Dollar Car Rental

Good Day All, I am sharing this review due to the many complaints we have with companies. Actually, how many of us write good reviews/bad reviews. This you man didn't know me from Adam. The service I received from him almost had me in tears. It reminded me of the way Customer Service use to be. I had a bad flight luggage was lost. My original car rental reservation was with Avis. However, they said they were out of cars!!! Flight was delayed 4 hours in Denver. I was trying to make it to a family wedding. Made reservations with Dollar rental through Price line in Airport Lobby. This agent listened to me complain, whimper and whine about what had just happened to me. He didn't say a word he just listened. He said Ma'am we're here to make your rental car experience a pleasant experience. You don't need to come to Virginia, with an unpleasant experience. I'll do everything possible to make this quick and painless. I'll give you area's where you can purchase new clothes until you receive your luggage. I'll give you directions to restaurants If you're needing a meal/cocktails.When I tell you this man went all out of his way. He did if I could give 20 stars I would. This was the best rental car experience ever. I am a Dollar rental car customer for life. I've also encouraged my employees and family members to use Dollar when traveling. Thanks so much to this man, from Norfolk, VA Dollar rental car Airport! Thank you!

Bad

Staff at desk gave impression couldn't care less

Booked car on basis could carry 3 cases - we were offered much smaller car inadequate of loading our 2 small cases

Staff seemed to be aware of this issue and tried to upsell to larger car - lost interest when asked to speak to manager / get vehicle l'd booked

l suspect staff were deliberate in their denial of knowledge of website that allows people to pay their ez-pass fees online - specifically designed for rental cars... Do your research...

Good

Staff in rental lot sorted more suitable car with good humour

Car whilst clearly a rental (few knocks) was clean and worked well

Stat nav we hired worked well

We believe we paid a fair price for the car - Dollar were not the cheapest

We believe we should have been given better service

Have used Dollar for many years and always been satisfied. This year hiring a car from Orlando which should have cost approx $975 they want to charge me an extra $1800 for liability and cdw ins when this has always been included.There was nothing anywhere on my booking confirmation that stated this would be exyra as wete some other charges. After 2 hrs I rented the car for just 3 days (rather than 30 days) one way. Once I got to my hotel went on line and rebooked 27 days at a TOTAL INCL PRICE of $812!!! Having complained to Hertz, who apparently own Dollar, I am told that one location can be different to another! Does that answer my complaint I THINK NOT. I WILL NOT be using them again as the stress involved after a 10 hr flght is just not worth it. SHAME ON YOU DOLLAR/HERTZ.

Although I have no complaint about Dollar vehicle my dealing with their employees has convinced me that their policy is to fraudulently sign you up for additional services you do not need or want and then provide no recourse of fixing the problem, while lying and prevaricating in the process.

I have made a third party reservation via for their vehicle for 8 days to take my family on vacation from Las Vegas to San Francisco via Death Valley and Yosemite National park. My estimated rate was about $200 and I expected to pay about $300 with an addition of all the taxes and service charges. I ended up paying $670 and this is how it had happened.

While being processed in Las Vegas by a very polite employee I was asked what seemed to be an innocent question: “Do you want a basic or comprehensive insurance?” Since no other option was presented to me and assuming that “basic” means just liability insurance I have verbally selected the “basic” one. Then I was asked to sign an empty electronic form and was handed over a package which I, being a trusting individual, didn’t even review at the spot.

Several hours later I have opened the package and was astonished to realize that I apparently agreed to pay for $26.88 per day of Loss damage waiver which I didn’t want and $8.99 per day of Premium Road Service which I didn’t need since I have this service from other providers. Since it was already too late I have called them the next morning. They told me that I was to go to one of their corporate offices to resolve the dispute. When I had complained that I had different vacation plans they told me that I would be able to resolve my dispute when returning a car in San Francisco. However my attempt to do so in both San Francisco car return facility and by calling their customer service later on were rebuffed with the statements that since I have signed the contract I have no recourse. They refused to provide me with any compensation and practically didn’t care of what I thought about their obviously fraudulent conduct.

Bottom line is never to trust any “Dollar rent a car” employee. I do not know what their official claim is but they are not there to help you. Rather their goal is to rely on your trust to defraud you from as much money as possible. I will never deal with them again and will not recommend anybody to do so.

After a long flight, we went to the desk to pick up the car. Friendly seemingly helpful staff. They strongly pushed a car upgrade which we resisted, then they moved onto push the road toll option in San Francisco at €11.99 per day for 9 days. We were poorly prepared, so didn't know how the toll system worked, and took the option.

When we investigated it later, we realised what appalling value this was, so rang the customer service number to cancel it. They told us they could add options over the phone, but we'd have to go to an office to remove one!! Great customer service.

So we went to the downtown office, in a "very expensive to park" area, started queuing to see someone, but despite having 4 staff on duty, only 2 people were actually serving and we realised we were going to be there a long time and gave up.

On returning the car, we complained to the man at the collection desk and he told us he could refund the option there, but we'd then obviously have to go online and pay and deal with any late charges. By now we'd done just 2 bridges tolls (real cost about €15) but we'd missed the 2 day payment window.

Again, we gave up, as we thought it was likely now we'd just put in hours of unravelling for little reward. But why didn't the customer service phone person tell us this cancellation option when we rang in the week?

We are left assuming the strategy is that a key profit point for car hire is add ins like this, so sign them up and make it difficult in a foreign country to fix it.

Sad bad taste on a good trip. Take care.

when you pre pay for car hire from this company and you return home they steel money from your credit card for extras you did not request then they can't show you were you signed for there so called extras .

Arriving at Dollar car hire desk (Atlanta International Airport) with a pre-paid 3 week deal for a Ford Focus (£366.39) the deal was refused because the card used for the booking was left behind. The cost of rebooking at the desk was $2081.33 Thinking that I would sort it out when I got back I accepted the deal, bad mistake. I did't like the feeling that the guy at the desk knew I had few choices and that his attitude included an unwillingness to accept the original deal, which could easily have been amended (according to a dollar supervisor).

On arrival at Dollar desk were told that the name on the credit card did not match the driver license which had the full name.

Credit card had initial only. Unable to pickup car at Dollar!

Budget rental cars at the next desk allowed us to rent a car from them using the credit card that dollar would not accept.

Many of the employees were rude and unhelpful. I was also charged for insurance I did not request. I travel to Atlanta for business once a year, but I will never rent from Dollar again.

also had a very nasty experience with Dollar/Thrifty in Limassol. Accused of causing damage to a very tatty rental car - heavily dinged, banged, missing trim, broken wing mirror 15 year old tatty Ford Fiesta. Had picture evidence on my phone but they would not listen. The lady in the office was really aggressive and at one point snatched a form of me and came very close to assaulting me. If I did not pay 100 euros they would not give me my 300 euros back. Complained to Dollar/Thrifty on return to the UK but they said it was the local agent I needed to contact they have ignored emails/phone calls. Please think very carefully before using this car rental firm