H2O MOP X5 Steam Cleaner Reviews

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H2O MOP X5 Steam Cleaner

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Latest Reviews

★☆☆☆☆

“Waste of money”

Written on: 10/12/2019

I have white tiles and white grouting...I thought regular steaming will keep it clean. WRONG! This piece of junk doesn't do the job and now causes my circuit to trip. Back on the market for another product… Read Full Review

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★☆☆☆☆

“Utter rubbish - don't watse your money!”

Written on: 14/08/2018

No cleaning ability what-so-ever. Avoid where possible. Utter junk. Bought one of these three months ago and used it to clean just the laminate floor once or twice. Wanted to deep clean the bathroom having last used the cleaner last month. It wouldn't steam and then when I refilled it, laid it flat it jetted hot steam from a blow whole before the nozzle almost scalding me… Read Full Review

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★☆☆☆☆

“used twice looks like boiler packed up, no place to...”

Written on: 01/07/2018 by RobertWBA18 (1 review written)

used twice looks like boiler packed up, no place to get repaired best place for it is in the bin… Read Full Review

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★☆☆☆☆

“H20 x5 steam mop leaks and trips electric”

Written on: 05/04/2018 by AbdielGrace (1 review written)

I have gad a h20x5 steam mop fir a year. Used weekly but over a short time hardly and steam being produced and touching floor directly after just steam g an area it felt like warm to the touch not hit as would be expected. This thing now trips the electrics.i opened it up and there was that inside and flu d water tank not sealed so.leaking water onto the internal electrics. This thing as i call.it as it's not and never has been fit for purpose. It can't be cleaned or fixed. It is defined for… Read Full Review

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★☆☆☆☆

“unservicable piece of engineering, it is TOY.”

Written on: 28/01/2018 by Moss41 (1 review written)

This was sold to my 90 year old father over the phone. Took a year beforeI got around to try it out for him. It is a useless piece of inpractical garbage. Intermittant steam, just growling. I have used steam cleaners in my line of work as mechanic. Please do not insult our inteligence with this piece of garbage. And how dare you sell this item to a 90 year old gent who can hardly speak english. The TV Ads are misleading… Read Full Review

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★☆☆☆☆

“A pile of rubbish”

Written on: 25/09/2017 by Chanceq125 (1 review written)

rubbishshitrubbishI would not buy another one of these piles of rubbish. My second one, as did the first one, leaked from the container tripping the lcd switch. Absolute rubbish… Read Full Review

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★☆☆☆☆

“waste of money”

Written on: 30/08/2017 by youngzola (4 reviews written)

cleaned h2o x5 after every use and it slowly got less and less pressure "pump failing" then failed, puffed the odd bit of steam , Thane do not make this steamer and are hiding behind this fact. have being offered a new pump body but I have to pay. this company should be avoided they don't care once they have sold you steamer, the steamer is unreliable and its common for pump to fail, its only begin used 150 times in 16 months I expect these to last over 5 years. wish I had read reviews instead… Read Full Review

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★☆☆☆☆

“Had two in 12 months- 6 months appears to be limit!!”

Written on: 31/08/2016 by CarleyRodriguez (1 review written)

Bought my 1st one about 18 months ago, very pleased with how it worked. After 6 months it blocked up wouldn't produce any steam (well maybe a quick puff every 30 secs or so. Took it back to Argos and they exchanged it for another (not a new one). Six months on and it has blocked again, in just the same, and tried several descalers with no joy. Perhaps it would of been better if I kept using it on a regular basis. … Read Full Review

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★★☆☆☆

“not worth the money!”

Written on: 30/06/2016

Bought for £99 and used about once a week. Stopped steaming and advised to run a vinegar solution which I did with little effect. Took it to a repair shop who said I needed a new pump. Have to order parts from Thane but will not bother and destined for the bin! Liked the idea but not worth the money, also not very stable on standing… Read Full Review

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★★☆☆☆

“Helpful customer service”

Written on: 27/05/2016 by 222Lindsey (1 review written)

Handle broke off my X5 mop after minimal use.. Called customer service (even thought out of warranty) I spoke to a very helpful lady who spoke with her supervisor and arranged for a replacement handle,to be delivered free of charge. I would not buy thismitem again as reading the other re owes some people have also had the handle break and problems with the steam pipe (mine also).. Best Buy a steamer from recognised company… Read Full Review

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★☆☆☆☆

“Feeder pipe broken off in tank”

Written on: 24/02/2016 by Ice Pick (2 reviews written)

