Hitachi
Value For Money
Hitachi
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User Reviews
Value For Money
Worst Customer Service Ever
This was our first Hitachi purchase. We bought this tv in December 2015. In April 2016 the tv completely quit working. It was still under warranty with Hitachi. I submitted a clam to them on 4/28. They sent out a tech to attempt to fix it. It was unrepairable. On 5/20 I returned the release to Hitachi and asked that they reimburse us for the tv. To date I have not been reimbursed and they cannot tell me when I can expect to receive my money back. I will NEVER purchase another product from this company.
Value For Money
Only Lasted 3 Weeks
I purchased my hitachi48HBT62U and sound was not good. No screws for stand in first box and then picture went suddenly after 3 weeks. Returning to argos tomorrow and getting a different make.
Value For Money
Died After 1 Year 6 Weeks. Lost £400
£400 wasted, just out of argos guarantee. After 3 days still waiting for argos to email back. TV gone and wish argos could go as quick. Both rubbish.
hey mate mines was the same only 3 months passed the warranty (Argos) in Scotland we have 5 yrs gaurntee scuse spelling on large expensive tech stuff and white goods etc consumer rights law...they dont like telling you this... THEY MUST REPAIR....REFUND.....EXCHANGE.....OBJECT....NOT FIT FOR PURPOSE OR EXPECTED FAIR USE Check on internet....i just walked in asked for the manager explained.....off for repair FREEE plus if it breaks they will refund or exchange hint hint
Tv Dead In 8 Months
Le42ec06au not turning on all on a sudden, tried to call service centers couldn't get them
Value For Money
Back Light And Sound Probelms
the tv was only 3 days old when the problems started first on the startup screen part of the wording was missing,no major headache second the backlight would flicker on/off making watch it also most impossible,the sound was very poor anything over 7 would cause the speakers to rattle,and as for been smart tv more like slow even with high speed broadband would take mins to load via wifi went back for a refund
Hitachi 24in Smart Tv
Great TV works brilliant. Wish you could get ITV player and 4od on it though.
Value For Money
Sound Problem On Model Le29h306 Tv
after about 16 months of use the sound went away. The picture is great, but no sound. It's great for watching silent movies!
Value For Money
Purchased A Hitachi L47x03pxw Dual Voltage, Dual S
Purchased a Hitachi L47x03pxw dual voltage, dual system TV at a U.S. BX 18 months ago.for $900.00 One week ago the colour suddenly went wonky. People on screen look as if they are massive burn victims and the clarity is totally gone. The screen looks as if there is liquid behind the glass when the telly is switched on. Rang up Hitachi and they claimed they could be of no assistance as the tv was purchased outside of the U.S.! A world wide company that can't access info about their products or even provide a number where I could obtain some sort of assistance! Total rubbish! I read a similar review shortly after purchasing this tv and now I deeply regret that I didn't immediately return this Hitachi rubbish! I wrongly assumed this big brand name was more reliable and customer oriented! Heard very good about Samsung and wish I'd gone that route. Will NEVER buy hitachi again! The customer service people were polite but totally useless. Their "script" strongly suggests that they are there to simply put the customer off! Stay away from this sad lot!
A lot of company's customer service is unfortunately built on hoping the customer will "go away". Call back again, stay polite (and calm) but very persistent, and if they still don't resolve the issue ask to speak to (magic words): Tier 2 support. Plan on repeating your points and staying on the phone for quite a while. If you have any relatives that has a technology blog or belongs to a technical organization, you may want to throw that into the conversation after you've been speaking to Hitachi for a while.
Value For Money
32 Inch
Had my 32in hitachi tv for 6 months and it has just blew up, checked the fuse def wasn't this, so now without a tv all because I thought hitachi was a good make and decided this model over any other now a very unhappy and out of pocket customer
Value For Money
It Just Died
L32HK04U
Only 16 months old. Loud 'pop' when switching on followed by a dead TV.
Another thing to point out, the sale of goods act says that a product has to last for a reasonable length of time.
16 months is NOT a reasonable length of time as you will hear on consumer shows daily, so you go to the retailer and when they trot out the usual "you 12 month warranty expired" you respond with, "maybe but 16 months is not a reasonable length of time for a product like this and I will take you to small claims court if you do not repair it free of charge".
They may give all kinds of huff and puff but be totally serious, you will get your Court costs back and the time taken to go to Court.
Also remember that your contract is with the retailer NOT the manufacturer, it is the retailer's obligation.
If you happen to have paid (or part paid) on a credit card for over £100 you get additional rights if the retailer goes bust (e.g. Comet).
This happens more and more often with cheap components used that last just as long as the warranty. I had a similar issue, I unplugged the unit from the mains removed the back cover, there I found two boards, one green one for TV functions and one beige one for power. I undid the screws on the power one (as my unit would not power up and the plug fuse was OK), looked on the back and could see an area that had burned out. I took a note of the part number that was printed on the board (rather than on any label). I searched for that part number online (mine was 17IPS17-4 Pcb Power Board +Inverter) and found it available for about £30 including delivery. The power circuit board was easy to replace, just removed four screws and moved whatever was plugged into the old into the new. I replaced the fuse in the plug with a lower rated fuse so that it will blow next time rather than pass the current to the TV.
Q&A
I have a 50 inch smart TV and it only 4 weeks old it keeps turning itself off and on and remote control isn't working with it, Is the TV going crazy by itself?
I have a Hitachi LE42EC06AU TV, it says on the box that it's 100hz, but in the manual the specs only say that the display is only 50/60hz. Does anyone know where I can find the correct information?