Carrentals.co.uk
Customer Service
Value For Money
Carrentals.co.uk
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User Reviews
Customer Service
Value For Money
What A Bad Experience My Family And I Had With The
What a bad experience my family and I had with the 'service' of carrentals. In summary:
- Booked and paid for a car for my family +/- 2 months prior to our holiday
- No car was available upon arrival
- No alternative was offered
- It took 38! days for any one of customer service to respond
- Now more than 2 months after not having received a car, I still haven't received a refund, let alone for all additional expenses we had to make and effort we took to try to get in touch and deliver all kinds of documents
In short, we truly have been tricked by carrentals without anyone taking ownership or feeling customer service is something valuable for the company. I recommend no one to make a reservation with carrentals since the outcome can be disastrous.
Customer Service
Value For Money
They Will Tell You That The Card Block Amount Requ
They will tell you that the card block amount required is one number and the car rental will tell you another higher number when you get there. This way they can catch you out and you pay both companies. Never waste your time with them, just book direct with the companies, I have complained to them many times and they send the same crappy excuses back. SAVE YOURSELF THE MONEY AND HEADACHE!
Good But Sometimes Unclear
GOOD EXPERIENCE BUT NOT CLEAR ALWAYS WHAT CAR TO GET
My Review
Great service, very satisfied customer. I would thoroughly recommend this service to all my family and friends. So easy to use and some great deals to be had. Please have no reservations about using this service.
Best Price I Could Find
An easy to use website with great prices. What's not to like.
Customer Service
Value For Money
Quick Easy One Stop Shop!
I've used carrentals.co.uk many times as it's always a quick and easy way to find the best deals online.
The Travel Man
site very easy to use-would recommend to family and friends
Simply The Best
I've been using Carrentals for many years and they consistantly offer the best prices and selections of vehicles. The website is simple to use but covers every aspect of renting a car.
I just don't use anyone else!
As Expected, Everything Good
Everything was fine as expected. Easy to book. Easy to modify booking.
Customer Service
Value For Money
Excelent!
Always rent here and have recomend to all ny friends! Get the best prices here and best companies.
Q&A
I have booked a car, how do I get to Grove Road, Slip End from Luton Airport? Also can I get back at 4 o´clock in the morning?
Thanks.
try goluton taxis you can book both ways online ten minutes to airport
I found information about their company on a polish, turistic forum. I wanted to rent a car for the time of my stay in Spain through agent, who recommends only truly good rental car companies. I planned to arrive in Malaga at midnight, I was really confused, because the only one rental company, as you said so, was SIXT with price almost 600 EUR for 7 days.
I decided to go for it, and after while I realized that over there where a lot of rental car places which were available and open even at 2 am. Actually I though, If i'm going to follow your recommendations, and paying approximately two times more, I won't have any problems during my vacations in Spain.
Sixt  has charged me for renting car and filling up the gas for an extra day. Two hours before the setted deadline, I gave back the car (office was closed, so according to instructions I threw car keys inside of the box at the parking lot , and I fully filled up gas though) I advertised those costs at Sixt's, I've sent a picture of car and also picture of gas counter from the garage's airport, right before I gave back the car. Sixt does not approve my advertise, I've wrote complaints to head-office, and I never get an answer back. I'm asking for explanation, why are they recommending Sixt?
I used carrentals and they showed me that only one car rental Sixt operate at midnight but was not true.