Transun, Lapland Day Trips

We went for Christmas Eve 2017 and it was not worth the time or money. The airplane was old and did not look great, with no entertainment. The site was quite far from the airport so the coach journey took some time. We arrived at a cold storeroom where we dressed into the warm clothing provided although we were expected to bring our own gloves. The place was not very magical and lacked atmosphere. The food was terrible and they had run out of warm drinks, whilst there was no were to sit. Poor value and as others have said the company to looking to make a quick profit. I have heard about other operators and the feedback was more positive, so take your hard earned money and spend elsewhere

We have just returned 3/12/2017,like you i read the reviews and thought ho god what have i done !!! Ignore them all absolutely out standing !!

Lovely staff , well organized , not comercial or tacky good honnest Christmas !! Excellent Santa lovely simple food gorgeous setting

My sons best day ever !!

Thank you transsun for the experience Of true !! If your wanting cheap tac go to the shopping center for a real memory transun every time

Although my family thoroughly enjoyed our time on the Lapland day trip once we had got there I have to say the flight left a lot to be desired. We went on an old plane but it was comfortable so no real problem there but I have to say it was not Christmassy at all . We had the most miserable cabin crew in the history of the world . Even if they had played a Christmas cd over the tannoy anything would have made the 3 and a half hour flight more enjoyable. The only thing remotely Christmassy was the plane full of very excited children.

I booked my winter wonderland trip with transun then later read some bad reviews, so it was with great trepidation that we went on our trip on the 17th Dec 2015. Well I've got to say that it was totally amazing from start to finish ! The staff were so organised & helpful through out the day, the husky ride & the snowmobile were fabulous & Father Christmas was very entertaining, I'm left with the thought that some people wouldn't be happy no matter what was in front of them but for me & my party it's 10 out of 10 for transun & thank you for an brilliant day

went on the 24/12/14.Terrible.Very poorly organised.Total waste of money.Not what we were sold.All run by youngsters no management.Activities managed very poorly.Unable to do some activities due to them being iced up.Santa very poor could of done better visiting a grotto at home.Food very poor.

My son said that he knew this was not the real santa.Whole trip a total shambles and waste of money.Safety dreadful for the activities.Place very empty and barren.Nothing atall magical atall.

We must have been on the same trip but on a different coach as the last reviewer. We fully agree with what he said about the whole affair but would question the one star that he awarded it (I suppose it was for the location). I would go as far as to say that the health and safety of everyone was a big question mark from inadequate lighting to open braziers that children were told to warm hands over wearing dangly scarves and such. Not to mention the ill fitting supplied clothing and footwear or the questionable food on offer. Instead of a dream day out with the grandchildren it turned out to be a nightmare and ruined the spirit of Christmas forever for our whole party. If I could and as the temperature at the time I would award Transun a minus figure. If anyone is interested I am perusing compensation from this company as well as the agent Bath Travel.

We have just visited Lapland via transun and I’m sorry to say it was disappointing, the location was stunning and there was plenty of snow but that in itself is a compliment to the area. So much time was lost due to the poor organisation that we ended up having just over 3 hours to get through everything, we did manage to get around it all but everything was rushed and a bit of a free for all as one member of staff struggled to keep control of the fifty plus people in his care. I think blind luck also played a major factor as we were one of the first coaches to arrive at the location quickly followed by five more so the staff were soon overwhelmed and quickly lost control of the situation. Once back on our coach to the airport there was a general feeling of disappointment from most on board many of who had not even had chance to see Santa and were rushed back to the coach. We were lucky and managed to participate in everything on offer, but my heart goes out to all the families whose experience fell short of what was promised. This trip wasn't cheap and the saying "you get what you pay for" didn't apply in this case.

What an absolute disappointment, would not go again with Transun at all, it was not the magical trip we were expecting. There were lots of delays and lots of queuing or hanging around to wait to move to the next thing with our guide. The food choice was absymal for children and the restaurant was completely disorganised when we were eventually allowed in- no room to sit when it was the turn of our coach to go there. Lots of queuing for the activities meant very little time to enjoy them and there was only one tiny slope that one child could sled down at a time. No opportunity to do the snowmobiling either. The husky dog sled ride was the best bit of the day on the frozen river. Seeing Santa was also a disappointment as our group had been split up at the husky dogs and then this meant we saw different santa's. The elves were okay though they had an argument about which one was called Snowball as they both said they were Snowball and then Santa was not particularly great and smelt really bad so our youngest would not go near him. Apparently the rest of our party saw some great elves and a really good Santa and even had marshmallows by the fire whilst they were waiting to see him, whereas we were hugely disappointed.

All in all the worst experience ever from start to finish and not worth the money. Did not deliver on any of its promises

Booked this daytrip for our daughters 5th birthday and can honestly say it was an absolutely fantastic experience we will never forget. Everything was organised with children in mind......Truly magical!!!!

We booked this day trip before reading any of the reviews, and were a little worried we had made a mistake. I am glad to say that it was fantastic, and our seven year old son was totally convinced he was at the North Pole to visit Santa.

The organisation was little underwhelming, but we had plenty of time to enjoy all the activities and our son especially enjoyed the tabogganing! He was absolutely awestruck on meeting Santa and totally covinced that this was the 'Real' one.

We had a fabulous day and would recommend this trip to anyone with children who are on the edge of non-believing. It is very cold so make sure you have plenty of layers (thermal underwear is a must)and take spare hats and gloves in case you get wet playing in the snow. As long as you are warm and dry under the snow suits, nothing else matters, relax and go with the flow and make the most of playig in the snow and you really can't go wrong.