MoneyBarn.com - www.moneybarn.com

They have no tolerance for people with disabilities or mental problems and do nothing but make things worse when they are able to once they have their claws in you.

How they warrant expecting someone to pay the full amount after 3 years and no interest for 2 is a joke

Mis-sold Credit Agreement

Mis-sold Credit Agreement. Car starting showing problems since the very first day and MoneyBarn did nothing about it. All MoneyBarn was concerned about was their monthly payments and hiding behind the mis-sold credit agreement.

DO NOT USE MONEYBARN

I had first requested a statement of my payments in February 2024 as I didn't feel that my loan balance was decreasing as it should. I had no contact so I requested again and logged a complaint on March 25th and still had no response. I was then sent an apology email a few weeks later and told it was sent to their accounts department and again, no statement was sent. I logged a SARS on the 9th of April and it's since been 42 days and still no documents sent to me? It was my understanding that they had to send this information within 30 days.

I have also been sent a copy of someone else's statement of payment which is a data breach and nothing has been done about this nor have I had any communication either.

Today they sent me what they claimed to be my statement of payment for my vehicle but they sent a corrupted file and when I asked them to send it in a different format I was sent a blank email.

It has been nothing but a headache from the very start as they had sold me a vehicle with a faulty timing chain, 5 months into my agreement I had to pay 1600 to get this repaired, momeybarn have been no help.

I have logged a complaint with the ICO and FOS. Please avoid this company

Absolutely dreadful , I have sent endless emails complaining about the state of my car having 4 bald tyres a broken locking wheel nut etc etc and have also spoken with someone on the phone , I have had no response at all so have not been happy to continue paying the finance taking that the car has cost me so much in repairs until someone had communicated with me !

All I have had is an email to say they’re going to come and take my car away and I will have to continue paying them ??

This has really affected my mental health very badly

Bought a car payed 7 thousands pounds for it payed 15 thousands back wouldn't recommend this company to anyone very rude customer service don't answer phone 100 percent interest on car am going to ombudsman to see if I can claim anything back sham company

Charged me 151% Apr!!!!!!! Utter conmerchants avoid please

16 Months into my complaint with Moneybarn they still fall short off what was requested via the Financial Ombudsman.

Moneybarn have no customer vaules what so ever after a long process with complaints the car was deemed faulty at point off sale therefore the ask was to return the Goods.

Moneybarn agreed to reject the vehicle not that they had much choice but in term when the vehicle was collected they sent there agents around to my home at 06:30AM and progressd to filming me very rude and unprofessional.

The collection company also did not inform me they were coming this company is an absolute mess.

The new finance I have with advantage finance show what customer service levels should be like. AVOID AVOID AVOID

Moneybarn still report adverse information to my credit file that was asked to be removed but again after 12 Emails it still remains in state.

Disgusting customer service!

Had issues from day one - bought a Range Rover Sport, had a re constructed engine which wasn't disclosed before purchase.

Moneybarn closed my complaint 4 times in 4 months - the complaints team was incompetent, the lady was arrogant.

They got a report conducted by a Company called ACE 4 weeks after purchase and the report claimed 'in their professional opinion' the issue wasn't their at the point of sale.

Once the engine completely broke Moneybarn decided to sell the vehicle back to the dealer 4hrs away from my address with all my belongings inside, the lady who works for Moneybarn had the audacity to say they had no obligation to return my belongings.

I had to take them to a small claims court, the judge laughed them out of court because they had no defence, they dragged everything out, agreed to mediation initially and didn't turn up, I'm still waiting for the money the court awarded because they take their time with everything they do.

I have no idea how they are still a Company if I'm honest, my dog is more efficient than this company!!

17 Months into my complaint

Moneybarn were asked By the Financial Ombudsman service to reject my vehicle and make arrangements to collect the Vehicle and return additional funds to myself and or remove any adverse credit information from my credit profile. 

It has been 1 month since Moneybarn agreed to the Financial Ombudsmans findings. Further to this i have called into Moneybarn every other day and have been promised a call back within 48 Hours i have never been in receipt off a call back. 

The Financial Ombudsman asked Moneybarn to get this complaint resolved within 4 weeks off receipt that Moneybarn agree to the findings. 

I have not heard anything back and have been calling as a matter off urgency as i will soon be going away for 3 Months I'm sure somthing your agree would be beneficial to get the car back before i head away. 

This matter needs to be resolved ASAP Moneybarn have not met there customer vaules on this occasion and have caused me and my Family no end off stress. 

Moneybarn (owned by the FTSE 250 doorstep lender Provident Financial) is one of those money lending sharks that should have been closed down years ago, they would rather you kill yourself than give you a payment holiday due to serious bereavement and and the financial implications this has. They are an inhumane company with no ethics nor morals, and do not care about the real world, nor real people, they have one goal, to prey on people that are vulnerable to extort as much money as they can from you and your life means nothing to them, they own you, and will try and ruin your life for the long term, this is a company that will give you nightmares and sleepless nights, but don’t bother sharing this with them as they 100% don’t care, it’s a case of your money or your life quite literally, it really is that simple for them! This they make blatantly obvious when you find yourself having short term financial difficulties, and even with light at the end of the tunnel, they are not interested, they treat you like some low life dosser that deserves to die if you need just a reasonable payment break due to unforeseen circumstances, circumstances that are provable by legal and medical means and backed up with evidence of the unforeseen short term circumstance and evening knowing that they still pursue you like a mischief of sewer rats. They then resort to threats on the phone, just so you know they own you, just when you think they can’t sink any lower, they do! Moneybarn don’t just prey on people in poverty but even professional people who have circumstances happen to them beyond their control. It seems the more legal professionals I speak with, the more I find out what a disgusting and unprofessional reputation this company has, the words totally unreasonable and unapproachable have been said many a time. DO NOT believe any of the positive reviews as they are totally fake as no one would praise a company that makes them pay double of what you actually loan from them, YES DOUBLE!!! Their interest rates are absolutely disgusting and I thought companies like this had been abolished for our protection, sadly not, and I dread to think how many people have taken their own lives due to Moneybarn, and the diabolical way they treat people, absolutely despicable and however desperate you are for money, DO NOT have anything to do with Moneybarn or Car Finance 247, they would rather you suffer than be professionally reasonable of people’s circumstances. I would liken them to a pack rabid dogs who will pick over the bones of your dead body until there is nothing left of you to sell. I can only hope that what they put out into the world and do to people will come back on them three fold! My opinion is also backed up by Moneybarn being fined £33 million by the courts of law concerning the disgusting way they treat people: “Moneybarn to pay £33m in fines and compensation”, have a read of that for yourself!