National Farmers Union Car Insurance

Have had so much trouble with NFU. Car was an obvious wright off but they sent it to a dodgy garage for repair. Apparently a premium repair center. Vehicle came back shorter one side than the other!!!I refused to accept it back. The accident was in June and I've only just been paid out. Almost 4 months later. This is not the first time I've had trouble with NFU and have reported them to Ombudsman. Will never use them again. Incompetent from start to finish.

Took out a home insurance policy with NFU (I know this is supposed to be a review for car insurance but this is the only site I could find for this review) and was promised that I would receive a bonus after year 1. This promise was kept, and they offered £3.60 off my next premium which had rocketed by nearly 220%. They then had the cheek to ask me why I hadn't renewed my policy. DO AVOID this organisation and their misleading TV adverts.

Had damage to my car by council road worker .gave nfu all the details including witness.had A call from a company who sad they were employed by nfu to get my out of pocket expenses but would not be able to recoup my fuel to go for quotes phone calls or supply a car because only one car involved my car will be off the road 10 days so far I have had to do all the running around only got some help when I asked for a manager to call me make sure you read and understand the small print they do not live up to the TV ads so be aware I am going to be out of pocket on this one after years with this company plenty more to choose from

had a recent none fault accident. they but down wrong date for accident nearly a hole month early and my fault of which it wasn't. So when I went to insurance my new car to my horror they had done this. when I contacted them they couldn't even find out for themselves which company the third party was. So after nearly five hours of trying to sort out it still hasn't been sorted. please if you are considering using this company I strongly urged you not to. WOULD PUT ZERO STARS IF IT WOULD LET ME.

NFU do not support farmers at all. NFU support crash for cash and injury claims especially if the other party is driving high mileage low value car as all they care about is settle for little as possible. the NFU claims team are rude and unhelpful wanting to pay out as little as possible. Wont insure with them again.

Phoned for a car insurance quote. What a joke! He couldn't find the car so had to write all the details down. Asked me if I wanted to pay annually or monthly. I said if the quote beat the others I would pay in full. Then I was asked all the usual questions same as online quotes....but then came this one 'Have you ever been made bankrupt?' Being honest I said 'yes' in 2006 but what on earth has that got to do with this quote? He wanted dates times amounts.I haven't even got any papers on my bankruptcy as it was almost 10 years ago!! He said he couldn't proceed without that info so I told him to forget it. I've never ever been asked about bankruptcy for car insurance before ever. I wasn't applying for credit for god's sake. Anyway in the end I got a great deal with Marks and Spencer car insurance. Now I know what NFU stands for.

Been insured with Nfu for over 9 years, 4 cars 4 policies, 1 claim made and was bent over always referred to glass's guide as gospel. Prices have soared in 4 years going elsewhere to save over £2.5k a year. Yeah save £2.5k a year other friends and neighbours have left after enjoying backward policies and prices.

Been insured with NFU since 2001 (both vehicle and liability and never made a claim) and the time has come to make a claim, what a joke.

Totally mis sold me a policy, I insure a van which I need for work and they try and send me a vw up car (very small) as a replacement vehicle, they advise me if id paid £24 per year more I could have had a van??????

Then they offer me a price for my vehicle which is around a £1000 less than I can find one for, they say they are going to send me evidence of where I can get one for this price but never do????? Again more lies.

Then they tell me they are picking up the hire veichcle in 2 hours because they have paid out on the claim which only cleared in my bank yesterday, according to the policy im entitled to have it five days from when the money has cleared to give me time to find a replacement!!!!!

This is only part of it and in two weeks ive made over 70 phone calls trying to get whats fair!!!

Stay away from them, there is no loyalty here

We insured with NFU because of their renowned customer service even though they were very expensive. Bought a new car and on the day we picked it up from the dealership rang NFU to change the car insurance over to the new one. They could not find the make or model of our new german make car that has been in production for over two years on their system. They told me that they would have to refer to the underwriters that would take a few days. I was stood in the showroom at the time taking delivery of the new car. I asked them if they could cover the vehicle for a few days whilst they did this and the answer was no. Lewis the supervisor was no help at all so I asked him to cancel the policy, and forward me proof of my no claims. The following day I received confirmation of cancellation of the policy but no proof of no claims. NFU seem to be twice as expensive as other insurance companies but you feel that it is worth the cost for the service and peace of mind. I got very poor service been from the supervisor Lewis and as for the peace of mind, should I have needed to claim I leave to your own judgement.

I have had various quotes for cars vans liability ect they are more than double the average