Sainsbury's Bank Savings Account

Just had a letter from Sainsbury's Bank saying they're happy to let me know they've increased the interest rate on my Defined Access Saver Account. Then I looked at the table and they've increased rates for balances under £1000 by .15% and for balances above £500000 by .3% but for the vast majority of customers who have a balance between these two amounts they've left the rate exactly the same. This is truly pathetic and shows that Sainsbury's have no regard for their customers

I spent almost 1.30 hours on the phone with two people. I failed the security check apparently - based on information 20 years old and not the information I had specifically given to the bank so they could check my security. I was made to feel like a criminal because of their totally inflexible attitude. I would give them zero if I could. This is the kind of bank that Micky Mouse would run. Stay well away.

Letter from this bank (?). No legal name. No FCA / PRA authorisation. No street address. Just a P O Box.

Online service doesn't work well ..telephone manners of a two year old...plus wrong information given .I'm goin to clear my card balance and close account asap . This has to be the worst 'bank' ever.. Shoddy VERY SHODDY .

Decided to move some money into my bank account from Sainbsbury's Saver Account. Wrong move. I have saved here for over five years.I failed the security check. Trying to explain on the phone left me feeling like a criminal. Their systems are archaic and I met with a brick wall. Crying by now I was an option to send my passport to them by post (special delivery is now about £60 or I could pay £30 to my GP for a letter to say I am who I say I am. I could pay an accountant for a similar letter or a solicitor.

By now I am broken and just want to close my Sainsbury's account. I even thought of losing my savings just to get away from this bank. Still crying I ask twice with a few hours inbetween for a manager to call me back no one did. I have now written asking for my account to be closed. Had a rubbish night sleep and still upset I now compose a letter to them and that went off yesterday. These people seem to enjoy their power over Joe public. Sainsbury's staff forget that it's on the customers'back they have a job. Don't bank with them, save your dignity and your sanity. If enough people leave their bank they won't be able to deal with their customers like this.

Just closed account. Never been able to login since opening account in December 2014. Telephone support a complete waste of time. Strongly recommend you not to open online accouht

Both my partner and myself have had separate savings accounts with them and just closed them, although not received our money yet. We both found trying to log into our accounts impossible as it kept rejecting our security info then locking us out.

Don't waste your time with them, worst service I have ever experienced and from the reviews seems we are not the only ones.

Unable to access account, even with new access code. Help line number took about 15 minutes in total to get through (all 'press number' options) before I actually spoke with someone - who was unable to help as the system was down.

Don't put your money in this 'Bank'. Accessing is far too difficult - you would think it is their money and not yours. Once their system is up and running again I will be transferring all my funds out to a proper bank.

I would never have opened this account if I had known about these difficulties - be warned.

I called up to activate my credit card and register for online banking - was told I would receive an email in 5 days....14 days later I phoned again to see what was happening and was told I hadn't been registered. The lady said she was sorry and would register me there and then and I would receive an email to confirm - a week later nothing. I went online to discover I could register online anyway! Registered and within a couple of days received an activation code and prompt to go back on line (this envelop with security details was received without it being sealed!! So much for 'we take security very seriously, they can't even be bothered to seal an envelop containing security details!). Went online - went through the whole process of inputting the details, went through all stages and got to the end - there is a technical error and we cannot complete the process. Try again later.

WHAT?????? So even if you do it on line you can't get it sorted.

Totally ridiculous.

It took 6 weeks to open the account. Very little interest shown in helping me to progress my application. Interest was to be paid monthly. However, interest payments have been erratic, with one missed altogether. 6 weeks after complaining, no form of explanation or recompense has been forthcoming, despite 4 phone calls and one letter.

When the term has expired, the money will not be re-invested.