Metta Property Management - www.mettapropertymanagement.co.uk

Extremely helpful, efficient, competent, courteous … the superlatives are endless. Especially after the lacklustre performance of the prior management company who left much to be desired.

I trained as a Building Technician and before retiring was a Member of the Institute of Building; unfortunately the directors of our residents association were absolutely clueless in building matters and were easlly persuaded by the previous management company to spend money with poor results and works that had to be remedied.

I wish them all the success they justly deserve.

The staff are rude, dismissive and unhelpful. I own a number of properties and work with a number of property management companies however this is by far the worst. They honestly do not care. We have had a serious issue in our flat for over 5 years and have been reporting it regularly however the company refuses to send a professional to investigate the matter, THEY EVEN MAKE UP THEIR OWN LIES to shirk responsibility for repairs. Their staff are incredibly patronising and I regret being involved with such a horrible company. I cannot recommend against using this company enough - stay away! I am now having to seek legal advice and escalate the matter to the Property Redress Scheme. If anyone needs advice on how to report them please let me know and I can assist. Also I find it fishy that they either have 5 star reviews of 1 star reviews, I doubt the credibility of their positive reviews to be honest. Utterly horrible company to deal with.

Utter rubbish and ridiculous service. Repairs not carried out in a timely fashion.

Lack of proper communication with residents.

Refers to freeholders as leaseholders.

Appointed a dog to be head of HR (I am not kidding).

Arranges parties for the old folks, rather than getting on with repairs.

Charges too much in general, but some freeholders get charged too little for service charge. Figures for charges were not accurate.

Manipulates our directors to get their own way.

Lack of direction, lack of sense of priorities.

Avoid this managing agent.