RentalCars.com - www.rentalcars.com

I had to make a last minute change to my trip and everything was up in the air. I was trepidatious about losing my rental rate or paying a change fee, so what a suprise that, after two changes to my agreement, the cost stayed the same and there were no change fees. Thank you!

I was greeted by an affable and helpful representative working out of the Athens office. He helped me a lot. I wanted to extend the Zurich insurance and he told me why I could not and we discussed various scenarios about returning the car and how to claim via RentalCars if something should happen with ALAMO at Sofia Airport.

INADMISIBLE COBRAR POR UN CAMBIO DE NOMBRE 72 HROAS ANTES

Please don’t west your money, stop dealing with this company, if you need a car hire it directly from the supplier, otherwise you will face many troubles, my last experience with this rentalcars was so bad, they totally spoiled my honey moon, they took my money, all of it although I never saw the car.

All employees had been trained just to say sorry sir we understand your feelings but we can’t do anything, very difficult to reach them, useless company, and by the way all suppliers might dealing with them but they still do not respect them, they will never offer you the same service like if you has dealt directly with them

Yes you think you’re saving money by choosing them but it’s most likely too happen that you lose all of because of there tricks and hidden points that you’ll never notice, until they surprise you

Me and my wife are very upset

1. If you wanted to book a seat for your child, you may find yourself either in a read only view of your booking (where the "Extras" button is) or no possibility to change this. Absolutely annoying, but then it gets worse.

2. If you are asked for feedback, a textbox appears -without a submit or save button. Instead the comment gets erased and you are asked again.

Booked a car via Rentalcars.com which directed me Thrifty rentals for a small car pickup at the airport in Lanzarote.

On rental cars website clearly states debit/credit card will be needed for the hold deposit.

When we arrived to collect the car which we paid for online Thrifty wouldn’t accept our debit card for use.

Only once your booking is made, does thrifty in there T&Cs state they only accept credit card. Too late then as booking already made. Two week for a refund if cancelled, as we made the booking within 48hr of pickup we now lost £75. Through no fault of our own. RENTALCARS should really change their wording as it’s highly incorrect. Fuming with the service we received. Will never use again or recommend to literally anyone.

Turns out Thrifty is THEE only company used via Rentalcars.com that DO NOT accept debit cards. Even if you have far more than the hold value required.

I have spoken with 3 different reps over the last 3 days, everyone claimed I was paid, but no one could confirm, tell me what card it was paid with or send me a receipt with payment method. Then I got emails saying that my card couldn't be charged. I couldn't get confirmations on anything. I couldn't update my card info. I couldn't trust that I would have a vehicle at my destination. The website was still reading "Awaiting Confirmation" 24 hours before I was to arrive -even though I have a rental voucher- so I cancelled, and then I was told that "if" I was refunded any money they would be keeping almost $300? Horrible, miserable experience.

Your rates are probably the best in the market but my experience with the website (when I was choosing the time slots) and with your agent via chat support was pretty bad. I was not even offered a 900€ discount even after requesting it twice. Yesterday I paid 120€ and today I can't even get a little discount because a mistake generated by your website. Quite quite disappointed. 

Terrible customer experience. Stay away.

I have booked a car via Rentalcars.com in October 2022. Due to the change of flights, we were supposed to arrive to the airport later than initially planned. I have notified Rentalcars.com about this a day before. But when we actually came - the car has been given away and there were no cars available. The rental company said that they were not notified by Rentalcars.com.

We called to Rentalcars.com and tried to urgently arrange a new car with new rental company - after long flight, tired and having small child trying to find a car at 10PM.

Eventually we made a new booking by phone, but when we came to the desk - we were refused a car, as we did not have physical bank card with us, but only Apple Pay card. But the charge has been already taken and not returned.

At the end... at midnight with tired and crying daughter we had to search for a taxi and drive 120km with taxi and then a week later drive back again using a taxi service. Overall, we had paid taxi almost double amount of the rent, plus also being charged for the car.

I have contacted Rentalcars.com and submitted a number of complaints - but after numerous calls and tens of emails - Rentalcars.com neither compensated the cost of last rental booking and taxi cost, nor provided any explanation why in the first instance flight information was not shared with the rental company.

I am a very frequent traveller (and decade long user of booking.com) and have used many different car rental companies/aggregators very often - I had never had such a bad customer experience, unfair treatment and aftercare/complaint handling...

Rentalcars.com is part of Booking.com holding, and it is appalling the difference in quality and service. "At Rentalcars.com we’ll move mountains to find you the right rental car, and bring you a smooth, hassle-free experience from start to finish" – cannot be further away from reality.

I paid for my hire and insurance in full. At the airport Goldcar took a fuel deposit which is normal. On return the car was clean and full to the top. Goldcar returned £127 of my £275 deposit. I complained so the returned another £50. Rental car looked into it and said they had sent the report to jet2. 6 weeks later and after several complains no one will tell me why they have kept my money. I can’t claim on my insurance as I do not no why they have kept the money. It has completely spoilt the holiday.