Rhino Car Hire www.rhinocarhire.com

Avoid at all costs.

The website is misleading and provides inaccurate prices that Rhino are unable to honour.

I clearly input the correct details such as pick up and drop off destination and Rhino website confirmed 'total price' and coverage such as fuel to fuel, excess waiver etc. When proceeding the price practically doubled and then started requesting 'add-ons'.

I provided the URL link for my purchase and they said it was incorrect and not working. I copy and pasted the URL into an alternative internet browser, ensuring I have cleared all cookies and cache, and the link opened with all my information.

I was directed to this firm using my employee ‘benefits’ portal.

Sham of a company

Hi very bad company I tried to rent a car the choose the people for their residence totally discrimination ????

Forgot my drivers licence and we wanted to change the main driver to my husband who was added as the second driver. First of all there was no phone number available so we had to use the live chat. There they told us they cannot make any amendments to the booking and that it clearly stated to bring a drivers licence. Super unhelpful and unfriendly staff who are clearly drilled to repeat generic phrases. No service whatsoever, all we wanted to do is change a name but they just wouldn’t do it so we lost £150 and couldn’t get the car. Horrendous company who is clearly doesn’t care about their customers at all. Worst experience yet.

Terrible user experience and customer service. This company does nothing to benefit you or the car rental business as a middle man. If you run into an issue you’ll have to dance around their terrible customer service. Full of dark patterns to skim money as a middle man.

Found this third party trying to filter search results for an all wheel drive vehicle. This completely misled me to believe I reserved an all wheel drive through them at Thrift only to find out upon arrival I did not have an all wheel drive reserved and had to pay additional money.

Secondly, I shared an expected pick up time at 10pm when my flight landed, however unbeknownst to me Thrifty closes at exactly 10pm. Rhino Car Hire did not share this information with Thrifty and I ended up paying an additional day that I did not have the car. If Rhino Car Hire can’t even share my details with the rental agency then they have no business being a third party and need to get out of the business.

I'm really disappointed with this car hire. I booked a car for Los Angeles in March 2022 for 2 weeks. Unfortunately they didn't have a proper car for me: Ford Mustang convertible in LAX Avis. A nice Avis manager apologised, canceled my booking, promised a full refund and helped us to find the car we wanted in the other car hire.

Unfortunately Rhino refused to give me my money back. They are trying to find out several pointless reasons to keep my money! I know its about 1,100 GBP!

You Rhino weren't able to hire me the proper car, so give me my money back!

I'm not recommending Rhino at all! I'm soooo disappointed!

The car was Not there despite The reservation was paid and confirmed.they suggested To hire a Car from someoneelse because tThey were Not able To help us in any Way, and than They did Not refund The difference.

customer service very bad. In general unreliable And Not Fair. Very unhappy, neve again !

Up until this booking have used Rhinocarhire several times without problem and would have recommended to friends.

This time has (is being) terrible.

I made a booking and they confirmed by email the amount they would take as a deposit and then the balance 5 days before pickup. They took a different amount as my deposit and then took the balance 3 months before my pickup date instead of 5 days before. Now trying to cancel and get refunded and it does not seem very easy - beware...

Rhino sorted out all our car hire needs for a recent road trip to California. An amazingly easy process, with helpful staff happy to help over the phone when we needed to tailor the trip a little. We picked up the car from one location and, due to an unforeseen emergency, had to drop it off at a different location, and it was all made very easy and we were not charged extra.

The prices were so good that we decided to upgrade to a convertible Ford Mustang to make the most of the Californian Coastline and it was great!

We would recommend Rhino to anyone looking to hire a car in the future.

I read some horror stories about agents in Spain and Greece. The agent I selected was in Clapham Road, Kennington. U.K. (Alamo)

The conditions of rental were extensive but fair. I had with me all documents that were listed. The desk clerk asked for my surname, passport and Australian issued licence. No other details were required.

They supplied a car with the engine size specified. The whole operation only took a few minutes.

The car was spotless with only 3000 ml on the clock. I drove the car all over the U.K. on a 33 day hire and added nearly 5000 ml. Some other car rental companies will not hire for periods longer than 28 days.

Returned the car with no fuss by the staff.

The agent and Rhino provided 5 star service.

very bad experience ever!

info stated in the confirmation is different from real things!

prices are not correct! while booking online they show one price, while receiving a confirmation on e-mail, the price is more higher!

they cheat! they are brokers, they dont have their own cars!

by fact you deal with totally another company, paying almost double price with what you expected!

be aware!

angry client from Finland (car rented in Portugal)