Bought this a year or so ago and only used it half a dozen times to find this morning when I came to use it for the kitchen floor that the clear rubber pipe in the water tank has snapped off meaning no water was reaching the steam generator elements. As been mentioned many times in these reviews the handle is flimsy which creeks while in use and in many cases as broken… Read Full Review

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★★☆☆☆

“X5 Steam mop”

Written on: 08/02/2016 by MarquisGillespie (1 review written)

X5 worked well at first, then intermittently, checked on-line and decided to have a look inside. Mine unlike the YouTube video model didn't have Spring clips securing the steam line internally. This results in the steam escaping internally directly onto the printed circuit board and it cutting out and damaging the board… Read Full Review

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★★★☆☆

“Keeps on tripping the main fuse box”

Written on: 16/01/2016 by Leigh17 (1 review written)

Now this tie the second H2o x5 that I have had, the first I thought, just a electrical fault, so I took it back to Argos and they give me a new H2o... Continue to use it as the instructions stated..then out off the blue..all power go's..once again the same problem with H2, keeps tripping the fuse box. I don't know what the hell is going on with this steam cleaner, but there is a definite fault with this item and needs to be sorted ASAP.. Before someone gets hurt with one of these steams… Read Full Review

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Sable1234's Response to Leigh17's Review

Written on: 17/01/2016

Mine has just started tripping the fuse box as well. I am contacting Thane directly tomorrow.

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Mrspoffleet's Response to Leigh17's Review

Written on: 03/10/2019

Mine keeps tripping the fuse box. My friend has the same mop, same problem. Neither of us will buy one of these again.

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★☆☆☆☆

“The commercials are 100% lies”

Written on: 29/12/2015 by McElroyjd308 (1 review written)

This product looked amazing and yet it is so useless it angers me every time i see it still advertised on tv, it fails to clean even simple tasks a wet cloth will beat it hands down and to top it off it broke between 5 and 10 short uses, we have good water here, i followed instructions and what a waste of time and money… Read Full Review

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★☆☆☆☆

“H2o X5 mop”

Written on: 24/11/2015

Very disappointed! Worked well on the first few occasions but has now stopped working. Cleaned as recommended but made no difference. I would not recommend buying this mop to a tone - don't waste your money… Read Full Review

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★☆☆☆☆

“Avoid this steamer. Product poor quality and shocking...”

Written on: 09/11/2015 by Kmc246 (1 review written)

Started squirting boiling water from connection points after a few uses. Asked to return and they arranged a courier to collect but could only give 9 to 5pm slot so had to book a days holiday. The courier didn't show up and when I called thane direct they tried to say the courier had tried but no one at home, which was not true. Also said they!d tried to call on my mobile but no missed calls. I now have to struggle to postoffice with the very heavy box and they will only reimburse £ 12 postage… Read Full Review

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★☆☆☆☆

“Poor performance and lifespan”

Written on: 31/10/2015 by nuHowell377 (1 review written)

The pressure of the steam from this mop is pretty ineffective and after very little use the water started to drip from the connecting points reducing the pressure to 0. The idea is good but the quality is poor. The handle is very flimsy and the whole thing just feels cheap. Don't bother… Read Full Review

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★☆☆☆☆

“These Steam Mops are rubbish Steam stoped working ”

Written on: 15/10/2015 by Roscol (1 review written)

The H2o X5 mop are very poor value for the money paid to thane after very little use the steam system has packed up. When it was working it was not too bad but not a good purchase the Thane video said it was great but it was a waste of our money… Read Full Review

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★★☆☆☆

“H2o mop handle sheared off”

Written on: 07/10/2015

My 18 month old H20 mop handle just sheared right off when I was cleaning my kitchen floor. Part of the handle was lodged in the lower part of the mop, it is still stuck there and is impossible to remove. Thane told me I could send it for repair at a cost of £35 plus £9.99 for a new handle. Cheaper to buy a new one for £49 at the local hardware store, I said there is an obvious design fault but they put the blame on me! I am disgusted at their lack of interest in this problem. Surely I am… Read Full Review

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★☆☆☆☆

“Trash, would make a skip look untidy”

Written on: 06/10/2015 by Ortiz313 (1 review written)

This is rubbish, I used the mop 5 times (perhaps that's why it's called the X5). The last time I used it it blew the electrics so I changed the fuse and still shorted out so I assumed the problem lay inside. Now I'm a curious person when it comes to taking things apart and curiosity got the best of me and within minutes I had located the source of the problem, one of the pipes that lead from the steam generator had split causing water vapour to cover the electrics in corrosion and dried up… Read Full Review

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