Payless Car Rental

The customer service at Kerry airport was terrible. The car hire cost was £256 pre-paid. When picking car up I was asked to pay an additional 500 Euros for insurance and fuel. This is a complete rip off - so I asked for the hire to be cancelled and the pre-paid amount to be refunded. They said I would need to take this up with Avis/ Budget despite all documentation being on Payless headed paper.

They didn’t like any questions being asked and were very vague about the insurance cover - lots of ambiguity and no set / displayed transparent tariffs.

Payless are exploiting their position and local staff clearly gain from extortionate additional charging probably on commission basis.

Avoid using this company.

This is a ZERO STAR review. Had a confirmed reservation in hand. Showed up at the Payless Car Rental counter at the Memphis Airport on July 16, 2019. There were no agents. The agents from another rental agency informed me all Payless agents went home (left work) at around 4:00 pm. My reservation was for 6:00 pm. Their reason for leaving? NO CARS!! So what! Stay and tell incoming customers you have no cars but have worked out getting a car with “this” agency. Nope! They abandon their customers and don’t even try to help. Called the toll-free number to see what they would do, and they DID NOTHING to help. The agent said, “Maybe we can offer you a discount on a future rental!” Why would I rent a car with them again when there are no cars to rent! They offer NO customer service. In more than 30 years of travel I’ve never had anything like this happen. Unbelievable. DON’T go near this company. You’ve Been warned.

These people were awful they messed up on my bill in Orlando and refused to fix it when even a blind man can see they were wrong I have been trying to reach corporate offices but they will not Respond...! Horrible company.

We were given a car which reeked of stale cigarette smoke, even though we were told that smoking and pets were prohibited. There was a used toothpaste tube under the front passenger seat, and the interior was not particularly clean either. Overall, a horrible experience!

Never renting from them again. Book a car on Hotwire from Jfk location. The car I was given was very dirty and it smells a lot like cigarette couldn't drive this car with the window closed during winter time in New York City. Rented this car for 3 days had to return it the next day. Call customer services had to file a complaint with the create a ticket didn't receive a respond until 5 days later... But even worse is that they charge $27 for fuel even though i returned the vehicle with the tank full. Who in their right mind would be driving a vehicle in New York City with an enty fuel tank in order to return it entry. This company does not care for their costumes. Which there was a minus star to give it to them stay away at the end you don't Payless you will pay more for a bad product.

I took a pre-paid rental for a Full Size car for a week in Atlanta on September 18, 2015. They did not have a full size car available even though I had already paid in advance for the full size car for the week, Payless gave me a choice of waiting another two hours at the airport to see if a full size car would come available or I could upgrade to a "premium' car for a fee. I didn't want to wait so I stupidly accepted the fee for the upgrade. IT MORE THAN DOUBLED THE COST OF MY RENTAL AND IT WAS THEIR FAULT THEY DIDN'T HAVE THE CAR I ALREADY PAID FOR. Five days into the rental, the 'check engine' light and the 'slip indicator warning' lights came on. I got the car back to where I was staying and called the Atlanta office immediately to get assistance. I called three times between 8PM and 9PM and let the phone ring at least five minutes each time - no answer. I called the 800 number and I was told that I needed to drive the car the 45 miles back to Atlanta Airport since they weren't answering the phone during their posted business hours. When I said that I wasn't comfortable driving a car with serious malfunction indicators showing for 45 miles on strange dark country roads, I was told by the 800 operator that it was my fault for not properly checking the car five days earlier when I took the rental off their property and that any towing charges to get the car back if it broke down was my responsibility. I left the car parked on the sixth and final day of our vacation and stayed at the place where I was renting. On the last day, I drove the car back to Atlanta Airport with both warning lights showing. When I returned the car to the location and explained my dissatisfaction with the fact that they weren't answering the telephone when I needed help, I was told the location manager was not in yet but that she would call me that day to discuss the problems I had. I never got that call at all. Apparently, Payless does not honor the contract when you reserve a specific type car and charges you more than double the promised rate to get you out of the airport, but when you take the car, you are responsible if it breaks down after you leave the lot. Unless you are looking for adventure on your trip, NEVER, NEVER Payless. Your pay more and get less in the end.

I waited 40 minutes to be picked up on the terminal then waited 1:30 minutes in the line (After 20 hours journey and with my pregnant wife) THE STAFF IS EXTREMELY RUDE, INCOMPETENT, ARGUMENTATIVE, CONDESCENDING AND HAVE TERRIBLE ATTITUDE in particular the person I dealt with who is the WORST CUSTOMER SERVICE REPRESENTATIVE I HAVE EVER COME ACROSS IN MY LIFE. Their service is absolutely PATHETIC, They FORCED me to take their INSURANCE even though my credit card company confirmed that I am covered and I can refuse the car rental insurance. the person I dealt with refused to rent me the car if I don't take THEIR insurance, he said I will be driving illegally if I don't take their insurance. I paid for the LUXURY CAR option and I was given a BASIC model of Nissan ALTIMA with scratches all over the car. If I had an easy choice I would have paid more money but rented from somewhere else.

DO NO GO FOR THE LOW PRICE.  THE EMPLOYEES ARE VULTURES.

In Albuquerque I booked a car from Payless for $41 a day for two days. The estimated total online was about $90 with taxes. When I got to the airport, I changed my rental to one day at $41. But the next morning I called to extend it one day and received a message saying they would call back in 15 minutes. They did not call back, when I called again I got the same recording. Naturally, I assumed the second day would also be $41, since that was the advertised amount for the car, and that was the amount calculated when I wanted it for two days. However, when I returned it six hours after the deadline, they charged me $82 for the second day alone. With all the hidden fees and so forth the amount was far greater than what I had budgeted. I have to say the young man who waited was courteous, and even admitted that it was "unusual". I hope he finds a job with a better company. I was told to call their 800 number for customer service and I told my story to an agent. I received an email that said the amount was on the contract and they did not refund it. Now that I have read the other reviews, I realize I got off easy. Why, oh why, did I not read the reviews before?!

Booked a vehicle online and when I went there they never had the vehicle. I was forced to upgrade or have no vehicle at all. They charged me the extra money on my credit card. I have asked for a refund on just the extra money and they refused. They are the worst company I have ever dealt with. Customer services is terrible and they do not help at all. DO NOT RENT from them.

Arrived 3 hours early for reservation. it took them ONE HOUR to tell me they would not rent me a car early. Never again and no AVIS or Budget either, TRY SIXT at PBI--had great experience there