Game Mine www.gamemine.com

Yet again I have been subscribed to a service without me authorising it. This time it is GameMine. I am really careful about clicking buttons and following links. I DID NOT SUBSCRIBE.

This happens every few months and Vodacom South Africa takes a few rands from each customer until you phone and complain, at which point they cancel the subscription and block the number for future subscriptions. But low and behold, the block does not work and a few months later another unauthorised subscription appears "magically".

This is the most unethical practice, I can't believe that Vodacom as a company allows this to continue and are not prepared to do anything about it! What about "double opt-in" authentication that was advertised and marketed a few years ago? This is not even "opt-in once" !!!

I've been with GameMine for about a year now, and I've had very little problems with them. I usually have about a hundred or so games in my queue, so I receive two games in a timely manner.

My only problem is that their system seems to have random fifty dollar charges, and these are usually reversed in a day when you get a hold of their customer service. My other problem is their social media presence has disappeared. They used to interact with fans and actually have a voice, lately there's been nothing.

While I still use the service with no actual problems, it's much better then many of their competitors who swindled hundreds of dollars from me. I recommend them for their selection and their attitude, which is willing to work with you. Assuming you're willing to realize this is a very small team, then there's little problems you should have.

We signed up for this service as an less expensive alternative to gamefly. We put on our list a couple of games and was told the games were on a wait list. We tried to do other games with the same result. Need less to say we didn't get any games, so we opted to just cancel the membership. Well, lo and behold! Nowhere to really cancel. There is no phone number for customer service and we emailed numerous times to tell them to cancel and stop charging us. Nope! they did neither! Last month Gamemine charged our card 7 times! and this month 6. So in 2 months we got charged over 232 dollars for a service that did absolutely nothing for us! We went to the bank today to have the card we used deactivated to put an end to the charges. It sucks we had to do that!

I looked at all the game trading sites and GameMine offered the best price. HOWEVER, DONT LET THEIR ALLURING PRICE REEL YOU IN. I was a sucker. I was drawn towards their prices and decided to trade in some old Nintendo DS Games. I am so glad that I didn't trade in good games...

So I created an account, made a shipping label and packed everything just right to ship it. THEIR SHIPPING LABEL WAS WRONG. I ended up paying extra for shipping...

So a week passes by and I didn't get a confirmation that they got my games. Another week passes by and still no go. Concerned, I checked my game trade-ins and they wouldn't even let me! I asked for help and they gave me clear instructions on what to do but it didn't work. THEIR SITE IS FALSE. Let me repeat that, THEIR SITE IS FALSE.

A month went by and I had no hope. A second month comes and in the mail were my games. It was returned because the address was FALSE. Hopefully they went out of business. Atleast they didn't steal my games...

DO NOT USE GAMEMINE.COM

They charge a $50 fee if they don't get a game back in 7 days after you have reported it doesn't work! What a scam. Don't get sucked in! Can't even give them 1 star!

Alright, so after GameFly would not accept my Chase card (claiming I was trying to use a prepaid visa card, which was not true), I was forced to accept an alternative. After reading some good reviews about GameMine, I decided to give them a try. I ordered the one-game-at-a-time option at first. I set up my account, and they shipped game #1. After waiting over a week for the game to arrive, I decided to give them a call. They answered the phone, and told me that the reason I did not recieve my game was because I gave them the wrong address (which was untrue, but I humored them and gave them the real address). Due to my already high impatience, I decided to order the two-games-at-a-time, and they shipped out my second game. After 10 days, I had still not recieved my first game (and the website said they had not gotten back their first game), I called them up again. This time they wouldnt answer the phone, so I left a voicemail stating my displeasure with how things were going. About 15 minutes later, my account was put on hold (I am not allowed to login). They refuse to answer the phone for 3 days in a row now. They also charged me for another month while blocking my account, so I cannot discontinue my service with them. It is extremely unprofessional. Ive been hearing word that GameMine is nothing more than 2 guys in Boca Raton, FL who run this fake business to collect money from unsuspecting people. They better hope I dont find out who they are, or ill take their ass to court. STAY FAR AWAY FROM THIS COMPANY!!

Traded in two games here. Got $33 and $37 (in credits) for MW3 and Skyrim respectively. Those are incredibly good prices! Really impressed, they even gave me $6.80 in shipping credits.

I used the $76 in credits to purchase one game for right now and maybe another in the future.

