Lookers Stockport, Cheshire

I have had to rebook my car XC40 electric model in Volvo Lookers Stockport for a second time as they did not fix the problem, although said they had. They did not apologise for the couple of months I had to wait, after the initial 4 month wait, and didn’t feel the need to rectify their mistake sooner, even when asked.

My car has now been fixed, although it has not come back cleaned, after the tracker said it was to be sanitised. What does that mean, if not cleaned?

I used to drive a Nissan car and I can’t fault them for their care an attention, after a service. It felt worth the inconvenience of having no car for a day, to be greeted with a lovely smelling properly cleaned car.

Volvo have done a less than passable job of sanitising my car.

If there was another Volvo dealership close by, I would take it there as I am not happy with the lack of care and attention the service team at Lookers Stockport pay to the not cheap cars they service.

I received helpful respectful service from the sales team, but unfortunately once the purchase concluded I have found after sales support to be confused and ineffective.

Having raised concerns over several issues with the car I purchased I received little sympathy and was told that the car is performing 'as it should' in all regards. It's a B4P XC40, doing 26 mpg at a push and suffering significant throttle lag, particularly after braking. I don't recall seeing either of these attributes in the brochure..

I have found engaging with after sales support to be frustrating generally with long delays in actions and communication, false starts and ineffective/inappropriate diagnostic processes. There has been no clear ownership of my issues with internal responsibility boundaries appearing to hamper and disrupt rather than enable their management and resolution.

True commitment to customer satisfaction does not appear a senior management priority with no appetite or willingness to help constructively

Very disappointing from a dealership of a marque such as Volvo. I have been a loyal customer for several years but unfortunately my experience of the after sales and service functions at Lookers Stockport has finally defeated me. They're just not fit for purpose, in my view.

Perhaps you'll be luckier. Perhaps not. Sales team helpful but if you have any issues post sales, good luck! I have found the senior management to be particularly intransigent, unsympathetic and unhelpful. I personally class their attitude toward me to be disrespectful and rude.

I couldn't be more happier with the service lookers Stockport provided, especially my sales representative was extremely helpful through out the while process from finance options, helping to purchasing the right car for me, getting a good deal for my part ex, excellent communication up until taxing my vehicle for me and away I went, thank you so much for all your help and lookers, I would highly recommend them.

Booked in.

Drove all the way there at personal cost.

Was told to wait for svc staff.

Waited ages.

Nobody checked in with me, staff just walked by looking right through me because they're more interested in high ticket conversations.

Attitudes of all staff apathetic.

Went to ask how much more waiting would be involved.

Then told there'd been NO delivery and NO advance notice. And they'd still had me sat waiting!!

NO offer to compensate for petrol.

Wouldn't mind so much but that was for only half of what I originally rang up to order because they couldn't meet the full order!!!

Bought a car from Lookers Volvo Stockport 3 years ago. This was a major purchase for us as we don’t normally buy new cars so it was an experience we remember all and as a result of the expense we took the pre-paid service plan to save cost later on.

The purchase process was simple and we were kept informed throughout. Since then the car has gone for its annual service and I have been very pleasantly surprised by the consistently friendly and efficient service.

Recently we had an issue with the car while we were away on holiday. A phone call to Lookers (the service manager) and he reassured me of the safety to carry on using the car and booked it in for repair on our return home.

The car went in for repair today and again prompt, friendly and efficient service. I can’t recommend this garage enough. Professional and friendly, what more can you ask.

Appalling service, no organisation at all, calls never returned, it's taken a week to complete a 30minute job, staff rude and unhelpful, I've never had such an experience with a main dealer in my life - disgusted - take your vehicle elsewhere

I have bought my last two Fiat cars from Lookers Fiat Stockport over the last 14 years so I called in to Lookers Fiat Stockport on Friday and had to wait over 10 minutes before someone came to see me. I had to ask a Kia Rep (they share the showroom) to find a Fiat Rep for me. I was offered £300 less for my Fiat 500 than I was offered at a Skoda Garage which I think is appalling considering it is the same make. I told the Fiat Rep that I was going to Skoda and he told me to go back to Fiat if I got a better deal. I was offended that I had not been offered a better deal in the first place. Needless to say I bought a Skoda Citigo Monte Carlo and I am paying £58 per month less on my PCP payments. I would never buy a car from Lookers Fiat Stockport again.

Hello,  how may I help you?

13:54

Visitor

Please could you advise if vehicle is ready for collection

13:55

Visitor

Reg No *****

13:55

Lookers Staff on live Chat

Hello, you would need to contact the dealership directly for this as they will have the information

13:56

Visitor

I must have sent email to sales rep few times but does not have sense to call

13:57

Visitor

It seems they are only interested in a sale

13:57

Visitor

Once they have the money they are worse than a back street garage

14:05

Visitor

What a co incident as soon as this chat is logged your rep rings me

14:08

Visitor

Have you a comment?

14:15

Visitor

Seems you too are on break

14:16

Visitor

Thanks any way

You get what you pay for I guess.

Cars are competitively priced, but aftersales is hopeless.

I've had two cars, a Skoda and a Fiat. The Skoda was an ex demo, no major issues with it but when taking in for a service the garage dont call you and when trying to get through on the phone expect to be cut off.

The Fiat was 3 years old and had a problem with the radio. Complaint emailed to them and no reply. I wouldt dream of getting the vehicle serviced there.

In the market for a new car shortly and unlikely to use Lookers unfortunately.

They promise you the world at point of sale. After parting with our hard earned cash all promises were void.We had major issues after picking the vechile up with the condition of the bodywork. No owners manual No service history book. we were told all these issues would be rectified. Promised calls from them not received. Left messages ignored, they blame the reception staff, the 'sales excecutive' is always with a customer and NEVER returns your calls. The saga is still ongoing. Please Please DO NOT give your business to this Dealer. Go to an independent Garage who value your custom. Or a scrap yard as this is where most of their used car stock is probably sourced.