Fashion World

If you buy something and send it back, they delay crediting your account so that you get charged an EXTORTIONATE amount.

Then they ignore you.

Terrible customer service.

Have an account with them for over 2 years. Never missed a payment. Made a small order well below my credit limit with them, they send me an email confirming my order, then cancelled - WITHOUT BOTHERING TO LET ME KNOW - I had paid for next day delivery and took time off work to be home for the delivery. Which, of course, never came. This company did not have the decency to let me know they had cancelled my order, or explain why. Not a good way to treat a customer! Wish I'd seen these reviews beforehand, as would never have opened an account with them in the first place.

I check everything now.

Cheek of these companies who get us all off with their interest, then don't have the professionalism or plain manners to make contact with their customers if there's a problem. 

Give you credit then cancel your items disgusting service avoid all costs

Will not be using these idiots again. I placed an order due to arrive in 3 days and by day 8, it hadn't arrived so I emailed them. They ignored my email for a few days and then said the order had been returned to them - with no apology. They asked me to place the order again, saying they'd refund the postage if I ordered next day delivery. After 3 days, the order hadn't arrived and they said it had been returned to them again - no apology. Apparently the courier wasn't able to deliver to me, so they asked for another address - why??? I live within yards of a main road with ample parking. During the whole of this process, I had to email them again and again as they weren't replying. I only got an apology when I actually asked for one and wonder whether they would have even let me know what was going on if I hadn't kept chasing them. Never again!

Ordered two pairs of shoes and went over few days of the 28 Day Policy due to breavment . Tried to explain this to the customer agent but got no sympathy and was told I will be still charged for late returns for both my items! I also returned an item from another catalogue company at the same time also few days over the return policy and the customer agent was lovely and accepted my returns without any hassle !

I returned a dress 3 weeks ago and still no acknowledgment or refund. With other online retailers, you get an email confirmation and then a refund back with 3-5 days. Quick and simple, but this is not the case with Fashion World. I will not be using this retailer again!

Ordered items next day and Fashionworld had cocked up the delivery address so items were returned to sender. I contacted them to say no problem, just send to correct address. The guy first on the phone decided he didn't want to help and transferred me without notification so I had to start the whole conversation again. The second person then said they couldn't do that as the items had to come back in before they could refund. I said well just resend and charge again and the refund can come in later. Sorry we cant do that as items no longer in stock. what the hell? I would never order from these again as the customer service is shocking

Avoid at all costs, had a credit limit of £125 placed an order and my order has got cancelled when I tracked it and my credit removed without even informing me! So many bad reviews for this site! Would give 0 stars if I could!

I ordered a 3 year warranty in April it's now December and I still haven't received it , I asked to arrange for someone to repair my TV 2 months ago and still no-ones done it , I asked for help with my payments and they wouldn't give any their useless.

Without doubt the worst catalogue company I have ever used. If you want to be hounded with calls from them and your personal details kept on file after you have requested numerous times for your account to be closed.... their staff are also very rude and snappy on the phone.