InterRent - www.interrent.com

I picked my car up after an hour wait and it obviously hadn’t been cleaned and was very dirty.

I paid for full/full on fuel and returned it with a full tank.

No-one there at car return.

I was emailed later by Interrent(Goldcar) to say they needed to put 12 euros of fuel in the car plus 50 euro filling charge!

The car was full . Avoid at all costs.

I cartainly will not be using them again.

They will not answer and emails….

Interrent charged me extra for "damage" to the rented vehicle. There was no damage. The before and after documentation of the car's exterior showed no changes. Interrent produced photos that are impossible to read. I took photos, too, as soon as I parked the rented car: there is no damage.

To protest the additional charges they provided an email address: it does not function. When I called, Interrent customer service HUNG UP on me. They are only trying to generate additional revenue by what I believe are false claims against customers. Stay away from this team.

After reservation car rental and paying full amount via EasyTerra (excellent!), I was charged for additional costs. At the desk, they argued that this was necessary. Otherwise they could not give me the car... After a flight and with waiting passengers, it's very dissapppointing that Interrent uses these kind of practices.

Hired a car at Nice airport on 23 February. Told not to worry about the car in terms of any bumps and just leave it with keys in. Car had several bumps which we photographed on hiring. Dropped car at airport 26 Feb. Two Interrent reps met us. Said all was "okay" and we could go. Noticed them looking at the bumps and talking between themselves. We approached them to show them the (dated) photographs. They waved us away saying "all okay". Before we even landed, we received an email from Interrent saying our car had been involved in an accident and requesting we complete a form. It had NOT been involved in any accident. I have emailed their office three times asking for them to confirm receipt and that this matter is now closed. No reply. I would strongly suggest avoiding the company on my experience

We arrived at Fuerteventura airport to pick up our hire car ( booked with AUTO EUROPE) we thought we had booked with a company called INTTERENT...we were sent to the dreaded 'goldcar counter' we then had the third degree insurance hard sell for 20 mins,we told them we had our own insurance, but to no avail, they went through their spiel anyway,we told them we only wanted the car as agreed with AUTOEUROPE.

we were asked to sign a paper and told to pick up the car. The car was an fiat 500 with marks and dents on it....when we returned home, having filled the car up to full, and getting the form signed as ok. when the money was returned to us ( from credit card) they had taken extra for an 'UPGRADE'!!! a fiat 500? key insurance, and leaving car at another destination ,we picked up and dropped of the car at the airport!..as I say BEWARE!!!! once they have your credit card details you are at their mercy...DO NOT USE THIS FIRM and check what firm you are using, don't go on name alone!!..Don't sign for anything, unless you read it carefully!!!

Hired a car on the 23rd September until the 20th October. Returned the car for an exchange on the 30th Sept due to the overwhelming disgusting smell coming from inside the car, which we though would go away on collection but didn't! Then charged a further deposit of £1026.75 for the exchange car, plus we still had our credit card blocked for the same amount. Deposit returned £944.73 ?? Loss of £82.02. Plus charged for fuel when we paid for a full/full. Also charged extra for a diesel when not requested. Despite contacting customer service several times..Nothing !! Be warned when they have your money, its almost impossible to get an explanation from them, let alone your money back..Absolutely disgustinmg practice

The car we rented at Tenerife South Airport had 29 marked faults on the bodywork. When we returned it they claimed we had caused another small paint rub just beside one of the previously marked areas of damage. We did not cause this additional damage. They may be cheap to rent but they charged 150 euros for the alleged new damage.

We tried to use their customer service web site - absolute nightmare of a site ! However two days later when the usual ‘ how did we do ‘ email turned up, we described our dissatisfaction - no response.

Companies who ignore their customers do not deserve new customers. We won’t be back.

