
Hit Reviews - hit.co.uk
Customer Service
Quality of website
Value For Money
Hit Reviews - hit.co.uk
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User Reviews
Customer Service
Value For Money
Didn't Received Won't Refund
I ordered a game for my son for Christmas and even after waiting two weeks and then having to buy the digital version so he wasn't disappointed Christmas morning, still no game or refund. Claimed had been pushed through my letter box when it's not big enough to take packed without damaged the packaging? Told me I was being absent minded by not looking for it properly and was I sure I hadn't picked it up by mistake. I paid nearly £60 for the physical game to them have to spend an additional £50 on the digital version- wouldn't even take my name or order number when I called up.
Quality of website
Value For Money
Purchase Of Fire Emblem Three Houses (nintendo Switch)
This game was quite hard to find a couple of years after its release, but base.com had it in stock in the UK and it was a decent price. Ordered as a Christmas present for my son, it arrived promptly and he got many, many days' entertainment from it over the holiday period.
Purchase Of Nba 2k23 (xbox One)
Hi, not a fault at your end I am sure but at present I am still waiting my delivery and can only assume it's to do with the Royal Mail strikes etc.
Customer Service
Quality of website
Value For Money
Great Service
Products great quality. Arrived well packaged and on time
Purchase Of Dragon Ball Fighter Z (nintendo Switch)
Great communication and speedy delivery. Wouldn't hesitate to buy from again
Customer Service
Quality of website
Value For Money
Ps5 Controle
Amazing place to shop brought a controle for ps5 it was blue lovley colour verry happy as base.com sent it fast and communication was amazing I would recommend to famley friends and strangers as well
Customer Service
Quality of website
Value For Money
Great Service
Great service and price, will buy again and recommend to other people
Customer Service
Quality of website
Value For Money
Purchase Of God Of War Ragnarök (ps5)
Seamless from order to delivery (even through a postal strike). Great pricing, great customer service. Can't recommend enough
Customer Service
Quality of website
Value For Money
Purchase Of Fifa 23 (xbox Series X)
Fantastic place to order from. Prompt delivery I will definitely tell my friends and family to order from your site
Customer Service
Quality of website
Value For Money
Purchase Of The Callisto Protocol (ps5) - Day One Edition
Very straightforward purchase and was kept informed of when my product was being shipped, delivered etc. Great service. I haven't tried the game yet, it's a Christmas gift for someone else, but in terms of delivery the process was smooth. Also Base sells this product at the best price out there! Thanks!
Q&A
Ordered two games for my son for Christmas on Saturday but so far I've not received an e mail to say they have received my order, nor a copy of my order and needless so say I haven't been notified as to when they'll be delivered, should I be worried? This is what I've come to expect having ordered other things online. Reviews are reassuring!
Thanks
Had no problem in the past, strange you did not get a mail. Check your junk mail as you do normally get one but just confirm with them. The company is fine , sounds more like a technical issue.