Zavvi www.zavvi.com

Unbelivable that this site stillexists I accidentally purchased from there without not lookimg af its reviewes. This website showed me why Amazon deserves all the credit that it gets. Im ashames to have bought from them. Never again.

I purchased a stuffed plush way back in November, when order it stated it would ship out 12/23 I was ok with that. Well, I have been following up with it every month since and its now 5 months since order was placed AND STATUS IS STILL WAITING FOR STOCK?????? I give it a review of negative 100 stars

I'll copy and paste my review just like your response to my order.

THE MOST AWFUL CUSTOMER SERVICE EXPERIENCE EVER

I Pre ordered Star Wars 4k for release day (9th April), however as of sat 7th April the order was still processing and a live chat with Phill confirmed that I would not get it by Monday 9th. He allegedly started the cancellation process, however this was not done and I get charged, and as of Thur 12th

I still have not received the order.

If you can't honour your orders on time don't offer them for sale.

You should keep customers informed of delivery process from order to delivery, it seems your only fast enough to take the money.

you deserve this review on all review platforms. get it right or go out of business

I ordered a game from these and paid in full, a week before it came out they refunded me and sent a message saying "Due to low stock the order could not be fulfilled" I was hugely disappointed as preordering a game early and paying in full to still be told my order could not be fulfilled showed how poor their service really is. I liked the website however a shame that their staff and stock levels failed them to provide an adequate service.

First time last time customer. Ordered 4 blu rays on November 26 as Christmas gifts. 3 arrived all individually on separate days, one past the estimated delivery time. When I complained about the 4th item, I was told I needed to wait 30 days until December 27th. On the 27th it still had not arrived so I contacted customer service again and was told I needed to wait an additional 3 days until December 30th. Are you kidding me?! That's your solution...for me to just continue to wait? 30 days have passed!!! That's not proper customer service. And what kind of company ships four blu rays individually that were all purchased at the same time? That is just bad business both from a cost perspective for the company and for me as the customer. The absolute worst experience I have ever had buying a blu ray and I buy tons. Never a problem with Amazon UK or Germany when buying overseas. And when customers make purchases on Black Friday that are intended for Christmas, you as the merchant have an OBLIGATION to ensure it gets delivered in time for Christmas! Totally unacceptable. Get your act together Zavvi and get me my order!

December 29th: Zavvi tells me to upload 'Non-Receipt of Goods' disclaimer form which will NOT upload. I tried in several different file formats over a dozen times and it WILL NOT UPLOAD! Why as the CUSTOMER do I HAVE TO JUMP THROUGH HOOPS TO GET AN ITEM I PAID FOR!!!! IT"S YOUR JOB AS CUSTOMER SERVICE TO FIX MY PROBLEM AND MAKE ME SATISFIED. THIS IS THE WORST COMPANY EVER!!!!!!!!!!!!!!!!!!!!!!!

I purchased 2 Cyber Monday specials that were deducted from my bank account the following day and never arrived. I have written customer service daily with no results and have asked them to call me which they refuse to do. I can't find their phone number to save my life-RED FLAG!!!!!! I had to dispute the charges with my bank and run out at the last minute to purchase new Christmas gifts and ship them to Florida before the 12/20/16 deadline for delivery by Friday 12/23. Thanks for the extra holiday stress Zavvi-YOU SUCK!!!!!!!!!

Customer service is just non existent you cannot call them or speak to them verbally.

Pre ordered an item for christmas that they have delayed several times now being told i still can't have it.

Never known anything like it!

One minute the money's been refunded then it hasn't then they claim they've never taken it in the first place!

Wouldn't touch them with a barge pole!

Purchased in error 2 PlayStation bundles on Black Friday. Cancelled online within 12 minutes of the order being placed and backed up this cancellation with an email to customer services too.

I was advised the following day that they would attempt to stop it. By the Sunday I was advised they could not stop the order and I would be receiving both and it was my responsibility to return and pay (with insurance) for the unwanted product - NOTE Distance Selling Regulations confirm that if you the consumer cancels the order before it was despatched then the company should pay for the return. apparently my order was despatched on Black Friday at around 9pm when I completed the order - yeah right.

After agreeing for them to collect the order via Yodel on the 5th December and waiting for a refund, they advise me it will take up to 10 working days to arrive at their warehouse, 3 working days to process the order and then a following 5 working days for it to credit my card which I used to purchase.

DO NOT BUY ANYTHING FROM THEM - You will see from other reviews they send a stupid generic reply about feeding back the service blah blah blah. If you are caught in the same position, speak to your bank in the first instance and get them to arrange a chargeback rather than waiting up to a month for Zavvi to apply a refund.

WORST COMPANY EVER - DO NOT BUY.

On 18/8/16 I purchased a monthly subscription for a ZBox that my daughter wanted. (paid 21.41 Euro).

On 12/9/16 I sent them a message saying that I haven’t received my order yet.

On 23/9/16 they charged you charged my credit card for another 23.79 Euro…. even though I told them that I haven’t received the first month’s ZBox.

My daughter really wanted this ZBox so I tried hard to make this work. Overall I have send them around ten messages about this issue. They reply after one day from a “no reply” email address and every time I had to login to their website and send them a message. Each time a different sales representative replied to my message, without being familiar with the case or being able to provide a proper response.

I asked them several times to cancel my monthly subscription and refund my money or send me the ZBox(s) that I paid for but they keep coming up with excuses. They said that they are unable to cancel my subscription because “as of yet the cancellation period is currently not open”! Whatever that means. I subscribed to a monthly subscription (not annual) and I want to cancel it. Only a sham company would provide such silly excuses trying to prevent their customers to unsubscribe from a service that they don’t want.

For the first time in my life I will have to call my bank and ask them to do a chargeback.

What began as buying a present for my daughter ended as a very frustrating experience and a waste of my time.

Before you shop with Zavvi, or if you wonder why it takes longer than 2-3 days to deliver your order, Google 'The Guardian, Hut avoids VAT shipping via US'. I wish I had found this before placing an order and hope others find this useful. I only found it because I asked them to confirm where it was sent from, suspecting China. Once they told me Chicago, it was easier to track down what had happened.

10 days on, I'm still waiting for delivery and suspect like many others, will have to claim it back through Visa

As one door closes, you can guarantee someone will find another loophole. So why they flout the rules, the consumer waits and wonders when, or if, will I get what I paid for.