Audenshaws, Oldbury

I purchased a car on finance only to find a week later I had fumes coming into the car and a rattle, I informed the garage and they gave me an address to go and get the car looked at, firstly I was shocked on how dirty and unprofessional the garage was and to be honest fobbed me off saying there was nothing wrong, three more trips back to said garage and in the end I paid for another garage to inspect the car only to find there was just over £4000 of repairs that needed to be done.

I spoke to Audenshaws and they agreed to take the car back and said they would do me a deal on another, I paid another £1000 pounds as the car was more money so by this point I am down £3000, one week later I have clutch slip and have an engine light on and Audenshaws after me asking them to tell me where my money has gone as it hasn't come off my finance agreement said take us to trading standards...... DONT GO NEAR THEM

Drove 2 hours to look at a Audi a1 after calling them first to ask about the car. Arrived and decided to buy it, only to be told while about to put down the deposit it was actually £500 more than the price in the advert and they wouldn’t honour the advertised price. The car wasn’t in perfect condition, it had a significant scratch on the bumper so we certainly werent prepared to pay even more for it. There was no negotiation so they lost a sale.

To add insult, the advert on autotrader remained at the price we were told was wrong when I looked the following day - very misleading.

I understand mistakes happen, but this was poorly handled by “the boss” of this company, as we were told by the salesman it was him who wouldn’t honour the advertised price. We brought a car from someone else after wasting our time with this place. Can’t say we’ll be going back again.

Brought my Vauxhall zafira from audenshaws 5 years ago, and have never had a problem with it, it has been a fantastic car, passed every mot, apart from this year when a rear Spring had to be changed, will go back again when I'm ready to change my car. The guy who served me was very informative, the only negative is the 3 month warranty,.

Ok, so I traded in a getting on v70 for an 05 reg V50, with reasonable miles. priced at £3990!

This car came with full 12 months MOT and Audenshaws "x" points check list, 3 months warranty, all the USUAL!

Picked it up from dealer, fuel gauge on fumes!, put £50 of diesel in and started to drive it home!

First day I drove it home, half way, MAJOR electrical problems, wipers came on of their own accord, all dashboard lights were flashing, various warning messages, no accelerator function, car stops in middle of busy ring road system causing mayhem to other traffic!

Finaly got it to restart and limped it home, two days later they picked it up and dropped off a less than road worthy courtesy car,(sticking accelerator, dodgy clutch Ford Mondeo)...but I lived with it!

Almost two weeks later, no phone calls, phoned them....yes car can be picked up, new CMU module fitted...fine!

Took their car back, after cleaning it, picked up mine, full of crumbs, ash, and dirt!

Drove it home, 2 miles from home, rear nearside shocker collapsed and locked, ripping top casting mounting lugs out of body work, with a large bang clatter bang!

Got it home!

Four days later it was picked up, along with myself, back to dealer, money back by BACS... and take reposession of my old vehicle!

OK, I gave them all suplied paper work, they gave me, after big search, my old V5, old MOT....but they have "lost" my hand book, and service book, I supplied with my old vehicle!

This is after waiting two hours for the "gaffer" to turn up, who can do all the money transfers etc.!

To add insult to injury, my old vehicle was originaly dropped off for PX with half a tank of fuel, it now was on fumes, and had done 180+ miles since they took posession two weeks previous!(Butty runs?)

So what have I ended up with, my old vehicle back, minus ALL its supplied history paper work!.....Yes I got my money back, thankfully, albeit minus £50 worth od diesel!

I had driven the "new", full MOT, vehicle twice, for less than 45 minutes each session, and both times it has thrown a major wobbly!

And I am now back to square one, with an old expired MOT vehicle, minus its original supplied paper work, and £50 worth of fuel down the pan!

You take from this what you will, but I for one will never cross their doorstep again!

Attitude of staff after first problem....acceptable.

Attitude of staff after second problem and requesting refund.....not so helpful or friendly!

Recommendation.......AVOID LIKE THE PLAGUE!

I purchased a Corsa from this garage. I was just searching with my friend as i had recommended them to her a noticed this review page. I found them to be very friendly and helpful. The car is perfect for my needs

Catherine

i have bought 4 cars from this company i have had a couple of problems but the garage have always been helpful to sort them out i think the garage is a good one and the staff are great always there to help they sell good value for money cars highly recomendable

I bought a car from Audenshaws and have found the car and advice of the garage to be very good. The car was reasonably priced and have had no problems with the vehicle

stay away from these car dealers. ive had nothing but problems since ive brought a car from there, flauts breakin down etc, ive had it 6 weeks & its been in the garadge 5 times... U HAVE BEEN WARNED"""

I purchased a 307 hdi (2002/02) for 3995 which did not include the write ins or the hp charges. Within 1 week it was returned to the garage with head gasket problems along with other minor faults including only 1mm tread on the nsr tyre. tyre changed for part worn and car off road for 1 week for engine repairs. got the car back only to find out that the repairers had damaged a brake pipe at the resivour... repaired same day.

Now the warranty is out there are faults popping up all over the place and i have had the local peugeot dealer (once) a local injector company (twice) and audenshaws own garage who all agree that there are problems with this car. at the request of audenshaws i have fitted a new air flow metre as this was 1 of the possiable faults... only now to find out its not cured any of the problems. now waiting for full report and costings from ingector company before audenshaes will do anything. the list of faults ranges from injectors to turbo.

Sales guy at Audenshaws, Oldbury was very rude and abrupt when spoke to. Simple question asked. Missed out on a sale. Would not buy here on sheer attitude to customers alone!