Enjoy Car Hire

Cheap rates to entice you but ni refund or customer service if there is an issue. Paid £334 for no car. Horrific. Look at all the reviews and read the small print. Avoid avoid avoid

Be careful using this company.

Claims department rarely respond to you. When they do, usually they respond with the same message “we contacted your car rental and asked them to respond as a matter of urgency”. This is what I have been getting over the last 2 months as a response to my emails.

If you call customer service, they tell you “we are different departments, but we left them a message to contact you asap”.

Almost 4 months since I made a claim, and yet to have my refund.

Very frustrating and disappointing.

Definitely, not doing business with them again.

I would have appreciated an honest review and feedback before I made the purchase. The vehicle was from a different car rental, only car insurance I bought from them.

Terrible service. They located in UK. We are 11 hours ahead of them. No urgent contact over the weekend. We couldn't pickup our car due to name mismatch. They failed to response to us 2 days after the initial pickup date. No apology, no credit, no service, no refund. This is one of those typical companies. If nothing happen, they are ok. If anything happens, they run faster than anyone. Don't use their service.

I book my car on ENJOY TRAVEL, on airport they say “sorry we have overbooking we need cancel your reservation”. We contact customer service explained what happens and over month later no money back!

Avoid!!!

Be very careful hiring a vehicle from @EnjoyTravelUK, they take a deposit without knowing if the vehicle you have reserved is actually available.

We only found out there was no vehicle when we arrived at Enterprise Corby to collect it,

A phone call to their customer helpline was a waste of time just not interested and offered no help sourcing a vehicle for our holiday.

Now no one from @EnjoyTravelUK will talk to us or answer emails about a refund.

One ruined holiday and out of pocket

Not happy,

You have been warned

We rented a car in Turkey through Enjoy Travel only to find out they had canceled the arrangement without any notification. This left us high and dry in a foreign country. According to Enjoy Travel, when I sent an email confirming my flight time had not changed and to seek directions on how to pick up the car, they took this as a change and proceeded to cancel things. They said they sent an email but I have no such email. Interestingly, they kept my initial deposit even after canceling and would not refund. I've had to get my credit card provider to refund. It's an absolute disgrace the way they operate and an all too familiar story when you look on the web there are 100s of others who have had the same issue. They take your deposit and cancel if you send an email of any sort.

Arranged car pick up for 00:15 on 17 March.

Arrived at Drivalia a few minutes early to collect car to be advised that they had not received our booking from Enjoy Travel and they had no car for us! We were then advised to come back at 6am in the morning (6 hours later!) as they were receiving a delivery of cars and would have a car for us then.

Went back to the Drivalia office at 6am and it was closed. (opening hours advised were 06:00-00:30).

Tried ringing office number and Emergency mobile telephone number repeatedly, but no answer.

Waited outside the office until someone finally bothered to turn up at 7am before we could get a car.

Absolutely disgusted that had to wait 8 hours in the airport (we landed at 11pm).

I have written to EnjoyTravel and they advised I did not arrive before office closed at 00:30. Despite the fact I advised them I was in the office before 00:15. CCTV will prove that.

I emailed Enjoy Travel again on 21st April asking for a refund, but they have not bothered to reply.

Avoid at all costs, cost almost £100 for a car for 26 hours.

Not at all impressed.

We rent a car, in the offer was a unlimited mileage wich was one of our main factors to rent a car, however on the day when we picked up the car the milage was limited up to 400 miles!!!!!! Obviously we aim to resolve the dispute staraigh after however without success. In addition a lot of extra payments wich aren't mantioned when you picked up the car. Not recommended at all!!!!

I booked almost four months in advanced, then cancelled within 48 hours. I had their “Cancellation Protection 48” option selected and paid together with all other booking charges.

According to their website, this option is $124.60 for the vehicle I had selected (Toyota Highlander), and represents the full and only charge / amount in case of cancellation. Instead, they charged me NZD246.12 ($196.71 at time of writing). This is a significant difference they refuse to explain, let alone refund.

My advice to others: Avoid at all cost!

Hired a Hyundai estate car and it was right good, real nice leather interior and aircom, lecky windows and was cruising round Portugal with Coldplay blasting out. Recommend always. Thank you Enjoy car hire.