Play www.play.com

I have given them a few chances and each time they failed. The clarity of areas of their website is appalling, probably intentionally so, so clients are deceived (e.g. hiding delivery estimated dates if they are longer than what one would expect).

Their third party sellers are untrustworthy, slower than they promise and slow to respond, and Play.com just don't care. Each time I have been forced to involve Play.com because third party sellers have performed poorly and then not responded appropriately and taking a long time to do so. Play.com however would consistently take even longer though and then just send off a standard 'paste-and-go' response.

NEVER BELIEVE THE DELIVERY ESTIMATES and you're likely to find each product cheaper elsewhere anyway.

I cannot see how a company can operate like this and hope it cannot do so for much longer, either vastly improving or dying a fast and humiliating death. WORST INTERNET COMPANY EVER.

IF I COULD LEAVE ZERO STARS I WOULD.ORDERED DVD NOV 15TH.NEVER ARRIVED.DESPITE NUMEROUS EMAILS(MOST OF WHICH WERE IGNORED)AND FILLING IN A CLAIMS FORM NO REFUND GIVEN.FINALLY GOT A REFUND 19 JANUARY!!!ONLY AFTER COMPLAINING ON TWITTER AND FILING ANOTHER FAIR PLAY CLAIM(I'D ALREADY FILED 2)APPALLING SERVICE.THEY SHOULDN'T BE ALLOWED TO TRADE.I WONDER HOW MANY OTHER PEOPLE HAVEN'T HAD A REFUND FOR GOODS NOT RECEIVED AND HAVEN'T THOUGHT TO CHECK?

I used to shop at play.com all the time but never again. Since they started with this 3rd party rubbish their prices have gone through the roof! It's blatant profiteering. I had a few vouchers I needed to spend and decided to buy a console, play.com sellers were selling it with £100 mark up compared to the sellers own website, when I questioned the seller they stated it was to cover play.coms commission. Thanks but no thanks!!!!!!!

Ordered a cd from www.play.com on 16th June, only for them to incorrectly inform me that my payment card had been declined.

So, re-ordered the cd on 18th June, unaware the first order was on its way.

Although, it got worse, as www.play.com sent my second order to my former address, forcing me to drive a considerable distance, and ask the new occupants for it back.

I contacted play's customer service to complain and demanded a refund, and was met with a very unhelpful response, more of a customer dis-service really.

Play.com claim that my former address is still listed as my delivery address, despite my new address clearly shown on my account page as my delivery address, and that they'll merely refund my return postage once I've parcelled the cd and hiked down to my local post office, and scanned the proof of postage and emailed it back to them.

No apology for incorrectly telling me payment card had been declined, and no apology for the inconvenience caused afterwards.

My advice to any potential play.com customer, is to look elsewhere - as there are so many alternatives to dealing with this outfit.

I used to love Play.com and if i had a problem the telphone staff were quick and poliet infact they were top class.

Now from they have changed to 3rd party selling it is rubbish.

I placed an order from zoverstocks on 19th May, it was supposed to have been sent on 21st May. today 2nd June and still no game.

I have sent loads of emails, contacted play.com

I have had no reply form zoverstocks and play.com on their help chat just told me to wait.

If i had know i would have bought elsewhere

We signed up to Play.com as a merchant in December 2013, and have to say as a merchant it has been the biggest waste of money. Their systems are not user-friendly and comprise of having to fill out excel spreadsheets to get products listed followed by messing account with yet more spreadsheets. Play then told us if we use a Channel Unity we will be able to automatically upload products from our inventory database. Obviously as nothing had gone to plan up to now this failed and resulted in 2-3 months of constant e-mails and getting nowhere. After three months of getting nowhere I tried to complain just to be told that the start up team are no longer handling my account and that I would have to contact my account manager. This was news to me as we had not been told that we have an assigned account manager and at no point did they contact us. We had to make the first contact and complain to them, not to mention during the three months of trying to get the account set up not once did the start-up team contact us to ask if we needed help, we had to phone them near enough daily and complain to them.

We decided to post a complaint about play and to no surprise we suddenly got a phone call apologizing and asking if we could remove the complaint, in return they extended our account a few months and promised to sort out some free marketing. As we thought at last progress we agreed to remove the complaint, however we are now back at stage 1.

We have paid for Marketing on Play and have received no conversions from it, 6 months in with over 700 listings and 600 of those being unique products we are hardly covering our costs and no surprise they have failed to do the free marketing as promised.

Customers – Please don’t blame the Merchants (sellers), plays system is unfriendly and full of faults and often tells incorrect tails of customers orders.

Purchased a highchair online & estimated delivery was up until a week later. Once the week had past & no highchair I e-mailed baby.com asking when they expected to deliver...no reply! A few days later I emailed again but still no reply so then I spoke to a sales person on live chat & apparently they had none in stock & estimated delivery would be in 4 months time!!!! When I asked why they'd given me the wrong delivery dates was told not their fault & I could contact the seller. I requested a refund which I am now waiting for. Never buy from this company!!!!

cant get to the shopping basket on either pale moon or firefox browser. switching to amazon

i will not be shopping here anymore. all customer reveiws are deleted if the traders dont like whats said. the prices are not cheap now.

try amazon.

i ordered a dvd before christmas and it was promised before christmas and would be sent out within 24hrs as this wasnt done i asked them to cancel the order they then sent it 48hrs later but ive never recived it ,i then phoned then on new years eve to comp was told they would look into it within two day they never did so i comp on the 4th still not got back to me as promised ,they tell me its up to the seller to deal with they dont want to know either,so went back to play .com whos say thier gurautee to refund if i dont get anywhere still no joy so now talking then to the small claims court all for £15.99 this company customer service is bad