Enterprise Car Rental - enterprise.com

4 months after returning the car which was accepted as having no damage my deposit has not been refunded & the company ignores all e mails. 

Always used enterprise in the past but never again. They now sham you with scaremongering tactics and lies about insurance. So their sham works like thus. You look at hiring a van or car online. Choose your vehicle at what seems a reasonable price. You book it and pay for it. In our case £138 for a medium size van for 3bdays. All good so far!. When you go to pick it up you pay a £200 deposit which is presumed ly to cover any insurance excess. Fair enough. Then the sham comes. They tell you the insurance excess is £2000 for any small dent or scrape that can be felt with a finger nail or (and here's the rub) a chip on the windscreen drivers side!! So you feel a chip on the screen is out of my control, I can drive this van really very carefully but still get a chip on the screen which will cost me £2000! So 9 out of 10 people pay £25 per day extra to avoid the possibility. There is no way this company have a 2k excess on their vehicle insurance. Otherwise they would take 2k deposit. Untrustworthy. Look at others who charge a bit more without the last minute rip off sham.

My experience with Enterprise car rental was awful. I have used many car rentals and the customer service was by far and the worse I have experienced.

I picked up a hire car from Enterprise car rentals depot at Stansted airport. When I opened the compartment between driver and front passenger seat it was full of rubbish - an entry fruit juice carton, an empty coffee throw-away cup, scraps of paper and general rubbish. It was disgusting.

The car tank was only a quarter full so I had to fill up the tank which was not convenient.

The length of time I needed the hire car changed so when I rang Enterprise office to communicate this, no one answered the phone. I left messages to be called back but no one called me back.

When I returned the car with a full tank of petrol they refused to reimburse me the £37 petrol I had put in the tank.

I would never recommend this company for car rentals, their customer service is terrible.

I went to collect my car hire from Salou Barcelona hire car on Thursday 20th June, when I arrived the car I was due to hire had been in an accident 2 hours prior to collection and was advised they did not have an automatic for me. I explained that I needed to car to attend the formula 1 at the weekend which was my daughters birthday present.

The lady in the office made a call and asked my to go to the cafe at Reus train station for 30 minutes and they would get another one delivered, we waited and when we went back there was a Kia Serrano instead of the ford focus. The car was dirty and the man apologised for this as it had come from another customer, I also noticed that it didn't have a full tank of diesel but as they had got me a car I was very appreciative of this. The man took me around the outside of the car and showed me the marker he used for damage, he did not show me the inside or even how to use the car but I worked this out myself. Even under the seats were red and blue Spider-Man headphones from the previous rental user and some rubbish. I removed the rubbish and left the items as they were not ours.

We left and used the car for the weekend, upon returning the car at 10:00 on 24th June.

When I arrived the office was shut due to being a national holiday, not that we had been advised of this or even what to do when returning the car with the office closed, I checked to car to ensure there were no personal belongings in the car and noticed damage on the back seat, this had not been noticed before as we never used the back seat having being only the two of us using the car or had been show this. I tried the phone number even the option for breakdowns to advise them but no-one answered. I left the car and took photos and a video showing I had returned the key and sent these via WhatsApp to stress free car rental who I booked through just to show the car had been returned.

This morning I received an email stating that the damage was caused by myself and I had to pay €1200 for this, needless to say I was upset and distressed by this so took a taxi costing €30 to go back to the offices, we then waited 50 minutes to be seen. I explained the situation and said the car had not been checked, cleaned or had a full tank of petrol as it was brought over as an emergency, they said that this was my fault as I didn't take photos and the man would have shown me the internal of the car. I explained this did not happen and that we did not use the back seat, they did not care were extremely rude and then took my details and said the manager would get back to me. I asked when this would be and they said Thursday, I asked for the names of the manager and the man who were in when I collected the car and refused to do this and would not give me their names.

Now I chose to go with enterprise being a repeatable worldwide company rather than some independent company for safety not having rented a car before and to be treated like this and dismissed the way I was is very upsetting and disheartening. I never knew that I needed to take photos of the external and internal of the car assuming that your staff had carried out their checks. Now I appreciate that they managed to get us an automatic car in such a quick timeframe but obviously the car had not been cleaned or checked thoroughly prior to us collecting it. This damage I can only assume was the previous renter of the car and I am being accused and fined for this.

Not only being €60 out of pocket for Taxis too and from the rental place being spoken to and dismissed in such a rude manner but also half a day wasted when we should be enjoying our holiday.

I have just received an email today saying

Dear customer,

After having studied your case and having received a reply from the office where the vehicle was rented, we regret to inform you that the claim cannot be withdrawn.

According to the allegations of the office, when the vehicle was delivered to you, the damages were not registered in the system and the vehicle was checked, therefore the damage is likely to have occurred during your rental.

If you have any further questions, please contact the office where you rented the vehicle directly

I had rent a van for one day.. The cost was 70£. When I call to check in they told me that I have to pay 200£ at the arrival for security deposit.. When I had arrived they told me to sign sevel time for couple things.. At there they are give me to sign for extra insurance that I NEVER ASKED. So by my mistake I didn't see it and paid them that extra amount. When I give them back the van I realised that they take that money, so I call them and asked why that's happened... Now they didn't return that extra money.. Just the working like gypsy.. They want to still you money...

