Tesco Direct - www.tesco.com/direct

Has some good deals at times. I ordered an item to pick up at the store, the brown package box itself wasn't sealed properly but they were happy for me to inspect the contents which remained completely intact. Staff seemed friendly and I have no issue recommending them as an option.

Bought a brand-new mobile phone from Tesco’s it was 40 from the day we bought it for some reason they decided they wanted to repair it the repair centre the worst mistake we ever done was bought a phone from Tesco’s direct for some reason they will not send us the phone back repaired they like to us all the time we are getting no joy we spent £600 on the phone never again will I go to Tesco’s direct the worst customer service I’ve ever known

Ordered a bed was given a delivery date and time, took day of work only to be told , when I rang them , we haven't even got your bed on the van. After several irate calls, which I had to make as no one called me back, I was given another date and time and promised that this mistake would not happen again. Guess what it did. After more several calls again made by me , my bed was finally delivered on the 3rd attempt. I was asked at one point if you are not in to take delivery can we leave it somewhere. It's a bed i was also promised a £30 compensation-still waiting. Absolute farce. Disgusting service.

Ordered a product with Tesco Direct on line. Signature required on delivery. Did not receive product Tesco will not/ can not provide a proof of signature. Will not refund my money. First time I have ordered with them. WILL NEVER ORDERED ANYTHING FROM THEM AGAIN. ADVISE ANYBODY OF THINKING OF DOING SO TO THINK AGAIN.

Was very impressed with my recent click and collect order from Tesco Direct (Tavistock branch). I was emailed and texted when my order was ready for collection. Easy to collect and easy to return items also. Will definitely be using again and would highly recommend.

Ordered click and collect with a time slot between 4.00pm and 6.00pm . On arriving at 5.45 told they running behind slightly and shopping not ready yet . 2 hours is classed by them as slightly behind

I ordered a garage storage box from Tesco Direct. The delivery was arranged for a Saturday. On the Thursday before, I was notified it had been despatched. The notice said delivery time would be 7am to 7pm. I stayed in all day.. NO delivery. I phoned Tesco, they could'nt get hold of the courier's , all they said that it had been despatched. BE AWARE TESCO USE EXTERNAL COURIERS, who they have no control over. Surely in this day and age, it should be easier to keep your customers informed. For example, I ordered bathroom products from EASY bathrooms, I was informed the night before he delivery was due and texted an hour before the delivery was made. You would think a company with Tesco's resources could do the same. This shows a clear lack of respect for the customer. DO NOT BUY FROM TESCO DIRECT ANYTHING THAT CANNOT BE PICKED UP AT A STORE!!

It would help if they were upfront regarding who delivers for them.

They're the worst. Lied about trying to deliver something

I haven't used them yet but I am happy with them.

I ordered an Amazon Firestick and checked online to see that it was available. It was shown as 'In Stock' at my local Bognor Regis store, so I ordered and paid for it, assuming I would collect it within thirty minutes or so as it was shown as 'in stock'.

Here I am, THIRTY HOURS later, a day after ordering, still awaiting the email staing it was awaiting collection from my local store. Should the situation remain the same in the morning, the order will be immediately cancelled and I shall go to Argus instead.

Tesco need to remember it takes a long time to gain a favourable reputation, but it can be lost very quickly.

Shambolic service. Don't say an item is in stock if it isn't. Management need to get a grip and take positive action.