Buchbinder www.buchbinder.de

They deducted additional charges for exceeding the daily mileage allowance, without providing an invoice which can be challenged, I only became aware of the additional charge when I went online to check my credit card for something else, BUT the worse thing is that they charged me for exceeding the daily allowance when I had not even reached it.  Fortunately I always take photos of the cars and speedometers before and after I collect any car. I used RentalCars.Com who are part of Booking.Com, both are useless and are about to get a Small Claim action against them.

They also claimed that a Dacia was an uograde on the Ford Focus, which they had allocated to me until I told them that I had my own CDW insurance.

We have got a car, it needed to be checked and to pass a service, the brake pads needed to be change, cooler level to low and more lights on a screen, we were traveling in a winter time, when is snowing and ice on a road, with 2 kids. We have contacted a company asking to do something, 1 day they pretended, have not got a photos, even we saw they have got, next day just ignoring our emails, when we came back, we have got an answer: why you were sending an emails you needed to go back(600km???) and to change a car. If they can't answer an email, how we can be sure they will change a car, I am not talking that we were traveling Germany- Austria. I am not sure can they rent this king of car at all..

I wish that I had read some of these reviews before I hired as I have had the same experience as so many others. The car was returned with no damage and two weeks later they charged over £650 to my credit card without any notification. It is impossible to talk to anyone by phone and only after multiple emails did they even bother to reply. They then send a load of communication in German as well as some extremely grainy photographs that did not satisfactorily identify the vehicle nor were they date stamped. Since that reply, they have continued to ignore my emails and I have had to make a claim against my insurance policy. I would certainly consider this a fraudulent transaction and other than trying to start legal proceedings against a company in a foreign country that continues to ignore me, I have nowhere to go . DO NOT USE THIS COMPANY.

My husband & colleague hired a car at Stuttgart Airport and took out the full protection for €70. The car was not inspected prior to them taking it but they examined it anyway. Upon returning the car they inspected it but still nobody from Buchbinder came to look.

Whilst checking the credit card I noticed an additional payment for €46.41. After calling the car rental I was told it was a "processing fee" and would appear to be for damage to the bumper. I explained there was no damage and was told to email the company, which I did.

I have requested an explanation for the additional cost and photographic evidence - No reply so I emailed again - no reply.

After reading all of these reviews I have emailed them to advise that event though it is only €40+ if I do not received a satisfactory response to my email I will pass this to our legal department and Buchbinder will then have to pay our legal fees and refund us the money they took.

We are visiting a customer in Germany for a while but we will not be using this company again - seems like they are very deceitful.

I rented a car in Stuttgart airport, and was asked to check the car, in a dark garage with hardly any lighting, and on top of this, on a black car. I could not find any damage (going around with the light from the mobile phone).

When returning the car (which had done 30km, to a hotel parking, to a customer & back), they found scratches on the top (roof) of the car, a place where I obviously had not checked as it seems unlikely to be exposed to scratches...

They debited over 700€ from my credit card without even informing me.

I was quite upset. I consider they did not do their job to start with, or maybe they do this on purpose so they can charge people every time. I tried to explain this to them but there was no way for them to accept my complaint.

Avoid them if you can !!

Stay away from this company: they can take your money and pretend that it is ok.

I rent a car in Munich airport. After a month(!) they charged 500 eur from my card without any proofs or documentation, while i absolutely sure that there were no damaged done to the car. They do not answer and just ignore all my messages

List of cheats experienced with Buchbinder at Munich Airport. I think this has to be reported to Germany tourism board to stop their acts going on! and apparently we are not the only victim!

1. We booked and paid for BM X1 but we were informed that this car was not available and were asked to take Ford Edge. From BM downgraded to Ford by telling how good was Ford Edge and NO UPGRADE FEE CHARGEABLE WAS MENTIONED UPFRONT TO US! If we knew there is such fee for downgrading we would not agree with such deal! Now you dont have the car we paid and wanted us to take another car, rightfully there should be compensation from you by giving vehicle with better car specs! You did not yet still want us to pay more for unintended vehicle??

2. We were told that the EUR 250 + EUR 779.45 were insurance and would be refunded if vehicle was returned undamaged. We were very curious and asked about why was that EUR 779.45, we asked for 4 times, and for that 4 times the Monaco guy answered no worry that would be refunded if vehicle was returned unharmed. I was still puzzled and confirmed in another manner that total payable amount would be what we have paid online was it? He assured again with nod YES! I thought about videoing down his confirmation but held back as I felt so rude to do this with his friendly face. With trust on Germany's high credibility practice we then left to collect our car. It was a huge regret for us now for not doing so!! What's more regret was that we still paid to wash the car!

3. When we returned car and asked for document of refundable deposit, thunder shock that we were informed only EUR 250 was refundable. We patiently waited for the Monaco guy that served us that day, finally he came but he denied what he told and telling only EUR250 was refundable and EUR779.45 was charges inclusive of premium upgrade. We asked to see manager but got rejected by telling manager was not available. We were asked to write in complain if there was any unsatisfactory. We got no choice, we had to leave to catch our flight with huge disappointment and things unsolved, and this must be what they wanted. We knew we would not get back our money after we left, but what else can we do?

Transaction was not conducted with honesty and necessary details were not communicated upfront. How can they still be allowed to continue business in this way and cheat customers' hard earned money?

The rating I wanted to give was no star - Suck!

I had the misfortune of dealing with this shower at Frankfurt airport. Booked a 7 seater because I was advised that it would be a Ford Galaxy or similar. When I arrived I was told that I would be getting an Ford SMax which is smaller than the Galaxy and the rear seats are only for the smallest people. When I asked if a Ford Galaxy was available I was told that it was available but because it was an automatic it would cost €75 more. It turned out that the SMax I was given was also an automatic but the guy on the desk was trying to shcam me. When I pointed this out all he could do was laugh it off. If you enjoy being treated like a piece of you know what, then Buchbinder is for you.

STAY AWAY FROM BUCHBINDER. They use fraudulent practices to get to keep your excess. I will definitely never ever use them again and i would warn others not to do so either.

On May 16, 2016, I paid $127.50 to AutoEurope for an Intermediate 4 door car (conf #4760178). This was for a round trip 1 day rental from the Vienna City Office from Buchbinder.

While traveling I inadvertently when to the Vienna Airport to pick up the car instead of the Vienna City office. I contacted AutoEurope and told them about his situation. AutoEurope said there shouldn’t be a problem getting the car at the airport.

Upon arriving at the airport, I attempted to explain his situation to the Buchbinder reservationist and was met with extreme rudeness. I contacted AutoEurope on the phone again. The agent asked to speak with the receptionist but she refused to speak with the AutoEurope representative at first but eventually she did.

Finally, after a great deal of time and difficulty, being shooed away from the desk with a wave of her hand, I went back to talk to the Buchbinder representative. I was told she could only rent me a car if I agreed to cancel his AutoEurope reservation. Obviously I agreed and was finally given a rental.

Upon returning home, I discovered I was not only over charged $449.64 by Buchbinder for the ONE day rental, but I was also charged $38.32 for fuel. I filled up the car prior to returning it at the BP station right outside of their office. I forwarded a copy of my charge care statement showing the charge at the BP station to no avail.

Essentially, I paid $487.96 for a 1 day rental on top of the $127.50 I paid to AutoEurope in May. Oh yes plus fuel $38.32. On top of all of that I was treated very rudely by the employees at the Buchbinder Wein (Vienna) airport. Never again!