We booked a car from London to travel to bath and received email confirmation of order. Arrived at agreed time it was closed! We spent an hour trying to find an alternative and all that we could get from enterprise was for us to catch public transport to go to Heathrow …. With our luggage!! No care, no offer, no apology!! Shocking service! Never again!

Rochdale branch the staff were very helpful they went all the way to explain everything about the car we got, what more can I say except keep up the good work

I had a courtesy vehicle provided by Fix Auto who arranged a rental with Enterprise location in Bedfont.

Enterprise delivered the vehicle to my address, and I parked in in the garage.

The next day, I proceeded to take the vehicle to work, and I had some issues with the vehicle and was concerned with its safety.

Issue #1: Rear windscreen was wasn't working, I was unable to clean the window at all.

Issue #2: Front Window wipers were leaving streaks on the window during heavy rainfall and the visibility was difficult to see properly.

Issue #3: When shifting to 3rd gear from 2nd gear or from 4th gear to 3rd gear, the gearbox was "grinding" causing me to have concerns for my safety.

I contacted Enterprise Bedfont and explained the issues and was informed that they didn't have availability for another vehicle and to call around other locations.

I called Swindon Enterprise - they didn't have availability.

I called Heathrow Enterprise - they didn't have availability.

I called 2 other locations, and they were also booked out.

I finally called Enterprise Slough and they were able to assist. They provided me a replacement vehicle, however due to the car being brand new, it had no petrol at all in the tank. The vehicle I was originally provided by Enterprise had 3/4 of fuel in the tank and I had filled it up as I was planning on using it, so when the car was returned, it was returned with a FULL tank of gas.

I proceeded to fill the tank up on the new vehicle completely costing me £80 as I had intended to be driving to work.

The Branch Manager from Bedfont called me to talk about the issues and apologized. He stated that he would reimburse me the fuel for the car and to keep my receipts.

I returned the vehicle today to the Bedfont branch and spoke with the branch manager and he has refused to reimburse the 1 1/4 tank of fuel that Enterprise has now gotten for free.

I ended up arguing with him and asked him to call his manager. I told him I wasn't leaving until I got my money back - which he promised me over the phone.

The branch manager also indicated that the 1st vehicle provided had no problems with it - essentially calling me a liar - which infuriated me even more.

I proceeded to call Enterprise Customer services to raise a complaint and I was told by the branch manager who was still being argumentative to move the car as it was blocking his business. I told him that I couldn't legally drive the car as I was on the phone with Enterprise making a complaint.

The branch manager ended up calling the Police saying I was causing a commotion within the location, and I was blocking his business with HIS car.

He even told the police that I had threatened to spill fuel all over the floor which was untrue.

Long story short - I was driven home by the Police as a courtesy and I have not gotten my money back from this location.

AVOID AT ALL COSTS

I had a horrible experience with a rental car from Enterprise that was arranged through Aviva, the insurance claims management company of a driver who rear ended me, resulting in my vehicle being a total loss. My trouble started when my own insurance was cancelled, as I had no insurable vehicle. Since I provided my insurance information when I picked up the rental, I called Enterprise to make sure I was still covered for third-party liability. I was told I was not, and then made several calls to Aviva and my own car insurance since Enterprise suggested I should try to get my cancelled insurance extended, which was not possible. I called Enterprise again the next day, and after an employee consulted with someone else in the office, was told that Enterprise would "cover anything", though the communication was confusing and it is still not clear to me what policy I was being insured under and what would happen should I be in an accident that was my fault.

My next problem occurred when my rental car broke down. The clutch went on the car, and though I was able to get it home, I had to then wait for the repair company that Enterprise contracted to come look at the vehicle, and eventually tow it. While the repair person was there, both he and I tried to call Enterprise to figure out what to do about getting me a vehicle so that I could get to work the next morning, but no one in the office answered the phone despite the office being open. This went on for about 45 minutes until we gave up. I called Enterprise later in the day and was told I could get a rental car the next morning, which was fine, but did ultimately result in my being late for work the next morning as I had to wait for Enterprise to open for the day.

After my rental period was over and I returned the car, I started receiving parking fine notifications form Enterprise, with a hefty administration fee of £35 each (this is not the cost of the parking fee, it is just the administration fee that Enterprise charges for sending the issuing parking enforcement your contact information). These fines are from my workplace, where I have an annual parking pass. I've now received four of these administration fees, and received the first well over a week from the time it was issued. If I had been informed in a timely manner, I could have updated the parking office with my temporary registration plate information and avoided the additional fines. My workplace has waived the fees since I pay monthly for parking, and I have been trying to contact Enterprise to ask for the administration fees to be cancelled, by they have been very slow to communicate and are making it very difficult. They have insisted that I send them a "notice of cancellation" from the issuing authority, which is not my workplace, but a parking management company which does not publish contact information, so I have no way of contacting them.

My bank has now identified the charges that Enterprise is making to my account as fraudulent, and I've lost access to my bank account.

rude staff when questioned about dangerous parking of a van on the footpath, endangering wheelchair or pushchair users.