despite 4 phone calls, told 'the accounts department t is processing refund'. Picked up a second hire car on 24 July 2017 and paid second deposit - second car returned 8 August 2017. Dickmans now holding 1900 euros of our money. Scandalous - we were told on both returns that the cars were in excellent condition.
I have done this (5 times) - still no refund received!!
Dear customer.
Please contact us at our customerservice departmend. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
I have already done this - twice!!!
As I have had to pay my credit card company the full amount - they are now dealing with this. From the number of complaints on this site, this clearly is not a one- off issue.
DO NOT USE DICKMANNS!!!!!!!!!!!
Customer Service
Value For Money
Deposit Withheld
We hired a car at Alicante Airport on 28 April 2017 and returned it unblemished on 25 May 2017. We had our own CDW insurance so paid €950 deposit. They agreed to return this by end of June. Despite emails to them and the portal Do You Spain no response and no return of the deposit.
I referred the issue to visa disputes at our UK bank on 3 August and finally on 22 August my deposit was returned.
I am now aware of many similar instances and I wish that I had known before
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Customer Service
Value For Money
Completely Corrupt - Do Not Use!
As with so many others here, I found the representative very aggressive in trying to bully us into taking their ridiculously expensive insurance, sneering at the insurance we had purchased through 'Do You Spain' at the point of booking.
I dug my heels in and said they could take the 950euro deposit.
We have been home for 6 weeks now and no deposit refund, despite the very rude manager signing off that there was no damage to the car on return. I have emailed, but this has been ignored. These people are clearly utterly corrupt! I desperately wish I'd checked reviews before booking!
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to customerservice2@dickmannsrentacar,.
We aill review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Customer Service
Value For Money
Avoid At All Cost!
To start with I was given a much larger car than I had booked which used a lot more fuel. They took nearly £1000 off my credit card as I didn't take out their insurance (not mentioned on their website). It is meant to be refunded when you return the car undamaged. I returned the car undamaged and was signed off by them as so. However more than a month later I still haven't been refunded my money. I have phoned them only to be met by a terrible attitude and lack of interest in sorting out the issue. I am now contacting the credit card company for their help. Please avoid this terrible company at all costs.
Refund wasn't returned 30 working days after the return of the vehicle. In fact it was never returned !! Luckily I paid with my credit card so contacted the credit card company who reviewed my case and then refunded me in full. They are now gunning for the Dickmans Hire company. Horrible company to deal with!!
Have done this - five times!! Still no refund
IT is now 13 weeks since I returned my car in perfect condition and despite sending my contract details and many emails and phone calls I still don't have deposit back - beware!!!
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
All the charges are absolutely explained in your booking . All of them. The deposit is returned 30 working days after you return the car back to the company. Please rend the conditions of the booking.
Thank you very much,
Dickmanns Rent a Car.
Customer Service
Value For Money
Deposit Not Returned
DO NOT USE
On the 4 June 2017 we rented a car from Dickmanns rent a car, Alicante Spain.
We paid a total of 1066.00 euros by Credit Card, which included a returnable deposit of 950 euros.
On returning the car on the fifth of June they refunded 82 euros for petrol and we were told our deposit would be refunded in 28 days.
This was 2 Months ago, we have telephoned them 4 times & also e-mailed them only to be told that it is with the accounts dept.
Since this happened we have read various reviews about this company & it appears that this is a regular occurrence.
If they do this to 10 customers a day then they have quite a sum of other peoples cash in the bank.
Dear customer.
Please contact us at our customerservice departmend. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
Dear customer.
Please, send contract number to us. We will review your case and give a solution as soon as possible.
Thank you very much,
Dickmanns Rent a car.
I have at last received my deposit back today after much unnecessary grief.
In Response to this I have e-mailed my contract details to Dickmanns customer service on their web site.
Lets see what happens !
Dear customer
Please , send your contract details to us
I wil be very pleased to help you with the return of your money.
Thanks.
Dickmanns Rent a Car.
Q&A
My partner has arranged to hire a car from 9th-17th of August, he does not have a credit card in his name to enable us to leave 950 EURO deposit. How much is the one-off payment for insurance? Thanks.
Do not use them. Cancel your booking.
I have rented a car from you via Do You Spain and I have taken out their Platinum Excess Waiver do I still have to give you €950 deposit ?
Yes you will still have to take the 950 deposit as they will say its not their insurance and then it is a nightmare getting it back. Took us 6 weeks. Cancel and go with someone else if you can. Do not use Solmar either
We are still waiting for refund of deposit and fuel (470 Euro). It's been almost five weeks since we left the car at Alicante airport. In addition, they do not answer the emails we send. Can you trust Dickmanns rent a car?
My credit card company had to retrieve my deposit 1000 odd euros would never ever use this company again
I got charged €121.00 (£96.00) for a hire car with a full tank of fuel. I was informed if I returned the car with a full tank of fuel I would receive a full refund. I did this and I have been refunded £58.09 (€73.00). Can anyone tell me why this is? I have e-mailed Dickmanns Rent a Car but have received a reply yet.
Thanks for all the replies and tips. We rented through an agent and has now contacted them. Has also continued to send an email to Dickmanns Rent A car, but as usual, we get no response from there.
I prebooked a hire car through DoYouSpain, which meant me picking up the car from Dickmanns offsite office at Alicante on March 31st 2014. The hire included fully comprehensive insurance but as I declined the "extra" wear and tear insurance at the pick up I had a 400 euro deposit put on my credit card, which was to be reimbursed after the hire completion of 4 days.
I returned the car with no problems, it was only later that I have realised the 400 euros has not been put back on my card. I do not intend visiting Alicante in the near future but I shall be visiting Los Alcazares where I believe Dickmanns has an office of some sort. What are my rights in this?
Not sure in Spain. Have you taken this up with your credit card company?
I expect Dickmanns will say they found damage and are retaining your deposit.