Toni & Guy

The price is increasing with every appointment for the same service (just roots, no blow-dry or anything else). Anastasia making up prices. This hairdresser is a sham. Annoying. Wouldn't recommend.

I booked online for highlights and cut/blow dry. I had my cut first followed by my highlights, for some reason if you book online this is how it works ( I have booked online before at a different branch and never had this problem). I was so disappointed with my highlights. I asked to go lighter and brighter, which wasn’t the final result. I spoke with the lady that highlighted my hair and her response was pretty much we can make it lighter next time….I had my hair blow dried by another lady, who was the best thing about the appointment, and she did a great job. The guy that cut my hair didn’t come back to check the cut and to make sure I was happy. Overall such a disappointing experience and not what I expect from a company such at this, especially when it is expensive too!

Toni & Guy Didsbury ABSOLUTELY AVOID. We took our son here for a haircut yesterday Feb 20, 2023. We could see it dd not look great and he was not happy be we waited until we had left. He cried his eyes out and said what a mess they had made. We tried to play it down and said once we washed it, it would settle down. Everyone who saw it that day and since asked where the hell had we taken him and what a mess, one person saying it looks like he had been run over by a lawnmower. After washing it and drying it, it looked even worse, you can see from the photos the back just looks like an uneven wedge on his head, the front has a huge bit hacked out of it, it looks absolutely ridiculous, i could have done a better job myself. I tried to speak to the manager today to discuss this rather than air on social media and reviews but no return call - clearly can't be bothered. The fact that they let him leave thinking this is what good looks like says it all! The worst has been seeing him so upset, we have managed to get to a proper hairdresser to sort this mess as he was refusing to leave this house - he has never been like this over his hair. Absolutely disgusting, such a bad haircut and even worse that they cannot be bothered to return calls so we could atleast discuss it, not that we would have let them touch it again. I would read the bad reviews and take these as the true reflection of this place!

Toni & Guy I’ve Complained and complained but have got no where with this greedy company. Made two complaints about lack of prices being shown and not being told how much I’ll just add it on the bill. Second complaint way to much product put on my hair 4 different products then having to do it a day later myself because it felt awful. Then I found an independent hairdresser who commented on my highlights saying these highlights have bled so go another hairdresser to check and she said the same. I send photos in to client care they tell me case closed I then send to the salon the photos they block me on fb messenger. So now I’ve got trading standards involved. My hair was done by one of their global ambassadors I just wish you could put photos up on here it’s a mess. Date of highlights 14th October 2022. I’d say stay clear because if your hair goes wrong the do not care and that client care not fit for purpose.

The experience was dreadful. Stay away from Toni&Guy Wigmore street it is the worst hair salon ever. The stylist turned by hair bright orange when I asked for copper - they offered to fix it by turning it back to brown (my original hair colour) and are now refusing to refund me for the service even though I ultimately look the same. My stylist was so rude and unprofessional and the Manager Danilo has refused to return my calls or make amends. Horrible horrible team who don’t care about customer satisfaction. Not worth it.

I went to T&G in Stafford and I was really nervous because my hair was so long and I don’t like getting it cut because of the tragic hair stories out there. I took a leap of faith and the stylist was nice and seemed to listen to me. She cut about 5 inches away and then processed to layer it (asked for long layers) what a bloody mistake.

She cuts it all and then blow drys and straightens it and I genuinely saw no issues as she pushed it back and put serum on to essentially hide the mistakes.

I have a huge step in my ‘supposed’ front feathering.. an actual upside down L shape. It’s a severe haircut. Don’t recall ever being butchered like this. I sent an email to client care explaining I was really upset and felt conscious so requested a refund. Couldn’t give me a refund as they quoted trading standards “if it’s faulty it can be fixed” basically telling me to go back and they would rectify it. I said nahhh keep the 50 quid!. Disgrace, cried for 2 days. never felt so bad. Do not go!!!! Gonna take 1 year or more to rectify this disaster.

I had my roots bleached at T&G Oxford 4.5 weeks after having it done at another salon. Could be spared a lecture on hair and colours but apparently I still know nothing after 20 years of bleaching my head. On a way out made another appointment, 5.5 weeks later. Confirmed, arrived at the salon only to be REFUSED service: ‘my roots are too short, hair will break or fall out. Come back in three weeks’. Even after bleaching at home during lockdowns I still have my hair which makes me think that T&G dyes shouldn’t be probably permitted for use on humans if they’re so dangerous. With so many hair salons in Oxford I’d recommend avoiding this one.

Was excited to visit Toni and Guy in Royal Exchange Square Glasgow but omg how wrong I was . I explained I wanted a different look and as my hair was highlighted I wanted a more blended colour . Charged £250. For basically a trim . She used Sandy brown and blond and in my view it was ageing on my skin tone , I’m 58. Still can’t believe I paid and left , got home and called them saying I wasn’t happy with colour but 2 nd visit was no better . Think I might have been unlucky with the stylist

Absolutely delighted with the highlights that the stylist did for me today. She listened to carefully to what I was trying to achieve brighter highlights with a textured sun kissed look and her results were spot on. She also advised finishing off with a toner for a few minutes to blend in with my previous highlights and I was thrilled with the results. She finished off with blow drying my hair which felt silky smooth when I left. I thoroughly enjoyed the whole salon experience. Will definition be going back.

Thank you so much. You’re a star ⭐️

For some reason the team/person in charge of responding to customer queries is unresponsive and unhelpful. I work at front desk myself and usually if a customer has a query, it's your job to help them!

Can't say much for the rest of the team and the hairdressers as based on this I won't be booking an appointment!