These guys are unbelievable. Hired car at Barcelona in Aug 2019 and they took 129 EUR for fuel. We returned it full and they did not refund despite three calls and 4 incident reports on their so called customer site. We thought it odd to ask for a fuel deposit as normally companies penalise you if you do not return car full. Now we know. We wrote to the Consumer pages of the Irish Times to warn off Ryanair passengers tempted by the airlines link to these guys. Worst ever car hire experience. 

Please be very careful with this company!!!!

I hired a car from them yesterday from Mallorca Airport. When confirming my booking with them at the service desk in the terminal, my service attendant asked for a deposit for the fuel, which he explained would be returned to me on return of the car with a full tank. I willingly accepted this on my card without hesitation. However, when leaving the terminal to collect the car, I noticed, on the breakdown of charges, there was 'Corbetura super' for 120Eur. This is insurance, and clearly not a deposit I would get back at the end of the rental. Cleverly none of it was in English, despite me clearly being an English speaker, having booked my hire on their English website, presenting a British drivers license and a British passport, so it was only spotted after a quick Google translate.

Anyway, Im the type not to take any of this rubbish, so I returned to the service attendant, pushed in line, and made very clear my dissatisfaction in front of several customers. He amended the charges without contest, an acceptance of guilt in my mind as he knew exactly what he had done. I have no doubt in my mind he would have successfully added this on to other customers bills that day in the disguise of a refundable deposit, with most people only realising this at the end of the hire when their 'deposit' is not fully returned.

Interrent (Goldcar) have had alot of negative publicity this year due to their sharky practices. Despite their PR claiming they are changing their ways, my experience with them this week has confirmed not. For that, they deserve nothing more than 1 star, however pleasant the car is to drive.

Booked to hire a car in June, for August. All the money was down, card details entered, no issues.

It took two hours waiting at Ciampino airport and five calls to the company before we were finally picked up and taken to the depot. at which point our 'window' was already two hours in. So we get there at last and the person at the desk says she doesn't have the car we booked, but she can upgrade us for free.

Okay, seems odd but we're not about to complain.

About to sign the papers and she says she cannot accept the credit card given. Why not? The name on it only has the first initial T as opposed to the full name. I show other cards to prove that this isn't an issue this is how England is now. Very few credit cards print the full name on the card.

She says no, they always print the first name.

I explain to her that I am English, and no how credit cards work a little better.

She then says that the signatures do not match. Bearing in mind that there is a passport, a drivers license [two forms of photo ID] and two other cards, all with the same name. Due to 'inconsistencies' they can't sign the car over.

UNLESS WE PAY THE EXTRA £330 CAR INSURANCE THAT THEY PROVIDE AND IS NON REFUNDABLE.

We said we don't need it, we have our own insurance. She INSISTS there is no other way. Despite it not changing the documentation at all. She then says she usually can't accept a debit card, but will make this exception providing we pay the extra £330.

We refuse. We go into the main waiting area and call customer service and expedia, since we booked through them. The customer service rep claimed there's nothing to be done. For two hours my partner and I were both on the phone to several customer services. This was about four hours of being there. Without a car, we were stranded.

The first person overheard us, and despite us finally agreeing to pay the insurance, said that our window was now closed and that the money we had already paid for the car was lost. So we were out nearly £300 and had no car to show for it. We argued with her for ages and then went outside to explain what was happening to our family. She then had the audacity to say that it was because we had called customer services three times about her, and if she gave us the car then, it would open up an investigation against her.

Well good! The damn woman and the company are so wrapped up in their script that none of it makes any sense, they just bank on people being desperate enough to fork over more money they won't ever see again.

Had to pay out more money to get back to central Rome from the depot. At Termini we went to several other companies to try and hire a car, to no avail, although many of them had no issues taking the credit card and other ID's since it all clearly belonged to the same person. In the end, it was 6pm and we gave up, having been awake since 7am. We had to take a train down to the other end of the country.

Suffice to say it is appalling! I would much rather pay more money at face value with Avis or other well known hire companies, than deal with this rubbish.