Handset Recycle - www.handsetrecycle.com

Took 9 days to test the phone then offered a fraction of the price then said if we wanted the phone back it would cost us 29 pounds.Do not use this company and the relevant people will be informed so they can stop this.

Please please do not buy from these people. They give you a price and then once they get your handset they half the price stating something is wrong with the phone. They also ask you to post and then do not refund postal charges. Police, press, watchdog etc all involved. They will be shut down soon. Do not use these people. Check out the reviews on Facebook, Twitter etc.

do not use this company. Sent 2 phones in perfect order. They made up faults and tried to offer £33. Original offer was £90. Now want £20 to return. Have reported to watchdog. Police, trading standards and action fraud. Awful company. Ignore emails. ...nice way to do business

I used this company to sell my I-Phone 5S because they made me a good initial offer and I accepted their Trust Pilot accreditation at face value. If only I had read their reviews. My phone was immaculate as it had always had a screen cover and protective case. It was unblemished and looked like new. They e-mailed me to say they were reducing the offer as my phone was scratched and I had misrepresented the condition. I told them they were mistaken and asked them to check the phone and honour the original offer. They continued to claim it was scratched and would only offer me £15 instead of £25 first offered. If I didn't accept the revised offer, I would be charged £20 for the return of my phone!

Do not use this company. 

Unfortunately I was sucked into the initial offer on this site. I was selling my wife's galaxy 9 plus. This was less than 2years old and had, from the moment of being unpacked, been kept in a Samsung wallet style case. It had no damage to the screen or case. I marked this condition as good and was offered £251. This in hindsight should have rung alarm bells as the next highest offer was £185. I arranged a pick up (which did not happen on the stated day and had to be rearranged) and waited for our money. I then received an email saying that there were two scratches on the bottom of the case and the loudspeaker was of low volume, the counter offer was now £155. It also stated that I would have to pay £20 if I wanted the phone back. I reluctantly accepted the money, but emailed to ask for proof of the scratches (as they did not exist when I packed the phone) and that the speaker function was working fine for my wife when she received call. Sadly this email have not been responded to. I can only conclude that the initial offer was an amount to convince me into sending them the phone which they never intended to honour. I find this practice disgraceful. With the warning from Trust pilot regarding fake reviews, it would seem that my impression of the trading practices is true.

The worst service and customer service I have ever come across, please stay away from dealing with this company, they offer a high price for your item then value it at less than a 3rd of the price then still charge you £20 to get your property back, they have had my phone for over 2 weeks and there is no way to contact them direct to find out what’s going on, they have taken advantage of this covid19 situation and are preying on people who need money, they have caused me so much stress and anxiety, these last two weeks have been horrendous

sent my mint condition galaxy s9 they offered £211. confirmed they received.told me it was locked and sent a photo and wanted details to unlock..(i havent sent these). will now not respond to emails..couldnt find a contact number.i want my phone back in the original box and condition it was sent.i doubt this will happen. DO NOT USE

Quoted me the best price out there fir my iPhone 7 Plus £180 - It was fully working & in excellent condition - no issues at all. I paid £8 to special delivery it to them - treycwmailed wuth a long list of totally made up issues £ offered £60??? I immediately declined & asked for it to be returned to me - they demanded I pay them £20 to return it. This company should be closed down - I am reporting them - looking at reviews now this is their standard practice

This company quotes a high price for your old mobile phone and then offers a very low price when they receive it, quoting fictitious faults, including saying the phone is locked even when it's Sim Free. They will not reply to complaints and only send pre-scripted emails of a "take it or leave it" format. If you don't accept their lower offer, they want another £20 to send back a phone that might not even be yours judging by the way they assess the phones. Avoid at all cost.

They offer high money and then make up issues with your phone/device when they get it so to offer a price far far lower.

Then try to charge you to return your own property.