Performance Direct Car Insurance

They are a broker and you pay a broker fee of £25 in the set up of your insurance and they have the cheek to charge you £55 to cancel insurance after the selling of my vehicle!

Keep away from them

Cancelled my renewal policy, but due to their inept un-professional procedures and staff, this wasn't actioned, they say I owe them £500+ and have threatened me with debt collectors.

Intimidating and Brash telephone manner.

AVOID

They force you to sign an agreement with an finance company, if not they will cancel your insurance and not return your money you paid upfront, which is enough to cover 2 moths inurance.

Really bad company. I have used for few years but my policy was due for renewal on 6th June 2023. However I had entered the car for sale in auction on 10th June 23 so had to go ahead with the insurance even though unsure that if the car sold I would need to cancel.

The car sold and waited until all paperwork and payment received. I received the payment today 23rd June 23 so cancelled online.

I received an email with attached letter to say I was owed £91.86 but with a cancellation fee of £55 I would receive £36.86. This is really unfair as the days I covered were only 13 days. A decent company I am sure would have been more lenient.

I have read all the other reviews and I am going to take this further.

I chose this broker because it came up the cheapest on a comparison site for van insurance. After I paid for the insurance (in the evening) a notice flagged up that they need to speak to me before they send the policy out to make sure its correct. An agent rang me promptly at 9am and started to try to upsell. First he tried to upsell on our stated mileage. Then I was told that "business use" does not cover carrying of our own goods and unless I pay another £76 for delivery use, the policy is void if we ever use the van to deliver any of our own produce anywhere other than to our own place of work. I have checked with my previous insurer: carrying our own goods was always covered under business use, regardless where we were carrying it to. Delivery policies are for people who carry other peoples goods for gain. I decided that I don't want to do business with this broker and ask for a refund. He is now trying to charge £55 cancellation fee although the commencement date of the policy quoted was 3 days in the future, and he cunningly put the cancellation date one day past the future commencement date. I checked with other brokers, none charge cancellation for a policy that hasn't commenced! Save yourself the hassle - don't deal with them.

I took insurance out on the 30/11/2019, unfortunately, I was in an accident days later and by the end of December, the bike was written off so I had 1 days insurance for over £200. Fast forward to 30/11/2020 it seems they auto-renewed the policy even though the bike was destroyed and I received no email no letter and never asked for it leaving me another £200 out of pocket. In over 10 years with different insurance companies, I have never had this problem. so I will not be using any to do with grove&dean again.

Stay away from these people because not only could this happen to you

you will be passed pillar to post with so many company and brokers.

Shocking! Greedy company!

I paid for a years insurance up front, then sold my van 4 months before the end of the term. Expecting my 4 months back minus the cancellation fee which with any other company this would be the case! I was told they were doing me a favour and cancelling the fee, we would call it quits and I wouldn’t be charged anything but I also wouldn’t be getting my 4 months back!

I argued on the phone that if I was paying monthly, the payments would have ceased and I would have only had a £60 cancellation fee. Top and bottom of it is they have stollen £140 from me.

Do not use this company! 

Avoid them at any cost.

Greedy and horrible service.

They just want your money and nothing in return.

It takes ages them to answer the phone.

No one calls you back, even if you promised so.

Cancelled a policy because I sold a car. Broker paid back £101 but Performance Direct took £55 as a cancellation fee. All they could say is it’s in the small print. So they conceal costs in small print then hit you at first opportunity. No explanation why they charge this much for a 5 min phone call, just profiteering. AVOID. Nothing to recommend them.

DO NOT USE THIS COMPANY ! Please everyone be warned.

What seems like a good price online is just a hook to try and trap you in a policy you cannot easily get out of and they can then try and charge you lots of extra fees for spurious reasons, becuase supposedly its in their small print.

I paid £129 online and thought that was it like any other insurance company. But then within a hour I received an email and phone call from them stating they would not send any insurance documents to customers until they had spoke to them. When I called the man kept me on the line for 30 mins, kept going on mute and leaving music playing for no reason.. He asked if i knew all the terms of the policy and i asked him to tell me if anything unusual and he wouldnt tell and kept avoiding the question. He then tried to charge me an extra £48 extra if i kept my car on my drive for 1 night during the year. He kept trying to charge me repeatedly for changes to my policy i did not want.

I finally had enough of it and said i wanted to cancel and he told me I couldnt without £55 charge despite my policy only being active less than 2hrs. He told me he was doing a favour and giving me a discount on cancelling, because they normally charge £75. I'm trapped - please beware and avoid this company.