Surelet Property Management

They trespassed - been to my flat without asking for my authority. Ignored all my e-mails about it but said 'sorry' on the phone - not to leave any proof I guess. My friends who used them said they took almost all of their deposit using all sorts of excuses. TENANTS,BEWARE

Held onto Tenants deposit without landlords authority. This caused problems with accounting.

I am not a Tennant or Landlord but find these people lie through their teeth. I have had a leak from the upstairs flat they are managing 2 weeks ago. They told me the property had problems with plumbing eg no hot water, no heating. Tenants told me the toilet leaked but the water down my walls is not down to the flat they are managing. Worse still they haven't even informed the landlord and actually told me this. On the last call they said the tenants over pressurised the system hence the water .. now back tracking and told me they never said this and I'm making good it up. She then said I never came into the office to report it I had to tell her who I spoke to and where this person ACTUALLY sat before she believed me. I would be concerned if I was a landlord and wasn't told what was happening.

During my time dealing with the management team team at Surelet I have found them to be fast, effective and proffessional with all aspects of the property management.

Communication is back and forth is regular and timely with a proffessional and courteous manner.

surelet have always been excellent at arranging for quotes and works to the property with the desired outcome acheived.

I would recommend Surelet to manage any property within there local area.

We have rented out our properties through Surelet for many years. Throughout this time, the person in Gloucester has been asolutely brilliant. Her management of our properties is exemplary, and she shows real care and empathy for our tenants. We trust her advice and judgement implicitly and know that our tenants do too. We cannot recommend Surelet more highly whether you're looking to rent your property or looking for a property to rent. This is a professional team and you really can have absolute trust and confidence!

Over many years of renting out properties I've had the misfortune of using some rubbish letting agents and had to change them frequently. However, about nine years ago a colleague recommended Surelet in Hemel Hempstead and I've stayed with them ever since. I have found them punctual and helpful in all aspects and they even helped me recover some of a tenants deposit to cover costs when the tenant left a property in poor repair. More recently I have also been letting a property in Wales and, yet again, I've had problems with an agency that I was using there - statements were often late or just not sent and feedback, generally, was almost non-existent. Having discovered that Surelet also have a branch in that area I have now changed agency to Surelet, having been very pleased with the Hemel branch, and, so far, it looks as though the Welsh agents are also living up to the high standard that the Hemel Branch has set.

moved into a property on the 23rd of april 2015 with a gas debt on the meter we wernt made aware off. Hand rail for stairs completly loose. Light fixtures in bthroom have drop down out of there holes and are hanging over bth. Drain pipes existing the property have wide holes in the wall so loads of bugs get in etc woodlice. . .slugs. . .spiders. old appliances left in kitchen we were told would be removed before we move in. front door doesnt sit flush at the bottom.

We foud out later from the senior property mananger that the boiler had previous problems hence no gas no heating. We have made her aware that my wife is 36 weeks pregnant but she doesnt seem to rush or take i seriously. We cannot make a complaint against the property manager, as here father Owns the burton surelet franchise. It is now the 20th may 2015 stil no heating or gas. Shame on you.

I didn't even get a letter to tell me that they're were coming to inspect our home!

Came home from work to a slip of paper saying they had been! When I rang them all they could say was 'sorry'

We pay a high rent for NO PRIVACY!

Never again would I rent from them and I would never recommend them

cant contact agancy, after many calls they dont bother answer anymore

Excellent service, as a new landlord they provided me with all the support and help I required. They rang me immediately with any queries and even suggested solutions. I checked their pricing (replacement of a dishwasher and it was very competitive, so went with their proposal). Easy and fast solution for me.

They ensured the property was safe and carried out all the required checks on my behalf, thereby limiting my liabilities!

Lastly their staff are just nice people who take care of their clients to the best of their abilities.