Warehouse Store card

This company tell lies. They advertise the Warehouse store card heavily, with shop assitants constantly telling us to get one. I finally gave in, under the asusmption that I could set up an agreement where by the balance is paid off in full each month. I made it clear I did not want the card otherwsie. The staff all assured me this can be done, by ticking a box on the lengthy application form, which I did. I then recieve a statement to say I am in arrears, with a charge of £12!! This is the standard charge apparently. I informed them I had not recieved a statement at all for any purchases, and that I had set up the agreement to pay the balance in full. Customer services are awful - First two advisors I got through to cut me off, then the thrid was rude and not apologetic for me not recieveing any statements or being misold the card in the first place. DO NOT GET THIS CARD!!!

I received a phone call from Warehouse Store card stating my account was in arrears. I explained that I was still awaiting my first statement (it had been 5 weeks since I had signed the agreement in the store so presumed statement would be on it's way any time soon). I was then advised that two statements had been sent out in that time. On checking my details it appeared that there had been a data inputting error and everything had been sent to the wrong address. However, I was advised I was still in default and would have to pay the interest and charges. I then explained that I only agreed to sign up for the card on the basis that if I paid the full balance in one go I wouldn't have interest or charges applied and, as it was their fault I didn't receive notice of the balance due date, I shouldn't have to pay any extra. They then waived the charge but only as a 'good will gesture' but still applied the interest. I have paid this but think it is completely unfair. I have cancelled my account and put a complaint in writing requesting the extra amount be refunded.

Anyone thinking of taking out a storecard with Warehouse be careful! They clearly aren't looking after personal information or at least entering data with due care! Hopefully I wont fall victim to fraud as a result of their negligence. No apology was forthcoming either!!

With the Warehouse Store card you may lose out on money if you are a frequent shopper - you can use the card for the payment and then pay it of literally seconds later - but still get your points!!! Its fantastic!!