Provident Car Insurance

I am very disappoint of Provident Insurance. They cancelled my car insurance policy without letting me know. When I called them for more informacion , they even couldn't give any reason for that. Very disappoint.

Got a new policy out with provide t after being recommended by a friend then had my first policy cancelled as the details I entered over the phone they entered wrong on the system then charged me £50 more to get a new policy out, phoned up yesterday to tell them about me occasionally staying at girlfriends and been told they don’t cover that, so they hung up so tried calling back and they hung up again, now I have had a email saying I’ve requested to change address and have to pay £212.20 within a week or my policy will be cancelled, will be leaving at end of my policy and making it clear to all friends and family to stay clear

Where do I start ..

When I took out my insurance with provident I had filled in my form for my insurance claim and made sure everything was perfect on there INCLUDING my incident in 2016, the website had then had some problem and told me to call customer service which I did.. for then a customer server to ask if everything was correct with my claim and I confirmed.

A year on and I have now had an accident baring in kind they had no problem taking my money for the whole year with no problems. Unfortunately I had an accident a few months ago and made a claim then with them, they picked up my written off car 2-3 days later! And took my car to one of their garages and said they will be in contact in a couple days, this went on for a week or so. For me to then have to call them to ask what’s happening with my car to then be told it’s a write off.

When having this conversation with them they then decide to tell me my insurance is invalid because I failed to inform them about my incident in 2016! Well isn’t that convenient that they apparently didn’t know about this the whole year till I had to claim.

So now two months on I’m still waiting for voice recordings that apparently takes over a month and a half to get.

And left with no car and £1500 out of pocket paying for something provident clearly wasn’t insuring me for.

If I am right I have been with insurance company’s before if they didn’t see the incident why ask if everything’s correct on the form and why not do check like every other insurance company does and tell me that you can’t take my claim rather than take my money and tell me I was never insured.

Now having to go through court with the company and prove that the service is terrible and they keep transferring me to other company’s that can’t even give me information, to top it all off I’ve been fed wrong information this whole time to being offered 19% of the cars value if it’s a misunderstanding which in my head that seems like they have already taken fault by even giving me an offer and 2 they told me the recordings would be with me in 24 hours and it’s been a month to now be told because I’ve now requested all recordings I now have to wait a further month for all of them. Which is probably like 4/5 recordings baring in mind that’s not a lot at all.

Now I’ve been left with no car a finance to pay and been paying gap insurance and now because they say they won’t pay out I’m stuck in slot of debt!

Worst company I have ever been with in my whole life!!!

Don’t make the mistake I did

In all my life I’ve never experienced such shocking service from any company. After a full year of being insured with Provident I was sent a very generic email telling me they could not renew my claim for the following year and I would have to find alternative cover.

No explanation, no thanks for a year of paying us and making no claims, just see ya !!

Upon phoning them I was passed to a so called “team leader” only to be unceremoniously hung up on when expressing my dismay at suddenly being without insurance through no fault of my own and with no explanation.

Shoddy treatment of customers, unprofessional staff, no loyalty whatsoever and quite happy to add stress and financial burden to customers for no good reason other then some clap trap about computer systems which only reminded me of the computer says no sketch from Little Britain.

I advise anyone researching this company to stay well away because come renewal time you may find yourself up the creek and Provident simply won’t give a tiny rats backside! Should not be able to continue trading with such an awful customer service record

If you value your pink licence please do yourself a favour and do not insure yourself with this dreadful company who thinks it's acceptable to randomly cancel insurance then send a cheeky farewell text after the fact!

How I didn't get stopped by old bill is beyond Me!

I was considering to insure my car with this company, however, thank you to all the reviewers I take the advice and avoid this company. The reviews are real horror stories. I believe that all companies running comparison sites should take note.

Thanks again to all review writers.

Was told I could add my no-claim bonus from Germany after moving back to the UK but then told I needed to have it translated, then after going to the expense of translation, I was told they could not accept it as it was from a different car ( yes, as it was a LHD car we got rid of it in Germany) and because the no claims was a reference to a percentage that was to be paid rather than a reduction. Truely awful and completely lied to be before i went with them. When i told them i would not be renewing they didn't confirm it but when the last payment didn't go through they cancelled my policy and charged me a cancellation charge which was the same as the premium. Absolute sharks!

I had my car stolen, it's insured with this company I checked askmid.com, I've rang, emailed, to no avail it will be sorted as the police are involved I want my car back, insuring a car without the proper log book as I have it, avoid this company at all costs.

Be careful as they place you on auto renewal and you can't change it. You will be signed up to another year with them.

After being insured with this company for 12 months I rang them because I hadn't received a renewal quote I was told that they could no longer insure me i had not made a claim and I hadn't made any changes to my vehicle when I asked why they were not willing to continue to insure me they refused to say !! This company should be struck off terrible customer service generally just a terrible company!!