Rental Car Group - www.rentalcargroup.com

The booking process is ambiguous and unfortunately I've discovered this when it was too late. When I booked on their website you have the option to choose the full protection or not, but when you opt for one or the other, total price does not change, so you are led to believe that final price includes full protection. It does not, but the total price doesn't show this, so you are mislead and end up paying more than you thought. Never again for me with this company.

The rentalcargroup do not state that there is a charge for using the site and yet I was charged €29.18 for using the site which was advised as a deposit and even in the document that they sent to me advising how much I should pay to the rental company, the deposit shown as being taken from the fee and yet that deposit was not passed on to the rental company. In subsequent eMails they advised to me that this is a fee and not a deposit.

In addition the site does not state that the price is excluding VAT and they sold me a damage waiver insurance that in not accepted by the car rental company

We booked online but did not get confirmation email in time and could not find details easily. When we arrived we were given a different fee by the provider Smart Cars and an extra 'location fee' of 25 euros. Also we were not told when booking that the credit card had to be in the same name as the driver so they would only accept payment if we added the card holders name for an extra 70 euros.

After reading some reviews I've cancelled my reservation same day. 10 days left, my deposit still is not returned. Why?

The advertised prices include nothing. There is a premium for everything which in general is not that unfair if conveyed clearly. However the sneaky way it is communicated only in the fine print is disingenuous at best. In my case the hidden fees ended up far outweighing the actual rental cost itself. And the final bill was thus more than doubled from what I was expecting.

The worst! Dont rent from here. Every company has their own that they tell you when you arrive. I like to travel and rent a car always but because I have my license only 1 year it’s difficult to rent and I search a lot. I read the laws at this rentalcar and the only think that they were asking is to be 21. When i arrived they told that I had to have my license 3 years and they left at 1:30 at night waiting 2 ours to find a taxi. Plus they were going to give me an other car

You rent a car in certain price, then go to the local agency and they charge you twice with all kinds of things. And you cannot cancel because you agreed with the site. I rent small car for 130 euro and found myself paying 218 euro.

avod this company, many hidden costs which you do not see when booking, allegedly it is in terms and conditions which are not visible to anyone. It was stated that we should pay 150 EUR, but at the end we paid duble - 350. Rude staff, even physically attacked our friends that did not want to pay additional hidden costs. We even initiated a civil and criminal proceeding against this company.

Received a competitive price

I booked the rental and paid a deposit

I then received an Email confirmation which included obligatory extras of more than one hundred dollars US

I have cancelled and await the return of my deposit.

The prices are very expensive, I canceled after two hours and it cost me a lot of money

It is very difficult to get along with their price offer, in short, I recommend not to come near here