Unicom Phone Company

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

ANYONE WHO’S CONTRACT WAS ROLLED AFTER DECEMBER 2011 SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous rogues (my original word for them had to be changed) because it will be repeatedly brought up.

That explains everything then. Well said. The Ombudsman is failing badly in his duties to allow a joke shower like this to continue.

Yes They are absolutely disgraceful . They should have been closed down a long time ago.. I have never ever come across such people in my life.

An insult to civilised commerce.

I'm guessing it is rather too late for you to find out that the company was set up by a convicted person. The fine imposed by Ofcom bought Unicom a free pass for at least the next five years. In my experience 'The Ombudsman' is a wholly owned subsidiary of the Telecoms Industry. Good luck!

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

ANYONE WHO’S CONTRACT WAS ROLLED OVER AFTER DECEMBER 2011 SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous ROGUES because it will be repeatedly brought up.

ANYONE WHO’S CONTRACT WAS ROLLED OVER BETWEEN DECEMBER 2011 AND DECEMBER 2012 SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous ROGUES because it will be repeatedly brought up.

ANYONE WHO’S CONTRACT WAS ROLLED FROM DECEMBER 2011 ONWARDS SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous ROGUES because it will be repeatedly brought up.

We've been treated appallingly. They constantly ring you up pretending to offer you free rewards (mobiles, landline deals) and then you get a bill for them and if you dispute something they turn dirty-guts and threatening. They also fabricate services they say you've had. I have no idea why ofcom hasn't shut them down. Where's Anne Robinson when you need her?

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

ANYONE WHO’S CONTRACT WAS ROLLED OVER AFTER DECEMBER 2011 SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous ROGUES because it will be repeatedly brought up.

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

ANYONE WHO’S CONTRACT WAS ROLLED OVER AFTER DECEMBER 2011 SHOULD READ THIS.

My experience with Unicom is again one of being ripped off by a rogue company that takes every opportunity to extort money by what ever means.

Back in February 2012, I was a one man business and had office space rented from another company. This other company went into receivership at the end of January and I had to move out and my business closed down. My 3 year phone contract with Unicom had already rolled over for an extra year and would finish the next month in March. Because I could not give them the 3 month notice that they demanded, they again rolled me over, even after I explained to them the circumstances in which I now found myself.

Through a period of a great many phone calls, letters and emails between us over the following months, they continually harassed me for payment of £240. I had told them that I would be willing to pay up to the end of my existing contract, but they would not accept this and demanded payment for the next full year in addition.

They use what is purported to be a separate debt collection company called Universal Debt Collection. This is in the same building as Unicom and is not regulated by the FSA. They use official sounding terms, but apparently, as I have only recently found out, have no power to collect debts at all.

They sent me a letter at the beginning of December 2012, stating court action would follow immediately if the debt was not paid within 7 days. In spite of already being short of money before Christmas, I decided to borrow the money to pay them, under duress, because i didn’t want to have court fees added to it just before Christmas.

Now then, I recently discovered that rolling contracts had been outlawed by Ofcom in December 2011, and so I complained to Unicom about this, and demanded compensation.

After 2 months of emails back and forth they're final decision, received only today, is that they acted within the Ofcom ruling, stating that in December 2011 Ofcom had said by 31st December 2012, no new rolling contracts should be issued and all existing customers should be offered new terms, not containing a rolling contract. My contract ran over in March 2012

I argued that they should have been implementing this Ofcom ruling with any contracts that finished in the run up to 31st December 2102, and not left until that date had passed.

Unicom’s decision on my complaint, true to form, is that they acted correctly.

I am sending letters of complaint to the Ombudsman, Ofcom and also the TV program ‘Rogue Traders’, as I believe they have not acted within the spirit of the ruling, which was to do away with unfair practices, and have carried on squeezing every last penny out of customers like myself, up until the very last minute.

If anyone else has been ripped off by Unicom in the same way, from December 2011 onward I urge you to do likewise and claim compensation. Remember, Ofcom deemed their practices to be unfair, and so the Ombudsman should look at individual cases (although Ofcom don’t, but you can still complain to them. Its the total number of complaints that they act on, thus, the ruling was made).

Unicom were fined £200,000 in 2015 for a different unfair practice. If as many people as possible demand compensation (you should observe the correct channels first and adhere to Unicom's own complaints procedure) and then complain to the Ombudsman, Ofcom and Rogue Traders on the TV, or even your MP, sooner or later something will be done about these unscrupulous ROGUES because it will be repeatedly brought up.

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

It might be of interest for consumers to know that Universal Utilities / Unicom who were recently fined £200,000 by Ofcom for mis-selling registered a change of name at Company House on the 9th October 2015 and they are now called VERSTAR LTD and KINEX. Interestingly, the Verastar domain was registered just a couple of weeks before Ofcom announced their findings following the long investigation of Unicom.

It is good to know that Of com have now launched a survey and want to hear from consumers who are having trouble cancelling or terminating their communications contracts. I can’t leave a link but a call to Ofcom will provide the details of where to find the survey.

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

ON 29 JULY 2015 OFCOM FINED UNIVERSAL UTILITIES TRADING AS UNICOM, £200,000 FOR MIS-SELLING LANDLINE TELEPHONE SERVICES

THE DECISION ALSO REQUIRES UNICOM TO TAKE A NUMBER OF STEPS TO HELP COMPENSATE CUSTOMERS AFFECTED BY THE MIS-SELLING AND TO GUARD AGAINST IT HAPPENING AGAIN.

a) paying to all affected customers it is able to identify amounts by way of compensation for loss or damage suffered by them or in respect of annoyance, inconvenience or anxiety to which they have been put and/or by way of ex gratia payments

b) allowing any customers who were misled by Unicom to cease their contract with it, regardless of the length of contract served, with no requirement to pay an ETC or disconnection fee and no requirement to pay any charges for services other than those the customer has used (and where the customer chooses to return to their previous Communications Provider (“CP”), this would include compensation for any charges the customer may incur in the process of returning to that provider)

c) compensating customers who may otherwise have fallen into the above category but who have already returned to their previous CP and have incurred charges in doing so

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

I remember dealing with Unicom and they were by far the worst telecom company I have had the mis-pleasure of dealing with. They have all been bad, dont get me wrong, but Unicom were disgusting. They twice charged me £2000 for going over my data allowance. I paid the first time, the second time I knew I hadn't gone over my data limit, naturally I wouldn't let this huge charge accrue twice in a lifetime. I got itemised bills and found out that my sim had been messaging hundreds of people an hour day after day without me knowing. They honestly are a bunch of crooks. They are very aggressive. You should be careful to avoid them. The last i heard from them was a very doubtful looking looking court hearing notification several years ago.

I did not swear in my report but my review is being reported. This is all honest. If Trustpilot doesn't publish this they are absolutely worthless and dishonest. I will report them 20/1/20

they are a shocking company who I would never recommend to anybody 0 out of 10 for everything. they still keep phoning us to take out gas and electricity with them I don't think so Unicom you are a complete joke. they will continue to pester you with phone calls even when you ask them to stop. so I wish you good luck with them as they are the worst company I have ever dealt with.

I'm so angry that I got talked into moving away from BT. The only reason we did was because we were promised cheaper everything, but in actual fact the move has cost us a fortune which we can never get back, and the service has been shocking I can't find words to describe it.

See

unicom-complaints for more info about unicom