AurigaCrown Car Hire

They charged 68% more for the tank of fuel than it should cost. I understand that they may charge a little more than standard but 68% more is unethical and profiteering!

I have asked for a €34 refund and been very nice about it but they have refused which gives me the inclination to advertise their lack of moral compass online via a variety of review websites so as to help others not get caught out the same way.

This is 'shark practice' and they should not be allowed to operate this way!

If I had known that I was going to be well and truly ripped off on the fuel overcharge, I would not have rented in the first place.

Its not a car rental company at all - merely an agent. Uses second rate rental company providing badly prepared older cars and the collision damage waver policy is through another third party, which means the rental company still take the full credit card deposit for damage.

Avoid!

We booked through www.aurigacrown.com and selected full insurance and pick up at the airport. After we clicked 'commit reservation' the reservation turned out to be with another car hire firm (Gold Car), they were located off the airport and would not accept our prepaid insurance forcing us to purchase another package on top of the one already paid for.

The customer service phone routes to Ireland and they pretty tell you thee's nothing you can do about it...

Since 2003 we've rented cars at Auriga. High service, low costs and new cars. Even in 2010 I've tot what I've ordered and Auriga die have an office at the Alicante airport. Yes, I had to pay an extra €30 for insurance and about €60 for petrol. I was used to it.

This year (2013) I ordered again a car at AurigaCrown. This time I had to pick up my car at Dickmans. They did nog have an office at the airport, but an acceptabele shuttlebus system. This time I've got a brand new Corsa.

A

We have just tried to reserve a hire car with Auriga Crown because we have used them before without problem, they offer a half tank, return empty fuel policy and have an office at the airport. We received confirmation from Centauro who have an office away from the airport, offer a full tank return empty fuel policy and have informed us that Auriga crown are no longer trading. We have sought to cancel the hire agreement within 24 hours of booking but their response does not accept the cancellation and tries to pacify us by confirming that they have three minibuses to pick customers up from the airport and are only 4 minutes away. Whilst we have used off site rental companies before (and have no doubt that Centauro is a reputable company), this was prior to us having a small child and frankly I don't want to wait around for a minibus that won't have childseats. We have since tried to book with Argus because they advertise having an office at the airport and guess who we have received confirmation from? Centauro! I appreciate that hire companies may use different hire car providers but I at least expect not to be misled by advertising. The search continues!

I rented a car in Malaga. Dented, old and a real lemon. On the way back to the the airport, very early morning, it was pooring rain. The windshield wipers were both broken so we couldn't even drive it to the nearest gas station. We had to take a taxi and are still waiting for a refund. Or reply to any of my emails for that matter. This was December 2nd of 2011, more than four months ago.

At the helpdesk all they cared about was where the car was and why we didn't bring it back. Well maybe because I couldn't see **** and was not willing to risk my life for the piece of **** car you rent out!

Emailed Easy Car about it. They don't do business with them anymore. That's a great move

Zen...

Nouk, the disgruntled customer.

Recently booked directly with AC via their website. Arrived in Gibraltar airport, office over the border in spain, 30 second walk. Quick check out process, was given a nearly new Seat Leon diesel after having booked a

When I reserved a car on web site they offer to me Ford Fiesta (or similar). Instead I got a Toyota Yaris 1.3 as it was acceptable. Unfortunately, the officer who gave me the car (Mrs. Paula Suarez) did not mention the most important difference between the Toyota Yaris 1.3 and any other car!

Fuel level indicator in the Yaris 1.3 can not signal the "reserve" with a red light, but shows the "blink" state as 1 / 3 tank. Please note, this is the only car from Auriga Crown rents without red light for "reserve". I think that is unacceptable negligence not to inform the client of such an important difference between this and any other car.

This is exactly why I ran out of fuel on the road.

Please note that I am a driver with 40 years of driving experience and so far I have never been in this situation. As a businessman I often use car rental around the world and I've always been warned to specific characteristics of each car.

Due to the negligence of Auriga Crown staff put myself in a very difficult situation in which fortunately for me, helped my business partner from Marbella.

And instead of myself as damaged parties request an indemnity, Auriga Crown for its failure charge me 150.00 Euro?

For these reasons, I demanded from Auriga Crown to immediately cancel the invoice to 150.00 euros, and I expected an apology to failure because it did not provide vital information for security and inconvenience to me because it caused.

Of course, I never got my money back and never got a single word of apology. Never again Auriga Crown!

Outrageous and complete rip off fuel policy on the car hire.

I hired a car from Thursday (11am) until Sunday(5pm) from Girona airport with Auriga Crown.

The fuel policy was not explained to me at all when I picked the vehicle up. It was written as full to empty on the contract but I foolishly thought they would fill the vehicle on our return and deduct the amount we had actually used from the 82 Euros "deposit" we had paid for the fuel. Unfortunately, this was not the case and we were charged the full 82 euro for the fraction of the tank of fuel we had used (estimated 20 euro). I honestly can't see how this is legitimate and would like to highlight this very dubiuos practice to other people.

BEWARE AURIGA CAR HIRE and EBOOKERS (who I booked the car through - for affiliating with companies who practice this!)

If you hire a car for more than 3 days, they made you pay for a full tank, even if you don't need it.

I hired the car through Carhire3000 and this wasn't in the conditions when I booked it.

I complained to both and they just sent me some conditions writen somewhere that I had never seen before.

It's a rip off and I will never use Carhire3000 or AurigaCrown.