Chess Telecom - www.chesstelecom.com

Please read other customer reviews and Avoid please Avoid at all costs.

They play games with you like adding services to your account

It's all a game and they don't care.

When you try and contact them they run you round in circles and if you stop paying them in hope of getting there attention they add additional charges

They hold your phone number and buisness to Ransome over a porting process when you try to leave them and use every obstacle they can throw at you as to why porting can not take place.

I can't believe that they are allowed to operate as a buisness.

They have an outdated customer service award as part of there achievements dating back to 2019 that is still present on there company letter head.

An absolute joke of a communication company that I wish I had never heard or met.

Another review will be posted in due course with a mistake that they have made.

Please please Avoid for your own sanity there are other communication companies to choose from.

I concur with other reviews on here. For a business to operate this way in 2024 is disappointing and quite frankly astounding.

I have an open ticket with them that is being battled by their customer services team who have told me categorically that the “dark web monitoring service” that was added to our contract is lawful because they said that they sent an email offering a free trial that would then be chargeable if we didn’t cancel - which we didn’t as we didn’t receive this “marketing email” or any subsequent email about it becoming a monthly charge.

We have been told Chess can add services to our contract and change our direct debit as it’s in their terms and conditions so in effect they can add what they want and charge what they want. I have received no monthly reports to support this monitoring - until the month I found they had added it to our account and then I received the report.

I have requested a refund and we are still arguing the case as we are being told they are justified in adding services to our account clearly hoping we don’t spot it - which we didn’t for several months until our renewal came through - without any mention of this additional service and missing the additional costs (which was obviously different to the amount taken on direct debit). When asking why the two differed and even the renewal didn’t mention the added service or cost) I was told they didn’t have to put this on the contract !!!

Upgraded to fibre in February 2023 then suddenly direct debit increased by £20 a month. When complained about it I was told it was " as expected ". Finally got an offer of reimbursement but withdrawn after 6 days. Not a good company.

Signed up for fibre in February at £50 per month and now paying £80. Complained and was told it was as expected. Appalling response.

We were tricked into a 5 year verbal contract over the phone and after they provided terrible, SLOW broadband and non existent customer support for any problems we cancelled our direct debit after 60 months in May.

But CHESS ICT wanted their pound of flesh and sent us out numerous bills for further amounts such as an extra month, admin fees, late payment fees, non direct debit fees, vat, dark web monitor fees and so on and so on.........

Then they threatened us with passing our 'debt' to a debt collector even though we were told last week after we spent over an hour trying to phone them they were revising the bill, taking off all the charges.

Today we were told that they had no record of that telephone conversation and that our account was closed and passed to a debt collector.

The goal posts change continuously with this so called company and they cant be trusted.

BE WARNED -DO NOT ENTER INTO BUSINESS WITH THEM UNLESS YOU LIKE PAYING THROUGH THE NOSE!!!

This is a terrible company. I used them for website hosting but when the contract was coming to its end I cancelled the contract - it took me three phone calls and multiple emails to do this - a very difficult process but I did manage it.

Suddenly, a month after cancelling, I get a bill for services I never signed up for, never wanted, and never used in the original contract.

Have tried to sort it out but they are basically ignoring me

Horrendous company - DO NOT USE

0 Stars

If we could give this review 0 stars we would.

Terrible service, regularly ignored emails, calls to our account manager regularly go to voicemail. Very little responses to our problems.

Using Chess ICT has cost the business thousands of pounds, losing customers and hours of our time on emails/phone calls to try and resolve.

We have several open complaints to the directors office, as yet none have been responded to in a satisfactory way.

Chess ICT: Please contact us to resolve the issues with the account.

Disgraceful service, zero customer support. It would appear that Chess care only for the money. I was a customer of Chess for many, many, years, but after lack of support and indifferent care over a hardware issue, I informed Chess that I would no longer require their services, giving them their required termination time. They continued to supply unwanted and unneeded service for several months after the termination date, without informing me, until the threatening phone calls started. I repeatedly informed them that service was no longer required, but they still supplied unwanted service and they are now threatening to take me to court for unpaid invoices. How many times do you need to say "stop"??

Not to mention providing excessive and unneeded services;- effectively not fit for purpose, which I might put in a claim for. So utterly fed up with them I will be leaving negative reviews wherever I can, will be posting my views on social media, and getting the press involved. "Chess" and "Satisfied" are two words I would be surprised to find connected.

Dont go near this company internet and customer service is pants and they dupe you into long contracts verbally if you have a problem for them to put right. There answer to dissatified customers is taking you to court when you go to someone else because of there poor service. They have a legal team who will not hesitate to take you to court --- merchants.

I want to leave chess because I loose internet a lot and they said I have 4 years to go and have to pay over 3000 pounds. I did not choose to go to them the company I was with sold out to them.i have never heard of a phone company putting contracts that long.