Santander Current Account

Continual difficulty getting though the security checks. Had to request new pass code as I was told by the technical team /customer service that I had entered these incorrectly more than 3 times. New pass-code came in the post, tried that 3 time and that didn't work either. Rang the technical team to say that all security info added correctly. That told me that the system was telling them that I had entered the pass-code incorrectly more than 3 times which I know I didn't. Nothing the technical team could do but offer to send a new pass-code which can take up to 10 days. Stuck in a frustrating loop. Told them to stick their account as have never had a problem with other banks in this regard. Interest is good but not sufficient to put up with this rubbish service.

I have had a current account 123 a few years with them ,even I have very good credit rating and score ,they never offered me a credit card or overdraft .Customer service is awful ,mobile banking is not secure like other banks apps.so I switched to nationwide with good overdraft and credit card .I will not recommend santander to anyone.

I could say they have an amazing current account (123). They give reward you with 3% interest of your balance and also receive cashback for direct debits and credit card.

Internet and mobile app is OK as well.

This bank is an absolute joke. I applied for a current account with an overdraft and received an email stating the account application had been successful. When the paperwork came through the post Santander had declined the overdraft.

Closed the account and went to another bank.

This bank is an absolute joke. I applied for a current account with an overdraft and received an email stating the account application had been successful. When the paperwork came through the post Santander had declined the overdraft.

Closed the account and went to another bank.

Santander's customer service is nil !!! I would move banks but from all accounts they r very much the same . I am still awaiting for an email with regards to a complaint I made a few weeks back !! But then that does not surprise me . No empathy and no customer service !!!!!

Every time I have an issue related to Santander, their customer service is just full of chat with no solution to offer - I hate talking on the phone. E.g. my credit card payment due date was 09/06/14 and they took the money from my account on 06/06/14 then I put more money into my account on 07/06/14 to stop the charges. Surprisingly, instead of sending me a warning, and despite the fact that I have put enough money in my account, a few days later they charged me £30! I have emailed them and asked to cancel the charges but they can't do a simple job and I am still waiting for their response.

Customer services aside, my two 123 accounts pay 3% gross interest, cash back on the majority of my direct debits and my 123 credit card gives me 3% cash back on my diesel. I used the seven day switch service last September from Lloyds and have had no complaints so far.

According to Wikipedia, Santander was awarded worst bank customer service in 2010 and upgraded to second worst in 2011. From my experience it's still abysmal including online where I've never ever had a response to an email or complaint since joining in 2009. Sometimes, phoning them is simply not an option. Just give me a response, any response! Phone support isn't much better and I've been given erroneous information on a number of occasions. Since Santander came on the scene, it's evident the employees are badly lacking some robust training to fix such support issues.

I have been waiting weeks for a new chequebook. On my third attempt, I got an email saying someone would look into it. That was 4 days ago - since then , no further emails and no chequebook either.