I don't have any experience with their rental service but the reviews seem to indicate they are making progress and you can't always blame the company for shipping times.

Definitely give Gamemine a shot if you want to trade in games!

Do your self a favor...find a different service.

GameMine...

only sends one game when you pay for 2 out at a time rental

takes 1-2 weeks turn around

send broken games

sends games that are the wrong format (i.e you order nintendo and get wii)

has very rude customer service that threatens that you have a game thats been returned! Yea, thats why I'm taking the time to write this, because my grand scheme in life was to get one free used, incorrectly formatted game for free...right

Of all the bad subscription services (and some good ones) I have never experienced anything like this company.

The good news is, if you read these reviews..they won't be in business for very long!

AVOID THIS COMPANY!!!! -)

1st off let me say one word about Gamemine .HORRIBLE…. ! I signed up looking for other rental alternatives and it was a good price . I made a list of games I wanted and some were avail some weren’t and then some were available again then some weren’t back n forth. I didn’t receive a game for the first 2 weeks or so . Then I requested a game I don’t ever play bit just wanted to actually play 10 days go by and get nothing they said they sent it out so I get nothin then I emailed them and they said they will send another game so I added another game to list I get a unplayable game scratched up nasty looking . Emailed again and they said send it back if they don’t get game in 3 days they will charge me 50 bucks for a game that cost 30 everywhere else . So I sent thar game back and there saying they never got it .. I called post office and they said they delivered it . Then I received a empty envelope with no game in it . And again I emailed them . I received a email back from them 3 days later accusing me of stealing the games and they are going to call the police if I don’t pay for games I never received in the first place . These guys are FRAUDS. Stay away save yourself the headache and drama . Stick to other rental places like . Redbox , blockbuster online,gamefly etc. These guys are amateures

I did the trial through this joke of a company and I received the first 2 games about 1-2 weeks after signing up and paying!I beat the game The Darkness in a few days and I returned that and the game WWE12 both at the same time...They claimed they received WWE12,over 2 weeks go bye after they got WWE12 and are still claiming they have yet to receive The Darkness!They first claimed that it was probably the USPS and I called them on there bull and knew that they were just trying to force me into getting a membership on the basis of a non returned game!Which I knew was Bull because I sent them out at the same time...I also know they were full of it because I have sent payment for bills,insurance and letters through the USPS and know just how safe they are cause I've never had any issue with their service,and they are better than both UPS and FED-EX with there handling of items!Then after they know I'm not falling for there scam (Which ironically I did by signing up)They send me a letter saying that I'm just trying to get a free month of service,which it wasn't I paid more than half for a trial!They also said that more than likely it was in front of me...Then too top it off they were basically begging me too call them so that "Brad" could have A confrontation with me!I am going too post the E-mails on here that I got from them scam artist!I am calling the Better Business Bureau and I'm going too prove their Negligence and down right Maul-Intent!If something is not done,you and I will know that the Bureau is paid for their existence,not for are protection...Which it's supposed to be!Here they are...

Robert,

We would like to apologize for any inconvenience that you may be experiencing through our shipping partner the USPS. However, unfortunately, we have very little control over the Post Office and are subject to their delays just as much as our customers are for delivery.

Although, we do have tools that assist us in our ability to combat slow delivery times. We place tracking on all of our games and once they are scanned by your local post office hub as being shipped back to us we will automatically ship out the next game before we even receive it at our distribution center.

Also, we have spoken with the post office and they have let us know that typical shipment times for first class flats are anywhere between 2-7 business days. Unfortunately, that does not account for any delays that may be caused by weather, or an internal delay at the post office.

If you have any questions, comments or problems please don’t hesitate to contact us at (561) 939-8052. Our friendly customer service representatives are easily available from Monday to Saturday, from 11-5pm EST and are always more than happy to help with any questions you may have.

Thank you,

GameMine.com

Another E-Mail from Gamemine and their "Friendly" Customer Service Team...

Hello Robert,

I just finished reviewing your account, and although you may have mailed your games back, we have not received them yet to be processed.

I'm sure you were looking to only rent for one month and hoping to cancel before the next billing period started, but all games need to be back in our DC for processing before your next billing period or else you are charge. The reason for this is that our system thinks you still have our games on hand.

As for the rest of your comments, you can call our office and express that over the phone and we will be happy to speak with you. In fact, ask for Brian as he will be expecting your call on Monday. Our number is 561-939-8052.

GameMine