Gateway Property Management - www.gatewayplc.co.uk

if you find this mob to be taking over management of your property then please do everything you can to stop this.

endless bill increase, over charging of households, unjustifiable bills and charges added to annual costs. for 195 houses they are charging £21,000 per annum, of which £3,700 in lawn maintainence is all that is seen. The rest made up in accountant fees, management fees, directors fee, bank charges.

Been unfortunate enough to have ended up with two properties managed by these sham artists, the first of which became virtually unsaleable

Avoid this organisation at all costs.

I've had an incredibly frustrating experience with Gateway Property Management. Their handling of my account and additional charges has been nothing short of appalling. Despite raising multiple maintenance issues and requesting clarifications on overspend, they were slow to respond (if at all), and the issues went unresolved for months.

Even after asking for a breakdown of the costs and a deferment of payment while awaiting answers, they continued to impose late fees and even threatened court action. Their lack of transparency, poor communication, and unwillingness to address valid concerns are unacceptable.

If you're looking for a management company that values customer service, avoid Gateway Property Management at all costs.

AVOID AVOID AVOID

I have been extremely disappointed with the service provided by Gateway PLC.

Their management of our property has been nothing short of appalling, and I would advise anyone considering their services to think twice.

Here are some key issues we have faced:

Poor Service and Lack of Transparency:

From the outset, the service provided by Gateway PLC has been subpar. Requests for maintenance and repairs are often ignored or delayed, and the communication from the management team is almost non-existent. Furthermore, they have been asking for money related to the previous year but refuse to show any documentation to justify these charges. This lack of transparency is deeply concerning and unacceptable.

Unjustified Service Charge Increases:

Service charges have been increasing without any reasonable explanation. Despite numerous inquiries, we have yet to receive a clear and justified reason for these hikes. It feels like they are taking advantage of residents by imposing arbitrary increases on service fees.

Exorbitant Cleaning Service Fees:

The cleaning service is set at an outrageous rate of £30 per hour plus VAT. This rate is exorbitant compared to industry standards, and the quality of cleaning does not match the high cost. To make matters worse, we are paying for window cleaning services but have not had a single window cleaned since 2022.

Frequent Lift Malfunctions:

The lifts in our building are constantly malfunctioning, causing significant inconvenience to residents. Despite numerous complaints, the issue persists, and there has been no effective resolution from Gateway PLC. This ongoing problem is a clear indication of poor maintenance and lack of attention to residents' needs.

These are only part of the issues we have encountered with Gateway PLC. The overall experience has been incredibly frustrating, with numerous other smaller problems compounding our dissatisfaction.

Overall, Gateway PLC has provided a consistently poor level of service, with unjustified charges and a lack of accountability. I strongly recommend looking for a more reliable and transparent property management company.

Gateway probably provide an acceptable level of service for the property management of communal residential buildings etc, but their greed regarding the Fleecehold Sham management of our development is personally hated and despised by myself and the local residents and we regard Gateway to be an abhorrent vile company.

I've witnessed upset residents who claim to have been threatened for refusing to handover payments for virtually zero service, the company relish non and late payments as the penalty fees go directly to their bottom line profits and notices of court action have been received too.

Gateway purchase these cash generating contracts from developers such as Persimmon who use their customers as a bargaining commodity for this purpose.

The reality of owning a Persimmon home means we've currently got the inconvenience of having to hold meetings to discuss ways of combating the unwanted complication of being a victim of Fleecehold operated by Gateway.

We are told that the official handover hasn't taken place yet and we shouldn't have incurred the charges but there's little transparency with Gateway and we have zero trust in anything they say.

In the meantime we have to tolerate being financially robbed as they've got a legal right to extract money of their choosing,the introductory invoice containing the huge management /admin fee of £45,927 (71%) with only a service content of £18,607 (29%)

The invoice may look fairly comprehensive and detailed but we believe Gateway decides on an introductory price per head of around £150 then works backwards manipulating the figures to suit.

We are in collaboration with another Persimmon development invoiced at the same time, our invoice appears to be based on 430 homes whilst the other development is around 319 homes but the price per head is virtually identical.

The only service we are being provided with is a small amount of grass cutting which has been costed at a staggering £3K per visit.

We will be requesting (What3Words) coordinates detailing the exact areas involved and the regulator, the Ombudsman service states we can request to see receipts for the service.

We are told the Gateway agent is based in Leeds 90 miles away from here and and also told that they've allocated the contract to a business from the Leeds area too. In my opinion this arrangement is either a corrupt backhander deal that's been arranged or the person is completely useless at the job of procuring competitive deals for their clients.

We are constantly updating our MP with the developments to maintain the focus on this situation until we can get rid of Gateway.

We welcome any collaboration with other developments involved with this type of Fleecehold Sham to provide a united approach against Gateway

On Horrendous company to deal with. They don’t respond to emails and just keep ignoring you. I am owed money off this company and they told me weeks ago they would send me a cheque and still nothing. Avoid. 

Overcharge,fix deals with companies.poor quality ,if any,never had any,service for property service charges.Unhelpful,borderline rude staff.Total lack of any service ever.Just absurd fees.threats& that's when regularly paid.

It is nearly a year since Gateway Management took over our Linden Homes site and have only maintained the Easy areas around the show house and route which possible buyers use to view possible purchases, the area opposite our 5 detached bungalows has never been landscaped and is nothing but brambles and weeds. Like everyone else on the site we pay our maintenance fee, but never anything is done. They promise meetings to discuss with the residence what needs doing but they never materialise, but one day late on your invoice and you incur a surcharge. It is certainly something to be considered should anyone be considering purchasing a property on the site. I would just like to note all areas where the social housing is sited is well maintained.

She was helpful from start to finish and most understanding!

When someone actually picks up the phone, they are never the person who can actually help you and you’re told to email instead. When you do, the replay you receive is likely going to be from someone rude who should not be in a customer facing role.

Posted out the last lot of invoices during a Royal Mail postal strike, resulting in a lot of people getting fines for not paying on time. Fines they refuse to remove from their accounts.

At the rate they hike the price every year, our homes will be unsellable in a few years’ time as no one will accept such a silly annual maintenance fee. 2022 was £165 and 2023 £202, more than a 22% increase from one year to the next.

Invoices are always wrong and need chasing to be corrected as well.

This company is misleading of the residents of Tarraby View Carlisle with its inflated charges and failing to carry out the work it is contracted to do.